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Customers' perceptions as an antecedent of satisfaction with online retailing services

Mwencha, Peter; Muathe, Stephen - In: Journal of marketing and consumer behaviour in emerging … (2018) 1, pp. 4-27

The assessment of antecedents of customer satisfaction has become very important for the success of online retailing services. This paper reports the results of a study that investigated the antecedent role of customers' perceptions vis-a-vis satisfaction with online retailing services. While...

Persistent link: https://www.econbiz.de/10012116963

Dynamic assortment customization with limited inventories

Bernstein, Fernando; Kök, A. Gürhan; Xie, Lei - In: Manufacturing & service operations management : M & SOM 17 (2015) 4, pp. 538-553

Persistent link: https://www.econbiz.de/10011388018

Creating effective online customer experiences

Bleier, Alexander; Harmeling, Colleen M.; Palmatier, … - In: Journal of marketing 83 (2019) 2, pp. 98-119

Persistent link: https://www.econbiz.de/10012175912

An investigation of customer attitude towards online stores

Mpinganjira, Mercy - In: African journal of science, technology, innovation & … 8 (2016) 5/6, pp. 447-456

Persistent link: https://www.econbiz.de/10011723672

An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context

Islam, Hafizul; Jebarajakirthy, Charles; Shankar, Amit - In: Journal of strategic marketing 29 (2021) 2, pp. 117-140

Persistent link: https://www.econbiz.de/10012484043

Relational benefits as predictors of relationship quality outcomes in online retailing

Maduku, Daniel K.; Mathaba, Ryan L. - In: Journal of electronic commerce in organizations : JECO 20 (2022) 1, pp. 1-34

Persistent link: https://www.econbiz.de/10014306932

Attitudinal loyalty towards online stores between loyal and disloyal clients : differences across four countries

Dikcius, Vytautas; Adomaviciute-Sakalauske, Karina; … - In: Organizations and markets in emerging economies 15 (2024) 1/30, pp. 74-89

The concept of loyalty has remained a central theme in business for over 50 years. This concept has gained additional attention with the growth of online retailing due to rapidly changing retail environments. Numerous studies have focused on the a ntecedents of online store loyalty; however,...

Persistent link: https://www.econbiz.de/10014535501

The upside of showrooming : how online information creates positive spill-over for the brick-and-mortar retailer

Spaid, Brian I.; O'Neill, Bonnie S.; Ow, Terence T. - In: Journal of organizational computing and electronic commerce 29 (2019) 4, pp. 294-315

Persistent link: https://www.econbiz.de/10012203525

Disentangling the Iipact of omnichannel integration on consumer behavior in integrated sales channels

Trenz, Manuel; Veit, Daniel J.; Tan, Chee-Wee - In: MIS quarterly 44 (2020) 3, pp. 1207-1258

Persistent link: https://www.econbiz.de/10012403949

Why do stores drive online sales? : evidence of underlying mechanisms from a multichannel retailer

Kumar, Anuj; Mehra, Amit; Kumar, Subodha - In: Information systems research : ISR 30 (2019) 1, pp. 319-338

Persistent link: https://www.econbiz.de/10012038230

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