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A conceptual framework for measuring e-fulfillment dimensions : a consumer perspective

Jain, Nikunj Kumar; Gajjar, Hasmukh; Shah, Bhavin J.; … - In: Journal of internet commerce 14 (2015) 3, pp. 363-383

Persistent link: https://www.econbiz.de/10011432437

Physical Distribution Service Quality in Internet Retailing : Service Pricing, Transaction Attributes, and Firm Attributes

Rabinovich, Elliot; Bailey, Joseph - 2006

This paper develops a theoretical framework and empirically investigates physical distribution service (PDS) quality by Internet retailers in their transactions with consumers. An analysis of data that measure hundreds of electronic commerce transactions along with data at the firm level shows...

Persistent link: https://www.econbiz.de/10014026517

Online retailer cold chain physical distribution service quality and consumers : evidence from China during the COVID-19 pandemic

Su, Miao; Zhao, Jinjing; Qi, Guanqiu; Kim, Junseung; … - In: International journal of logistics : research and … 26 (2023) 4, pp. 442-459

Persistent link: https://www.econbiz.de/10014322001

Evaluation of food suppliers by multi-channel buyers : focusing on the moderating effect of distribution channel

Choi, Eunsoo; Kim, Nayeong; Moon, Junghoon - In: Cogent business & management 11 (2024) 1, pp. 1-20

In a multi-channel distribution environment, the selection and assessment of suppliers are pivotal to effective retailer performance management. This necessitates heightened qualifications and competence from suppliers. This study examines the relationship between the perception of supplier...

Persistent link: https://www.econbiz.de/10014540714

An integrated model of corporate brand experience and customer value co-creation behaviour

Shamim, Amjad; Ghazali, Zulkipli; Albinsson, Pia A. - In: International journal of retail & distribution management 44 (2016) 2, pp. 139-158

Persistent link: https://www.econbiz.de/10011552612

Examining the service value chain of hypermarket retail brand value in Malaysia

Hasliza Hassan; Muhammad Sabbir Rahman; Abu Bakar Sade - In: International journal of services and operations management 34 (2019) 3, pp. 405-420

Persistent link: https://www.econbiz.de/10012159145

Bridging the valuescape with digital technology : a mixed methods study on customers' value creation process in the physical retail space

Nöjd, Sture; Trischler, Jessica Westman; Otterbring, Tobias - In: Journal of retailing and consumer services 56 (2020), pp. 1-10

Persistent link: https://www.econbiz.de/10012389867

Do mystery shoppers really predict customer satisfaction and sales performance?

Blessing, Gerald; Natter, Martin - In: Journal of retailing 95 (2019) 3, pp. 47-62

Persistent link: https://www.econbiz.de/10012130005

The international review of retail, distribution and consumer research

Abingdon : Routledge, Taylor & Francis Group; 1990-[?]: … - 1.1990/91 -

Persistent link: https://www.econbiz.de/10000500248

Towards cross-channel management : strategic, structural, and managerial challenges for multi-channel retail incumbents

Brunner, Felix - 2013

Neue digitale Geräte (bspw. Smartphones, Tablets) ermöglichen es Konsumenten jederzeit und überall das Internet zu nutzen und fördern den Wechsel zwischen verschiedenen Online- und Offline-Kanälen während des Shoppings. Dieser Wandel im Konsumentenverhalten bietet Multi-Channel Händlern...

Persistent link: https://www.econbiz.de/10010256377

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