Narrow search
Showing 1 - 10 of 10
Cover Image
A systems approach to service development in a concurrent engineering environment
Yang, Ching-Chow - In: The service industries journal 27 (2007) 5/6, pp. 635-652
Persistent link: https://www.econbiz.de/10003622830
Cover Image
Development of an integrated model of a business excellence system
Yang, Ching-chow - In: Total quality management & business excellence : an … 20 (2009) 9/10, pp. 931-944
Persistent link: https://www.econbiz.de/10003921593
Cover Image
Identification of customer delight for quality attributes and its applications
Yang, Ching-chow - In: Total quality management & business excellence : an … 22 (2011) 1/2, pp. 83-98
Persistent link: https://www.econbiz.de/10008986648
Cover Image
The integrated model of core competence and core capability
Yang, Ching-Chow - In: Total quality management & business excellence : an … 26 (2015) 2, pp. 173-189
Persistent link: https://www.econbiz.de/10010477235
Cover Image
Implementation and effectiveness of strategic actions used to reduce customer variability
Yang, Ching-chow - In: The service industries journal 31 (2011) 3/4, pp. 527-544
Persistent link: https://www.econbiz.de/10008937429
Cover Image
An analytical methodology for identifying the latent needs of customers
Yang, Ching-chow - In: Total quality management & business excellence : an … 24 (2013) 12, pp. 1332-1346
Persistent link: https://www.econbiz.de/10010208044
Cover Image
Methods for determining areas for improvement based on the design of customer surveys
Yang, Ching-chow; Yang, King-jang; Yeh, Tsu-ming; Pai, … - In: The service industries journal 29 (2009) 1/2, pp. 143-154
Persistent link: https://www.econbiz.de/10003849578
Cover Image
An integrated implementation model of strategic planning, BSC and Hoshin management
Yang, Ching-chow; Yeh, Tsu-ming - In: Total quality management & business excellence : an … 20 (2009) 9/10, pp. 989-1002
Persistent link: https://www.econbiz.de/10003921605
Cover Image
Exploration strategies and key activities for the system of environmental management
Yang, Ching-chow; Yang, King Jang; Peng, Shu-yun - In: Total quality management & business excellence : an … 22 (2011) 11, pp. 1179-1194
Persistent link: https://www.econbiz.de/10009411443
Cover Image
The analysis of the implementation status of Six Sigma : an empirical study in Taiwan
Yang, King-Jang; Yeh, Tsu-Ming; Pai, Fan-Yun; Yang, … - In: International journal of six sigma and competitive … 4 (2008/09) 1, pp. 60-80
Persistent link: https://www.econbiz.de/10003733336