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~subject:"Consumer behaviour"
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The customer experience : a ro...
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Consumer behaviour
Relationship marketing
26,376
Beziehungsmarketing
25,701
Service quality
21,770
Dienstleistungsqualität
21,019
Customer satisfaction
15,535
Kundenzufriedenheit
13,952
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12,589
Deutschland
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2,992
Brand management
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2,625
Lieferantenmanagement
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Supplier relationship management
2,556
Wirtschaftsprüfung
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2,340
E-commerce
2,277
Brand image
2,237
Markenimage
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Krankenhaus
2,092
Marketingmanagement
2,074
Hospital
2,068
Marketing management
2,058
Online-Handel
2,044
Online retailing
2,036
Customer service
1,992
Kundenservice
1,878
Einzelhandel
1,843
Online-Marketing
1,841
Retail trade
1,834
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1,828
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Han, Heesup
75
Mattila, Anna S.
50
Hollebeek, Linda D.
34
Usman, Osly
31
Verhoef, Peter C.
28
Loureiro, Sandra Maria Correia
27
Huber, Frank
26
Kumar, V.
25
Prentice, Catherine
24
Hyun, Sunghyup Sean
23
Klaus, Philipp
22
Wong, IpKin Anthony
22
Ahn, Jiseon
21
Bilgihan, Anil
20
Gustafsson, Anders
20
Line, Nathaniel D.
20
Rather, Raouf Ahmad
20
Bang, Nguyen
19
Grewal, Dhruv
19
Hanks, Lydia
19
Jang, Soocheong
19
Aksoy, Lerzan
18
Balaji, M. S.
18
Gil Saura, Irene
18
Herrmann, Andreas
18
McColl-Kennedy, Janet R.
18
Qu, Hailin
18
So, Kevin Kam Fung
18
Mittal, Vikas
17
Prayag, Girish
17
Swoboda, Bernhard
17
Foscht, Thomas
16
Khan, Imran
16
Paul, Justin
16
Prybutok, Victor R.
16
Schramm-Klein, Hanna
16
Sreejesh, S.
16
Wangenheim, Florian von
16
Wu, Luorong
16
Bauer, Hans H.
15
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Springer Fachmedien Wiesbaden
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American Marketing Association
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IGI Global
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National Bureau of Economic Research
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Völkerbund / Sub-Committee of Experts for the Unification of Customs Tariff Nomenclature
3
Friedrich-Schiller-Universität Jena
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Springer-Verlag GmbH
2
University of Madras / Department of Commerce
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
AMA Summer Academic Conference <2021, Online>
1
AMA Summer Academic Conference <2023, San Francisco, Calif.>
1
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
AMA Winter Academic Conference <2020, San Diego, Calif.>
1
AMA Winter Academic Conference <2024, Online>
1
AMA Winter Academic Conference <2024, Saint Pete Beach, Fla.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Bertelsmann Stiftung
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Customs Co-operation Council
1
Deutsche Bundespost / Postdienst
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Eric Cuvillier <Firma>
1
European Marketing Academy
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1
Fördergesellschaft Marketing an der Universität Augsburg
1
Gesellschaft für Ökologische Kommunikation mbH
1
GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Graduate School of Business Administration
1
Haufe-Lexware GmbH & Co. KG
1
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Journal of retailing and consumer services
614
Journal of business research : JBR
436
International journal of hospitality management
346
The journal of services marketing
177
Journal of hospitality marketing & management
131
International journal of contemporary hospitality management
127
Journal of travel and tourism marketing
125
Cogent business & management
114
Psychology & marketing
109
The service industries journal
103
The journal of product & brand management
101
Journal of the Academy of Marketing Science
98
Asia Pacific journal of marketing and logistics
95
Tourism management : research, policies, practice
91
Services marketing quarterly
88
The journal of brand management : an international journal
86
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
85
Journal of retailing
85
Journal of strategic marketing
84
Journal of service management
79
Journal of service research : JSR
77
European journal of marketing : EJM
75
The international review of retail, distribution and consumer research
72
Marketing intelligence & planning
71
International journal of retail & distribution management
69
International journal of electronic marketing and retailing : IJEMR
64
International journal of retail and distribution management
63
Industrial marketing management : the international journal for industrial and high-tech firms
62
Journal of marketing
61
Service business
61
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
57
Journal of Services Marketing
57
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
55
The international journal of bank marketing : IJBM
55
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
54
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
International journal of consumer studies
52
International journal of internet marketing and advertising : IJIMA
51
Journal of internet commerce
51
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ECONIS (ZBW)
12,571
Other ZBW resources
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3
RePEc
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"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
2
The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald
- In:
International journal of services, economics and management
8
(
2017
)
1/2
,
pp. 18-34
Persistent link: https://www.econbiz.de/10011892259
Saved in:
3
Understanding customers' service experience : review and research propositions
Khan, Arif K.
;
Metri, Bhimaraya A.
- In:
International journal of business environment : IJBE
4
(
2011
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10009155012
Saved in:
4
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
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5
Consumer responses to service situations : tests for main and interaction effects
Watson, Stevie
- In:
Journal of retailing and consumer services
19
(
2012
)
3
,
pp. 287-296
Persistent link: https://www.econbiz.de/10009541359
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6
Similarity over difference : how congruency in customer characteristics drives service experiences
Nguyen, July
;
Ferraro, Carla
;
Sands, Sean
- In:
Journal of business research : JBR
121
(
2020
),
pp. 592-603
Persistent link: https://www.econbiz.de/10012417380
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7
A customer-dominant logic on service recovery and customer satisfaction
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Management decision : MD
54
(
2016
)
10
,
pp. 2524-2543
Persistent link: https://www.econbiz.de/10011579689
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8
The impact of e-service offerings on the demand of online customers
Xu, Xun
;
Munson, Charles L.
;
Zeng, Shuo
- In:
International journal of production economics
184
(
2017
),
pp. 231-244
Persistent link: https://www.econbiz.de/10011642537
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9
The effects of online incivility and consumer-to-consumer interactional justice on complainants, observers, and service providers during social media service recovery
Bacile, Todd J.
;
Wolter, Jeremy S.
;
Allen, Alexis M.
; …
- In:
Journal of interactive marketing : a quarterly …
44
(
2018
),
pp. 60-81
Persistent link: https://www.econbiz.de/10011949553
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10
Developing a typology of disruptive customer behaviors : influence of customer misbehavior on service experience of by-standing customers
Gursoy, Dogan
;
Cai, Ruiying
;
Anaya, Gerardo Joel
- In:
International journal of contemporary hospitality management
29
(
2017
)
9
,
pp. 2341-2360
Persistent link: https://www.econbiz.de/10011761812
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