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~subject:"Consumer behaviour"
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Consumer behaviour
Beziehungsmarketing
21
Relationship marketing
21
Konsumentenverhalten
15
Theorie
14
Theory
14
Agriculture
12
USA
12
Customer satisfaction
11
United States
11
Australia
10
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10
Großbritannien
9
Landwirtschaft
9
Service quality
9
United Kingdom
9
Africa
8
Afrika
8
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8
Ghana
8
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8
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8
Deutschland
7
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7
Reisanbau
7
Rice production
7
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6
Germany
6
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6
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6
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6
Agrarproduktion
5
Agricultural growth
5
Agricultural production
5
Automotive industry
5
Dienstleistung
5
E-commerce
5
Electronic Commerce
5
Kfz-Industrie
5
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5
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English
16
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Johnson, Michael D.
11
Andreassen, Tor Wallin
2
Fornell, Claes
2
Gustafsson, Anders
2
Herrmann, Andreas
2
Huber, Frank
2
Auh, Seigyoung
1
Hansen, Ha°vard
1
Hekman, David R.
1
Johnson, Michael
1
Johnson, Michael R.
1
Lervik-Olsen, Line
1
Morgeson, Frederick P.
1
Nader, Georg
1
Samuelsen, Bendik M.
1
Streukens, Sandra
1
Sudman, Seymour
1
Viswanathan, Madhu
1
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Customer retention in the automotive industry : quality, satisfaction and loyalty
2
Journal of economic psychology : research in economic psychology and behavioral economics
2
Automobilmarktforschung : Nutzenorientierung von Pkw-Herstellern
1
International journal of consumer studies
1
Journal of Services Marketing
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
1
Journal of service theory and practice : JSTP
1
Office of Research working paper / University of Illinois at Urbana-Champaign, College of Commerce and Business Administration
1
The University of Michigan Business School management series
1
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ECONIS (ZBW)
15
Other ZBW resources
1
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The differential processing of product category and noncomparable choice alternatives
Johnson, Michael D.
- In:
Journal of consumer research : JCR ; an …
16
(
1989
)
3
,
pp. 300-309
Persistent link: https://www.econbiz.de/10001098568
Saved in:
2
Customer satisfaction in a global economy : challenges for the automobile industry
Johnson, Michael D.
- In:
Automobilmarktforschung : Nutzenorientierung von …
,
(pp. 1-14)
.
1996
Persistent link: https://www.econbiz.de/10001293682
Saved in:
3
Achieving customer satisfaction, loyalty, and retention through strategic alignment
Johnson, Michael D.
- In:
Customer retention in the automotive industry : …
,
(pp. 117-139)
.
1997
Persistent link: https://www.econbiz.de/10001299163
Saved in:
4
Decision processing and product comparability : a theory of strategy selection
Johnson, Michael D.
-
1983
Persistent link: https://www.econbiz.de/10000811062
Saved in:
5
Expectations, perceived performance, and customer satisfaction for a complex service : the case of bank loans
Johnson, Michael D.
- In:
Journal of economic psychology : research in economic …
17
(
1996
)
2
,
pp. 163-182
Persistent link: https://www.econbiz.de/10001204998
Saved in:
6
Differentiation as a basis for explaining customer satisfaction across industries
Fornell, Claes
- In:
Journal of economic psychology : research in economic …
14
(
1993
)
4
,
pp. 681-696
Persistent link: https://www.econbiz.de/10001161944
Saved in:
7
The complex relationship between customer satisfaction and loyalty for automobiles
Auh, Seigyoung
- In:
Customer retention in the automotive industry : …
,
(pp. 141-166)
.
1997
Persistent link: https://www.econbiz.de/10001299162
Saved in:
8
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Johnson, Michael D.
;
Gustafsson, Anders
-
2000
-
1. ed.
Persistent link: https://www.econbiz.de/10013531596
Saved in:
9
Customer retention in the automotive industry : quality, satisfaction and loyalty
Johnson, Michael D.
(
ed.
);
Herrmann, Andreas
(
contributor
); …
-
1997
Persistent link: https://www.econbiz.de/10000640799
Saved in:
10
Trying to complain : the impact of self-referencing on complaining intentions
Hansen, Ha°vard
;
Samuelsen, Bendik M.
;
Andreassen, Tor …
- In:
International journal of consumer studies
35
(
2011
)
4
,
pp. 375-382
Persistent link: https://www.econbiz.de/10009242225
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