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~subject:"Consumer behaviour"
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Consumer behaviour
Service quality
21,009
Dienstleistungsqualität
20,820
Customer satisfaction
15,528
Kundenzufriedenheit
13,871
Konsumentenverhalten
7,136
Relationship marketing
6,907
Beziehungsmarketing
6,863
Qualitätsmanagement
2,791
Quality management
2,727
Wirtschaftsprüfung
2,490
Financial audit
2,488
Krankenhaus
1,922
Hospital
1,914
USA
1,718
United States
1,695
Health care
1,612
Gesundheitsversorgung
1,595
Customer service
1,447
Deutschland
1,405
Kundenservice
1,391
Germany
1,382
Theory
1,323
Theorie
1,321
Online retailing
1,298
Online-Handel
1,298
customer satisfaction
1,298
Product quality
1,294
Gesundheitswesen
1,284
Produktqualität
1,281
Health care system
1,269
Arbeitszufriedenheit
1,200
Job satisfaction
1,200
Dienstleistungssektor
1,170
Service industry
1,166
Satisfaction
1,142
Electronic Commerce
1,098
E-commerce
1,077
Hotel industry
1,045
Hotellerie
1,041
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Undetermined
3,886
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1,219
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Article
6,361
Book / Working Paper
933
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4
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Aufsatz im Buch
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research-article
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Graue Literatur
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128
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97
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85
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85
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55
Collection of articles of several authors
20
Sammelwerk
20
Bibliografie enthalten
16
Bibliography included
16
Aufsatzsammlung
15
Konferenzschrift
10
conceptual-paper
8
Case study
7
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7
Fallstudie
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Sammlung
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4
non-article
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review-article
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English
7,115
German
177
French
3
Undetermined
2
Finnish
1
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Han, Heesup
59
Mattila, Anna S.
37
Usman, Osly
28
Prentice, Catherine
19
Gustafsson, Anders
18
Hyun, Sunghyup Sean
18
Jang, Soocheong
18
Wong, IpKin Anthony
18
Bilgihan, Anil
17
Klaus, Philipp
17
Line, Nathaniel D.
17
Prayag, Girish
17
Aksoy, Lerzan
16
McColl-Kennedy, Janet R.
16
Prybutok, Victor R.
16
Balaji, M. S.
15
Ahn, Jiseon
14
Hanks, Lydia
14
Loureiro, Sandra Maria Correia
14
Söderlund, Magnus
14
Qu, Hailin
13
Rather, Raouf Ahmad
13
Sparks, Beverley
13
Wu, Luorong
13
Gong, Taeshik
12
Huber, Frank
12
Keiningham, Timothy
12
Kim, Woo Gon
12
Mittal, Vikas
12
Park, Jungkun
12
Ryu, Kisang
12
Blut, Markus
11
Carlson, Jamie
11
Gursoy, Dogan
11
Kim, Jinkyung Jenny
11
Liu, Chih-Hsing
11
Paul, Justin
11
Propper, Carol
11
Quach, Sara
11
Sreejesh, S.
11
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National Bureau of Economic Research
4
IGI Global
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
Springer Fachmedien Wiesbaden
2
University of Madras / Department of Commerce
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutsche Bundespost / Postdienst
1
Deutsche Marketing-Vereinigung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Institute of Leadership and Management <London>
1
Institutet för Ekonomisk Forskning <Lund>
1
Josef Eul Verlag GmbH
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Technische Universität Dresden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Published in...
All
Journal of retailing and consumer services
391
International journal of hospitality management
283
Journal of business research : JBR
192
The journal of services marketing
136
Journal of hospitality marketing & management
108
Journal of travel and tourism marketing
103
International journal of contemporary hospitality management
101
Cogent business & management
83
The service industries journal
81
Services marketing quarterly
77
Tourism management : research, policies, practice
66
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
61
Psychology & marketing
60
Journal of service research : JSR
56
Asia Pacific journal of marketing and logistics
55
Journal of service management
50
Service business
49
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
49
Journal of strategic marketing
46
International journal of electronic marketing and retailing : IJEMR
45
The international journal of bank marketing : IJBM
41
European journal of marketing : EJM
40
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
38
Journal of retailing
37
Journal of the Academy of Marketing Science
37
Tourism management perspectives : TMP
37
International journal of retail & distribution management
36
International journal of retail and distribution management
35
International journal of quality and service sciences
34
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
34
Journal of air transport management
33
The international review of retail, distribution and consumer research
33
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
32
International journal of services, economics and management
32
Journal of Services Marketing
32
Journal of hospitality and tourism insights
32
The TQM journal : the international review of organizational improvement
32
International journal of business information systems : IJBIS
31
Journal of Asian finance, economics and business : JAFEB
31
Journal of Islamic marketing
31
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Source
All
ECONIS (ZBW)
7,136
Other ZBW resources
159
BASE
2
RePEc
1
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How luxury restaurants will enhance the concept of guest delight
Padma Panchapakesan
;
Amin, Muslim
;
Herjanto, Halimin
- In:
Journal of hospitality and tourism insights
5
(
2022
)
2
,
pp. 311-330
Persistent link: https://www.econbiz.de/10013189274
Saved in:
2
The effect of dynamic integrated resort experience on Croatian customer behavior
Ahn, Jiseon
;
Back, Ki-Joon
;
Barišić, Petra
- In:
Journal of travel and tourism marketing
36
(
2019
)
3
,
pp. 358-370
Persistent link: https://www.econbiz.de/10012179409
Saved in:
3
Exploring consumers' subjective shopping experiences in directly operated luxury brand stores
Kauppinen-Räisänen, Hannele
;
Mühlbacher, Hans
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012305873
Saved in:
4
The temporal construal of customer satisfaction
Pizzi, Gabriele
;
Marzocchi, Gian Luca
;
Orsingher, Chiara
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 484-497
Persistent link: https://www.econbiz.de/10011392284
Saved in:
5
Are moderators of the customer satisfaction-repurchase intention relationship contingent on the service category? : an exploratory investigation
Leisen Pollack, Birgit
- In:
Services marketing quarterly
36
(
2015
)
4
,
pp. 335-351
Persistent link: https://www.econbiz.de/10011398042
Saved in:
6
Internet service features and satisfaction among internet banking users
Adam Ridhuan Abdullah
;
Nur Syarina Md Som
;
Azrol Ibrahim
; …
- In:
Journal of management research
7
(
2015
)
2
,
pp. 400-410
Persistent link: https://www.econbiz.de/10010510575
Saved in:
7
Relationships among customer satisfaction, delight, and loyalty in the hospitality industry
Kim, Mi Ran
;
Vogt, Christine
;
Knutson, Bonnie J.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
2
,
pp. 170-197
Persistent link: https://www.econbiz.de/10011282980
Saved in:
8
Exploring antecedents of online banking customers and empirical validation
Allada, Vijaya Kameswari
;
Dubey, Rameshwar
;
Agarwal, Sonal
- In:
International journal of productivity and quality …
14
(
2014
)
4
,
pp. 472-491
Persistent link: https://www.econbiz.de/10011283347
Saved in:
9
Effect of customer participation on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
Saved in:
10
A study of sales promotion mix on customer satisfaction with reference to shopping malls in Gwalior city
Ubeja, Satnam Kour
- In:
GITAM journal of management : a quarterly publication …
12
(
2014
)
1
,
pp. 79-94
Persistent link: https://www.econbiz.de/10011287771
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