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~subject:"Consumer behaviour"
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Consumer behaviour
Relationship marketing
25,423
Beziehungsmarketing
25,420
Konsumentenverhalten
9,196
Customer satisfaction
5,613
Kundenzufriedenheit
5,605
Dienstleistung
5,469
Service quality
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4,410
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Brand management
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2,260
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2,082
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Electronic Commerce
1,843
E-commerce
1,753
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Service industry
1,650
Customer integration
1,634
Kundenintegration
1,634
Online-Marketing
1,605
Internet marketing
1,586
Kundenorientierung
1,521
Kundenwert
1,514
Innovation
1,486
Customer value
1,484
Vertrauen
1,411
Einzelhandel
1,404
Confidence
1,403
Retail trade
1,383
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Han, Heesup
40
Hollebeek, Linda D.
34
Mattila, Anna S.
31
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26
Kumar, V.
24
Loureiro, Sandra Maria Correia
23
Huber, Frank
21
Rather, Raouf Ahmad
20
Klaus, Philipp
19
Prentice, Catherine
19
Bang, Nguyen
18
Ahn, Jiseon
17
Grewal, Dhruv
17
Usman, Osly
17
Khan, Imran
16
Lemon, Katherine N.
16
So, Kevin Kam Fung
16
Wangenheim, Florian von
16
Gil Saura, Irene
15
Gustafsson, Anders
15
Herrmann, Andreas
15
Mittal, Vikas
15
Schramm-Klein, Hanna
15
Swoboda, Bernhard
15
Wong, IpKin Anthony
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Balaji, M. S.
14
Blut, Markus
14
Foscht, Thomas
14
Hyun, Sunghyup Sean
14
Japutra, Arnold
14
Quach, Sara
14
Rahman, Zillur
14
Sesé, F. Javier
14
Aksoy, Lerzan
13
Das, Gopal
13
Evanschitzky, Heiner
13
McDonald, Heath
13
Schumann, Jan Hendrik
13
Sreejesh, S.
13
Tanford, Sarah
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Springer-Verlag GmbH
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A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
AMA Summer Academic Conference <2021, Online>
1
AMA Summer Academic Conference <2023, San Francisco, Calif.>
1
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
AMA Winter Academic Conference <2020, San Diego, Calif.>
1
AMA Winter Academic Conference <2024, Online>
1
AMA Winter Academic Conference <2024, Saint Pete Beach, Fla.>
1
Bertelsmann Stiftung
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Edward Elgar Publishing
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Fachhochschule Salzburg / Studiengang Betriebswirtschaft
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Fraunhofer-Informationszentrum Raum und Bau
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GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
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1
Intergovernmental Maritime Consultative Organization
1
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1
Karlsruher Institut für Technologie
1
Logos Verlag Berlin
1
MultiPart Garantie AG
1
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Journal of retailing and consumer services
463
Journal of business research : JBR
362
International journal of hospitality management
185
The journal of services marketing
126
The journal of product & brand management
96
Journal of the Academy of Marketing Science
83
The journal of brand management : an international journal
83
Psychology & marketing
77
Cogent business & management
74
Journal of hospitality marketing & management
73
The service industries journal
71
Journal of travel and tourism marketing
70
Journal of retailing
69
Asia Pacific journal of marketing and logistics
68
International journal of contemporary hospitality management
68
Journal of strategic marketing
68
Industrial marketing management : the international journal for industrial and high-tech firms
60
Journal of service management
58
Marketing intelligence & planning
58
Services marketing quarterly
58
The international review of retail, distribution and consumer research
56
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
55
Journal of service research : JSR
53
European journal of marketing : EJM
52
Journal of marketing
52
Tourism management : research, policies, practice
50
International journal of retail & distribution management
49
International journal of internet marketing and advertising : IJIMA
48
International journal of electronic marketing and retailing : IJEMR
47
SpringerLink / Bücher
47
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
46
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
45
International journal of retail and distribution management
43
The international journal of bank marketing : IJBM
43
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
40
Service business
40
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
39
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
36
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
35
Journal of service research
35
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ECONIS (ZBW)
9,193
Other ZBW resources
11
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1
Measuring customer experience in
service
: a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
Saved in:
2
Antecedents of co-creation intention and their role in developing technology-based new services via customer involvement : a conceptual analysis
Sarmah, Bijoylaxmi
;
Rahman, Zillur
- In:
International journal of business excellence
15
(
2018
)
2
,
pp. 239-255
Persistent link: https://www.econbiz.de/10011954242
Saved in:
3
Improving customer
service
and profitability through customer intervention in
service
relationships
Sharma, Arun
- In:
Journal of relationship marketing : innovations & …
7
(
2008
)
4
,
pp. 327-340
Persistent link: https://www.econbiz.de/10003807750
Saved in:
4
Building the
service
brand by creating and managing an emotional brand experience
Morrison, Sharon
;
Crane, Frederick G.
- In:
The journal of brand management : an international journal
14
(
2006/07
)
5
,
pp. 410-421
Persistent link: https://www.econbiz.de/10003476084
Saved in:
5
The complex role of complexity : how
service
providers can mitigate negative effects of perceived
service
complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
6
Are moderators of the customer satisfaction-repurchase intention relationship contingent on the
service
category? : an exploratory investigation
Leisen Pollack, Birgit
- In:
Services marketing quarterly
36
(
2015
)
4
,
pp. 335-351
Persistent link: https://www.econbiz.de/10011398042
Saved in:
7
Contagious effects of customer misbehavior in access-based services
Schaefers, Tobias
;
Wittkowski, Kristina
;
Benoit, Sabine
; …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10011433127
Saved in:
8
Research of instrument to measure customer perceived
service
quality of mobile data
service
Su, Qian
- In:
International journal of networking and virtual …
14
(
2014
)
1/2
,
pp. 176-196
Persistent link: https://www.econbiz.de/10011282845
Saved in:
9
Role of
service
characteristics in determining the degree of customer involvement : a typology
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 3-18
Persistent link: https://www.econbiz.de/10011283344
Saved in:
10
Service
relationships and the customer disengagement : engagement conundrum
Bowden, Jana
;
Gabbott, Mark
;
Naumann, Kay
- In:
Journal of marketing management : MM
31
(
2015
)
7/8
,
pp. 774-806
Persistent link: https://www.econbiz.de/10011309054
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