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~subject:"Consumer behaviour"
~subject:"Germany"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Consumer behaviour
Germany
USA
Großbritannien
30,964
United Kingdom
30,836
Bibliometrics
13,350
Bibliometrie
13,278
Customer satisfaction
10,573
Kundenzufriedenheit
10,563
Service quality
6,215
Dienstleistungsqualität
6,213
Konsumentenverhalten
6,105
Dienstleistungssektor
5,715
Service industry
5,677
United States
5,160
Relationship marketing
5,017
Beziehungsmarketing
5,016
Deutschland
3,832
Theory
3,030
Theorie
3,017
Frankreich
2,200
France
2,194
Innovation
2,182
EU countries
1,950
EU-Staaten
1,949
Estimation
1,928
Schätzung
1,928
Customer service
1,774
Kundenservice
1,759
Welt
1,601
World
1,599
Japan
1,459
Firm performance
1,373
Job satisfaction
1,371
Unternehmenserfolg
1,371
Arbeitszufriedenheit
1,370
Comparison
1,304
Vergleich
1,302
Qualitätsmanagement
1,220
Quality management
1,218
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Undetermined
4,337
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907
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Article
13,276
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305
Journal
22
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5,023
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4,010
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3,725
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2,257
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2,257
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1,570
Thesis
1,256
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1,226
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1,226
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653
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506
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505
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505
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265
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126
Gutachten
126
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108
Sammlung
108
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94
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94
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91
Reprint
70
Bibliografie
67
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61
Handbuch
61
Lehrbuch
59
Statistics
51
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40
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40
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824
French
167
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58
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4
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3
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2
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2
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1
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Han, Heesup
54
Mattila, Anna S.
33
Prentice, Catherine
21
Jang, Soocheong
19
Walsh, Gianfranco
19
Gil-Alaña, Luis A.
18
Loureiro, Sandra Maria Correia
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Hyun, Sunghyup Sean
16
Paul, Justin
16
Wagner, Karin
16
Broadberry, Stephen N.
15
Gustafsson, Anders
15
Kanas, Angelos
15
O'Mahony, Mary
15
Prayag, Girish
15
Klaus, Philipp
14
Peel, David
14
MacDonald, Ronald
13
Prybutok, Victor R.
13
Balaji, M. S.
12
Bang, Nguyen
12
Barnes, Donald C.
12
Frank, Björn
12
Hamori, Shigeyuki
12
Rahman, Zillur
12
Sarno, Lucio
12
Söderlund, Magnus
12
Taylor, Mark P.
12
Wu, Luorong
12
Aksoy, Lerzan
11
Amin, Muslim
11
Blundell, Richard W.
11
Enkawa, Takao
11
Gursoy, Dogan
11
Hollebeek, Linda D.
11
Keiningham, Timothy
11
Liu, Chih-Hsing
11
McColl-Kennedy, Janet R.
11
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Deutschland / Statistisches Bundesamt
5
USA / Bureau of the Census
5
Sachverständigenrat zur Begutachtung der Gesamtwirtschaftlichen Entwicklung
4
Zentrum für Europäische Wirtschaftsforschung
4
Springer Fachmedien Wiesbaden
3
USA / Bureau of Labor Statistics
3
Verband der Vereine Creditreform
3
Federal Reserve Bank of St. Louis
2
Kundendienstverband Deutschland
2
American College of Tax Counsel <University, Ala.>
1
Arbeitskreis Konjunktur des IWH
1
Bertelsmann Stiftung
1
Bournemouth University
1
Caisse des dépôts et consignations <Frankreich> / Service des étude économiques et financières
1
Cambridge-Maastricht Symposium <2, 2001, Cambridge>
1
Center for Leading Innovation & Cooperation
1
Centre Universitaire d'Étude des Problèmes de l'Énergie
1
Centre for Intellectual Property Policy & Management <Bournemouth>
1
Chinese Economists Conference <3, 2003, Schanghai>
1
Council on Foreign Relations
1
Deutsches Institut für Urbanistik
1
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1
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1
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1
Economic Policy Conference <31, 2006, Saint Louis, Mo.>
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European Foundation for the Improvement of Living and Working Conditions
1
European Trade Union Institute for Research, Education and Health and Safety
1
Europäische Kommission / Statistisches Amt
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Europäischer Wirtschafts- und Sozialausschuss
1
Ford Foundation
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Forschungsinstitut für Rationalisierung e.V. an der RWTH Aachen
1
Forum Berufsbildung
1
Fraunhofer-Institut für System- und Innovationsforschung
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Förderverein für Marketing an der Universität Hohenheim
1
Institut für Ressourceneffizienz und Energiestrategien <Karlsruhe>
1
Institut für Zukunftsstudien und Technologiebewertung
1
Institute of Economic Affairs <London>
1
International Solid Wastes and Public Cleansing Association / Working Group on Thermal Treatment of Waste
1
Internationales Arbeitsamt
1
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Published in...
All
Journal of retailing and consumer services
389
Journal of business research : JBR
252
International journal of hospitality management
232
The journal of services marketing
140
International journal of consumer studies
112
Applied economics
102
Journal of hospitality marketing & management
96
Journal of travel and tourism marketing
95
The service industries journal
94
Psychology & marketing
91
International journal of contemporary hospitality management
88
Cogent business & management
83
Journal of international money and finance
78
Services marketing quarterly
76
European journal of marketing : EJM
67
Journal of service research : JSR
63
Tourism management : research, policies, practice
60
Asia Pacific journal of marketing and logistics
58
Journal of service management
58
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
57
Economics letters
56
Applied financial economics
52
Service business
51
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
50
Journal of marketing management : MM
49
Research policy : policy, management and economic studies of science, technology and innovation
49
The American economic review
49
Journal of strategic marketing
48
The economic journal : the journal of the Royal Economic Society
47
The international review of retail, distribution and consumer research
47
The review of economics and statistics
47
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
47
Technological forecasting & social change : an international journal
46
Journal of the Academy of Marketing Science
45
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
International journal of retail & distribution management
41
Journal of consumer behaviour : an international research review
40
The international journal of bank marketing : IJBM
39
Industrial marketing management : the international journal for industrial and high-tech firms
38
Tourism management perspectives : TMP
38
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Source
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ECONIS (ZBW)
13,602
USB Cologne (EcoSocSci)
1
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1
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10
of
13,603
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date (newest first)
date (oldest first)
1
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
2
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
3
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
4
Subclinical : the invisible service worker
Bhatnagar, Kushagra
- In:
Marketing theory
20
(
2020
)
2
,
pp. 151-157
Persistent link: https://www.econbiz.de/10012230737
Saved in:
5
A better way to manage customer experience : lessons from the Royal Bank of Scotland
Maklan, Stan
;
Antonetti, Paolo
;
Whitty, Steve
- In:
California management review
59
(
2017
)
2
,
pp. 92-115
Persistent link: https://www.econbiz.de/10011697214
Saved in:
6
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
7
Assessing the influence of economic and customer experience factors on service purchase behaviors
Kumar, V.
;
Umashankar, Nita
;
Kim, Kihyun Hannah
; …
- In:
Marketing science : the marketing journal of the …
33
(
2014
)
5
,
pp. 673-692
Persistent link: https://www.econbiz.de/10010468408
Saved in:
8
Experiential regret in service failure : the role of service justices
Hwang, Hee-Jeong
;
Kang, Min-Jeong
;
Youn, Myoung-Kil
- In:
Journal of transnational management : the official …
21
(
2016
)
1
,
pp. 3-11
Persistent link: https://www.econbiz.de/10011455814
Saved in:
9
The role of satisfaction on customer reuse to airline services : an application of Big Data approaches
Park, Eunil
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 370-374
Persistent link: https://www.econbiz.de/10011995650
Saved in:
10
Building customer loyalty in intercultural service encounters : the role of service employees' cultural intelligence
Paparoidamis, Nicholas G.
;
Huong Thi Thanh Tran
; …
- In:
Journal of international marketing
27
(
2019
)
2
,
pp. 56-75
Persistent link: https://www.econbiz.de/10012060700
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