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Satisfaction : a behavioral perspective on the consumer

Oliver, Richard L. - 2010 - 2. ed.

Persistent link: https://www.econbiz.de/10003752230

Satisfaction : a behavioral perspective on the consumer

Oliver, Richard L. - 2015 - Second edition

Designed for advanced MBA and doctoral courses in Consumer Behavior and Customer Satisfaction, this is the definitive text on the meaning, causes, and consequences of customer satisfaction. It covers every psychological aspect of satisfaction formation, and the contents are applicable to all...

Persistent link: https://www.econbiz.de/10014497661

Equity and disconfirmation perceptions as influences on merchant and product satisfaction

Oliver, Richard L. - In: Journal of consumer research : JCR ; an … 16 (1989) 3, pp. 372-383

Persistent link: https://www.econbiz.de/10001098561

Crossover effects in the theory of reasoned action : a moderating influence attempt

Oliver, Richard L. - In: Journal of consumer research : JCR ; an … 12 (1985) 3, pp. 324-340

Persistent link: https://www.econbiz.de/10001019287

The role of public and private complaining in satisfaction with problem resolution

Bearden, William O. - In: Journal of consumer affairs : official publication of … 19 (1985) 2, pp. 222-240

Persistent link: https://www.econbiz.de/10001020612

Disconfirmation processes and consumer evaluations in product usage

Oliver, Richard L. - In: Journal of business research : JBR 13 (1985) 3, pp. 235-246

Persistent link: https://www.econbiz.de/10001021718

A framework for the formation and structure of consumer expectations : review and propositions

Oliver, Richard L. - In: Journal of economic psychology : research in economic … 8 (1987) 4, pp. 469-499

Persistent link: https://www.econbiz.de/10001043160