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Consumer behaviour
Service quality
21,447
Dienstleistungsqualität
20,529
Customer satisfaction
15,270
Kundenzufriedenheit
13,614
Konsumentenverhalten
6,957
Relationship marketing
6,775
Beziehungsmarketing
6,711
Qualitätsmanagement
2,757
Quality management
2,708
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2,456
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2,454
Krankenhaus
1,877
Hospital
1,871
USA
1,723
United States
1,697
Health care
1,600
Gesundheitsversorgung
1,560
Customer service
1,468
Deutschland
1,400
Germany
1,376
Kundenservice
1,365
Theory
1,311
Theorie
1,310
Product quality
1,276
customer satisfaction
1,266
Gesundheitswesen
1,259
Produktqualität
1,256
Online retailing
1,250
Online-Handel
1,250
Health care system
1,244
Job satisfaction
1,171
service quality
1,170
Arbeitszufriedenheit
1,167
Satisfaction
1,164
Dienstleistungssektor
1,143
Service industry
1,141
Electronic Commerce
1,063
E-commerce
1,048
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1,012
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Han, Heesup
59
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37
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28
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19
Hyun, Sunghyup Sean
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Jang, Soocheong
18
Wong, IpKin Anthony
18
Gustafsson, Anders
17
Klaus, Philipp
17
Line, Nathaniel D.
17
Prayag, Girish
17
Bilgihan, Anil
16
McColl-Kennedy, Janet R.
16
Prybutok, Victor R.
16
Aksoy, Lerzan
15
Balaji, M. S.
15
Hanks, Lydia
14
Loureiro, Sandra Maria Correia
14
Söderlund, Magnus
14
Ahn, Jiseon
13
Park, Jungkun
13
Qu, Hailin
13
Rather, Raouf Ahmad
13
Sparks, Beverley
13
Wu, Luorong
13
Gong, Taeshik
12
Huber, Frank
12
Mittal, Vikas
12
Ryu, Kisang
12
Carlson, Jamie
11
Gursoy, Dogan
11
Keiningham, Timothy
11
Kim, Jinkyung Jenny
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Kim, Woo Gon
11
Propper, Carol
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11
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
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2
University of Madras / Department of Commerce
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutsche Bundespost / Postdienst
1
Deutsche Marketing-Vereinigung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Institute of Leadership and Management <London>
1
Institutet för Ekonomisk Forskning <Lund>
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Josef Eul Verlag GmbH
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Marketing Research Symposium <1977, Bloomington, Ind.>
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1
Verlag Dr. Kovač
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Journal of retailing and consumer services
391
International journal of hospitality management
261
Journal of business research : JBR
192
The journal of services marketing
136
Journal of hospitality marketing & management
108
Journal of travel and tourism marketing
103
International journal of contemporary hospitality management
101
Cogent business & management
83
The service industries journal
81
Services marketing quarterly
76
Tourism management : research, policies, practice
62
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
60
Psychology & marketing
58
Journal of service research : JSR
56
Asia Pacific journal of marketing and logistics
55
Journal of Services Marketing
51
Service business
49
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
49
Journal of service management
47
Journal of strategic marketing
44
The international journal of bank marketing : IJBM
41
European journal of marketing : EJM
40
International journal of electronic marketing and retailing : IJEMR
37
Journal of the Academy of Marketing Science
37
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
37
Tourism management perspectives : TMP
37
International journal of retail & distribution management
36
International journal of retail and distribution management
35
Journal of retailing
35
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
34
Journal of air transport management
33
The international review of retail, distribution and consumer research
33
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
32
International journal of quality and service sciences
32
The TQM journal : the international review of organizational improvement
32
Journal of Asian finance, economics and business : JAFEB
31
International journal of business information systems : IJBIS
29
International journal of consumer studies
29
International journal of services, economics and management
29
Journal of internet commerce
29
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ECONIS (ZBW)
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Other ZBW resources
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1
Exploring antecedents of online banking customers and empirical validation
Allada, Vijaya Kameswari
;
Dubey, Rameshwar
;
Agarwal, Sonal
- In:
International journal of productivity and quality …
14
(
2014
)
4
,
pp. 472-491
Persistent link: https://www.econbiz.de/10011283347
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2
The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong
Chan, Andrew
;
Hsu, Cathy H. C.
;
Baum, Tom
- In:
Journal of travel and tourism marketing
32
(
2015
)
1/2
,
pp. 18-33
Persistent link: https://www.econbiz.de/10011312616
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3
Inter-scale assessment & comparison of customer loyalty in banking industry : an empirical study
Rai, Alok Kumar
;
Srivastava, Medha
- In:
Metamorphosis : a journal of management research
12
(
2013
)
2
,
pp. 67-85
Persistent link: https://www.econbiz.de/10010370461
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4
Understanding satisfying service encounters in retail banking : a dyadic perspective
Kania, Nathalie
;
Gruber, Thorsten
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 222-255
Persistent link: https://www.econbiz.de/10010255101
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5
A study on the factors affecting customer satisfaction in online airline services
Nur Fazidah Elias
;
Hazura Mohamed
;
Rira Rahayu Arridha
- In:
International journal of business information systems : …
20
(
2015
)
3
,
pp. 274-288
Persistent link: https://www.econbiz.de/10011518844
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6
The influences of service quality of online order and electronic word of mouth on price sensitivity using loyalty as a mediating variable
Lin, Wen-Bao
;
Ku, Tsung-Yu
- In:
International journal of electronic business
12
(
2015
)
3
,
pp. 215-241
Persistent link: https://www.econbiz.de/10011538213
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7
The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry
Cheng Boon Liat
;
Mansori, Shaheen
;
Cham Tat Huei
- In:
Journal of hospitality marketing & management
23
(
2014
)
3/4
,
pp. 314-326
Persistent link: https://www.econbiz.de/10010396183
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8
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
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9
The effect of private brands on leveraging service quality and satisfaction
Herstein, Ram
;
Gilboa, Shaked
;
Gamliel, Eyal
- In:
Services marketing quarterly
35
(
2014
)
3
,
pp. 222-235
Persistent link: https://www.econbiz.de/10010401580
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10
Customer satisfaction in Indian hospitals : moderators and mediators
Panchapakesan, Padma
;
Sai, L. Prakash
;
Rajendran, …
- In:
Quality management journal : QMJ
22
(
2015
)
1
,
pp. 10-29
Persistent link: https://www.econbiz.de/10010483430
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