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~subject:"Consumer behaviour"
~subject:"USA"
~type_genre:"Arbeitspapier"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Consumer behaviour
USA
Großbritannien
43,695
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43,534
Bibliometrics
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14,899
Customer satisfaction
10,790
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10,783
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2,068
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1,733
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1,730
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Han, Heesup
54
Blundell, Richard W.
34
Mattila, Anna S.
33
Banks, James
32
Gil-Alaña, Luis A.
29
Smith, James P.
28
Griffith, Rachel
27
Bloom, Nicholas
23
Caporale, Guglielmo Maria
22
Prentice, Catherine
21
Jang, Soocheong
19
Broadberry, Stephen N.
18
Van Reenen, John
18
Bekaert, Geert
17
Bordo, Michael D.
17
Loureiro, Sandra Maria Correia
17
O'Rourke, Kevin Hjortshøj
17
Sarno, Lucio
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Paul, Justin
16
Azoulay, Pierre
15
Blanchflower, David G.
15
Gustafsson, Anders
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Hoesli, Martin
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Hyun, Sunghyup Sean
15
Nelson, Edward
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Peel, David
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Kanas, Angelos
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Klaus, Philipp
14
O'Mahony, Mary
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Prayag, Girish
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Taylor, Alan M.
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Walsh, Gianfranco
14
Buch, Claudia M.
13
Burkhauser, Richard V.
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Dubois, Pierre
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MacDonald, Ronald
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Machin, Stephen
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Prybutok, Victor R.
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5
European University Institute / Department of Economics
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Federal Reserve Bank of St. Louis
5
Forschungsinstitut zur Zukunft der Arbeit
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Institut für Weltwirtschaft
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University of Glasgow / Department of Economics
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Centre for Analytical Finance <Århus>
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3
Queen Mary College / Department of Economics
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School of Finance and Business Economics <Perth, Western Australia>
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University of Exeter / Department of Economics
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University of Otago / Commerce Division
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Wirtschaftsuniversität Wien
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Journal of retailing and consumer services
384
Working paper / National Bureau of Economic Research, Inc.
289
Journal of business research : JBR
247
International journal of hospitality management
230
The journal of services marketing
140
Discussion paper / Centre for Economic Policy Research
136
International journal of consumer studies
110
Discussion paper series / IZA
99
Journal of hospitality marketing & management
95
Journal of travel and tourism marketing
95
Psychology & marketing
91
International journal of contemporary hospitality management
87
The service industries journal
85
Cogent business & management
82
Services marketing quarterly
75
Applied economics
69
Journal of international money and finance
64
European journal of marketing : EJM
63
Journal of service research : JSR
59
Asia Pacific journal of marketing and logistics
58
Tourism management : research, policies, practice
58
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
57
Journal of service management
56
Service business
49
The American economic review
49
Journal of strategic marketing
48
Journal of marketing management : MM
47
The international review of retail, distribution and consumer research
47
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
46
Journal of the Academy of Marketing Science
44
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
44
Discussion paper
43
Economics letters
42
International journal of retail & distribution management
41
The review of economics and statistics
41
Working paper
41
Journal of consumer behaviour : an international research review
40
NBER working paper series
40
Applied financial economics
38
Technological forecasting & social change : an international journal
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ECONIS (ZBW)
13,422
USB Cologne (EcoSocSci)
1
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1
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10
of
13,423
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date (newest first)
date (oldest first)
1
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
2
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
3
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
4
Subclinical : the invisible service worker
Bhatnagar, Kushagra
- In:
Marketing theory
20
(
2020
)
2
,
pp. 151-157
Persistent link: https://www.econbiz.de/10012230737
Saved in:
5
A better way to manage customer experience : lessons from the Royal Bank of Scotland
Maklan, Stan
;
Antonetti, Paolo
;
Whitty, Steve
- In:
California management review
59
(
2017
)
2
,
pp. 92-115
Persistent link: https://www.econbiz.de/10011697214
Saved in:
6
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
7
Assessing the influence of economic and customer experience factors on service purchase behaviors
Kumar, V.
;
Umashankar, Nita
;
Kim, Kihyun Hannah
; …
- In:
Marketing science : the marketing journal of the …
33
(
2014
)
5
,
pp. 673-692
Persistent link: https://www.econbiz.de/10010468408
Saved in:
8
Experiential regret in service failure : the role of service justices
Hwang, Hee-Jeong
;
Kang, Min-Jeong
;
Youn, Myoung-Kil
- In:
Journal of transnational management : the official …
21
(
2016
)
1
,
pp. 3-11
Persistent link: https://www.econbiz.de/10011455814
Saved in:
9
The role of satisfaction on customer reuse to airline services : an application of Big Data approaches
Park, Eunil
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 370-374
Persistent link: https://www.econbiz.de/10011995650
Saved in:
10
Building customer loyalty in intercultural service encounters : the role of service employees' cultural intelligence
Paparoidamis, Nicholas G.
;
Huong Thi Thanh Tran
; …
- In:
Journal of international marketing
27
(
2019
)
2
,
pp. 56-75
Persistent link: https://www.econbiz.de/10012060700
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