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~subject:"Consumer behaviour"
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Consumer behaviour
Customer satisfaction
15,261
Kundenzufriedenheit
13,675
Konsumentenverhalten
8,197
Service quality
6,518
Dienstleistungsqualität
6,337
Relationship marketing
6,030
Beziehungsmarketing
5,996
Viral marketing
4,806
Virales Marketing
4,786
Structural equation model
4,078
Strukturgleichungsmodell
4,056
Social Web
2,580
Social web
2,579
Online-Marketing
2,037
Internet marketing
2,034
Online-Handel
1,783
Online retailing
1,779
Electronic Commerce
1,267
customer satisfaction
1,267
E-commerce
1,238
Brand management
1,151
Brand image
1,145
Markenimage
1,144
Markenführung
1,142
Job satisfaction
1,141
Arbeitszufriedenheit
1,137
Satisfaction
1,129
Qualitätsmanagement
1,089
Customer service
1,065
Quality management
1,063
Emotion
1,025
Kundenservice
1,007
Urlaubsverhalten
998
Holiday behaviour
997
Confidence
960
Vertrauen
960
Hotel industry
861
Hotellerie
857
Tourism
833
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Undetermined
4,618
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1,374
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7,309
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1,036
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4
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6,953
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191
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191
Graue Literatur
152
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152
research-article
138
Hochschulschrift
124
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104
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104
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91
Conference paper
62
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62
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27
Sammelwerk
27
Konferenzschrift
25
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16
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9
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8
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8
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8
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8
conceptual-paper
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4
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4
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4
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2
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2
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2
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8,166
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179
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3
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2
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Han, Heesup
60
Mattila, Anna S.
33
Usman, Osly
27
Loureiro, Sandra Maria Correia
21
Bilgihan, Anil
19
Wong, IpKin Anthony
19
Balaji, M. S.
18
Prentice, Catherine
18
Wu, Luorong
17
Filieri, Raffaele
16
Jang, Soocheong
16
Mittal, Vikas
16
Prayag, Girish
16
Aksoy, Lerzan
15
Huber, Frank
15
Hyun, Sunghyup Sean
15
Law, Chun Hung Roberts
15
Gustafsson, Anders
14
Söderlund, Magnus
14
Keiningham, Timothy
13
Paul, Justin
13
Prybutok, Victor R.
13
Gil Saura, Irene
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Sparks, Beverley
12
Hanks, Lydia
11
Karjaluoto, Heikki
11
Kim, Woo Gon
11
Liu, Chih-Hsing
11
Park, Jungkun
11
Qu, Hailin
11
Quach, Sara
11
Rita, Paulo
11
Román, Sergio
11
Ryu, Kisang
11
Sreejesh, S.
11
Verhoef, Peter C.
11
Ahn, Jiseon
10
Ali, Faizan
10
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Deutscher Dialogmarketing Verband
9
Springer Fachmedien Wiesbaden
5
IGI Global
3
National Bureau of Economic Research
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Center of Market Oriented Product and Production Management
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutsche Bundespost / Postdienst
1
Deutsche Marketing-Vereinigung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Digital Marketing & eCommerce Conference <3., 2022, Barcelona>
1
Digital Marketing & eCommerce Conference <4., 2023, Barcelona>
1
Erasmus Research Institute of Management
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Institute of Leadership and Management <London>
1
Josef Eul Verlag GmbH
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
OECD
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Bremen
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Universität Rostock / Wirtschafts- und Sozialwissenschaftliche Fakultät
1
Universitäts- und Landesbibliothek Münster
1
Verlag Dr. Kovač
1
Wissenschaftlicher Interdisziplinärer Kongress für Dialogmarketing <10., 2015, Fulda>
1
Wissenschaftlicher Interdisziplinärer Kongress für Dialogmarketing <5, 2010, Offenburg>
1
Wissenschaftlicher Interdisziplinärer Kongress für Dialogmarketing <6, 2011, Frankfurt am Main>
1
Wissenschaftlicher Interdisziplinärer Kongress für Dialogmarketing <7, 2012, Stuttgart>
1
Wissenschaftlicher Interdisziplinärer Kongress für Dialogmarketing <8, 2013, Hamburg>
1
Wissenschaftlicher Interdisziplinärer Kongress für Dialogmarketing <9., 2014, Mainz>
1
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Journal of retailing and consumer services
406
Journal of business research : JBR
285
International journal of hospitality management
240
The journal of services marketing
119
Journal of travel and tourism marketing
110
Journal of hospitality marketing & management
109
International journal of contemporary hospitality management
100
Cogent business & management
93
Tourism management : research, policies, practice
77
Psychology & marketing
76
Asia Pacific journal of marketing and logistics
70
Services marketing quarterly
65
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
62
The service industries journal
60
International journal of internet marketing and advertising : IJIMA
56
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
55
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
55
European journal of marketing : EJM
54
Journal of strategic marketing
53
International journal of electronic marketing and retailing : IJEMR
52
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
49
Service business
47
Tourism management perspectives : TMP
46
Journal of internet commerce
45
Journal of service research : JSR
45
The journal of product & brand management
45
Journal of service management
44
Journal of the Academy of Marketing Science
44
The international review of retail, distribution and consumer research
44
International journal of consumer studies
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Journal of marketing communications
40
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
38
International journal of business information systems : IJBIS
37
The international journal of bank marketing : IJBM
37
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
36
Journal of marketing
36
Journal of retailing
36
Journal of electronic commerce research : JECR
35
Journal of Islamic marketing
34
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Source
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ECONIS (ZBW)
8,186
Other ZBW resources
160
BASE
2
RePEc
1
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1
Understanding satisfied and affectively committed clients' lack of referral intent
Hagenbuch, David J.
;
Wiese, Michael D.
;
Dose, Jennifer J.
; …
- In:
Services marketing quarterly
29
(
2007/08
)
3
,
pp. 24-74
Persistent link: https://www.econbiz.de/10003756461
Saved in:
2
The role of brand orientation in the higher education sector : a student-perceived paradigm
Casidy, Riza
- In:
Asia Pacific journal of marketing and logistics
25
(
2013
)
5
,
pp. 803-820
Persistent link: https://www.econbiz.de/10010228957
Saved in:
3
The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites : a consumer perspective
Roy, Sanjit Kumar
;
Lassar, Walfried M.
;
Butaney, Gul T.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1828-1849
Persistent link: https://www.econbiz.de/10010429758
Saved in:
4
Effects of restaurant satisfaction and knowledge sharing motivation on eWOM intentions : the moderating role of technology acceptance factors
Yang, Fiona X.
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
1
,
pp. 93-127
Persistent link: https://www.econbiz.de/10011632995
Saved in:
5
The path from brand communities through word of mouth to the intentions to adopt video streaming service : a two-stage framework
Barajas-Portas, Karla
;
Reyes-Mercado, Pável
- In:
International journal of business competition and …
6
(
2018
)
2
,
pp. 80-104
Persistent link: https://www.econbiz.de/10011916470
Saved in:
6
Repurchase intent antecedents of a competitive brand in the smartphones segment
Milan, Gabriel Sperandio
;
Lima, Vinicius Zanchet de
; …
- In:
Journal of marketing communications
25
(
2019
)
5
,
pp. 457-476
Persistent link: https://www.econbiz.de/10012203327
Saved in:
7
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
8
The impact of word of mouth on brand equity : a case study from the sportswear market in Vietnam
Tran Trung Vinh
;
Truong Ba Thanh
;
Nguyen Hoang Ngan
; …
- In:
International journal of economics and business …
21
(
2021
)
3
,
pp. 411-432
Persistent link: https://www.econbiz.de/10012508792
Saved in:
9
Exploring servicescape experiences across museum types
Erdoğan, Hasan Hüseyin
;
Enginkaya, Ebru
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 706-718
Persistent link: https://www.econbiz.de/10014314393
Saved in:
10
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
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