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The effect of ATM service quality on customer satisfaction and customer loyalty : an empirical analysis

Aslam, Wajeeha; Tariq, Ayesha; Arif, Imtiaz - In: Global business review 20 (2019) 5, pp. 1155-1178

Persistent link: https://www.econbiz.de/10012137565

A study on factors affecting service quality and loyalty intention in mobile banking

Zhou, Qingji; Lim, Fong Jie; Yu, Han; Xu, Gaoqian; Ren, … - In: Journal of retailing and consumer services 60 (2021), pp. 1-8

Persistent link: https://www.econbiz.de/10012502613

Mobile banking adoption its antecedents and post-adoption effects : the role of consumers status orientation in an African context

Badiang, Alphonse Mefoute - In: Cogent business & management 11 (2024) 1, pp. 1-18

This study examines the antecedents of Mobile banking (M-banking) app adoption, explores post-adoption effects, and tests the moderating effect of consumer status orientation on the relationship between adoption intention and its consequences. The conceptual model hypothesized 20 relationships,...

Persistent link: https://www.econbiz.de/10014529103

Customer loyalty in the ADSL services market in Spain : background and moderating effects

Miranda, F. Javier; Rubio, Sergio; Chamorro, Antonio - In: Services marketing quarterly 35 (2014) 1, pp. 19-36

Persistent link: https://www.econbiz.de/10010346098

Electronic banking service quality : perception of customers in the Greater Accra Region of Ghana

Tetteh, Joseph Emmanuel - In: Journal of internet commerce 21 (2022) 1, pp. 104-131

Persistent link: https://www.econbiz.de/10012801988

Perceptions of Internet banking users : a structural equation modelling (SEM) approach

George, Ajimon - In: IIMB management review 30 (2018) 4, pp. 357-368

Persistent link: https://www.econbiz.de/10012042009

Disruptive technology and AI in the banking industry of an emerging market

Omoge, Akinyemi Paul; Gala, Prachi; Horky, Alisha Blakeney - In: International journal of bank marketing 40 (2022) 6, pp. 1217-1247

Persistent link: https://www.econbiz.de/10013397785

The impact of the personal data disclosure's tradeoff on the trust and attitude loyalty in mobile banking services

Bui Thanh Khoa - In: Journal of promotion management : innovations in … 27 (2021) 4, pp. 585-608

Persistent link: https://www.econbiz.de/10012497687

Analysing relationship among service quality, satisfaction and loyalty in internet banking : a study from India

Mishra, Sita - In: International journal of electronic finance : IJEF 8 (2014) 1, pp. 57-73

Persistent link: https://www.econbiz.de/10010499839

Internet-banking customer analysis based on perceptions of service quality in Taiwan

Liang, Chih-Chin; Wu, Pei-Ching - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 550-568

Persistent link: https://www.econbiz.de/10011305706

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