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~subject:"Consumer behaviour"
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Consumer behaviour
Customer satisfaction
15,559
Kundenzufriedenheit
13,976
Krankenhaus
13,465
Hospital
12,229
Service quality
8,068
Dienstleistungsqualität
7,897
Relationship marketing
5,870
Beziehungsmarketing
5,840
Konsumentenverhalten
5,832
Unternehmensdienstleistung
3,714
Business services
3,638
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3,533
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3,169
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3,145
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3,104
Gesundheitswesen
2,374
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2,230
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2,082
United States
2,004
Theorie
1,633
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1,612
Qualitätsmanagement
1,574
Quality management
1,477
Patients
1,445
Patienten
1,442
Dienstleistungssektor
1,365
Service industry
1,323
customer satisfaction
1,299
Arbeitszufriedenheit
1,237
Job satisfaction
1,231
Satisfaction
1,139
Innovation
1,129
Customer service
1,122
Kundenservice
1,065
Online-Handel
1,046
Online retailing
1,043
Electronic Commerce
915
Urlaubsverhalten
913
Holiday behaviour
912
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3,295
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1,004
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5,252
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Han, Heesup
56
Mattila, Anna S.
28
Usman, Osly
20
Wong, IpKin Anthony
19
Prayag, Girish
17
Prentice, Catherine
17
Bilgihan, Anil
16
Gustafsson, Anders
15
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
14
Jang, Soocheong
14
Söderlund, Magnus
14
Loureiro, Sandra Maria Correia
13
Wu, Luorong
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Huber, Frank
11
Keiningham, Timothy
11
Liu, Chih-Hsing
11
Qu, Hailin
11
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Blut, Markus
10
Kim, Jinkyung Jenny
10
Kim, Woo Gon
10
Quach, Sara
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Gursoy, Dogan
9
Miao, Li
9
Muskat, Birgit
9
Park, Jungkun
9
Prashar, Sanjeev
9
Seger-Guttmann, Tali
9
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National Bureau of Economic Research
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
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RWTH Aachen
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Springer Fachmedien Wiesbaden
2
University of Madras / Department of Commerce
2
Albert-Ludwigs-Universität Freiburg / Betriebswirtschaftliches Seminar
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutsche Bundespost / Postdienst
1
Deutsche Marketing-Vereinigung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Josef Eul Verlag GmbH
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
325
International journal of hospitality management
218
Journal of business research : JBR
156
The journal of services marketing
105
Journal of hospitality marketing & management
96
Journal of travel and tourism marketing
86
International journal of contemporary hospitality management
81
Cogent business & management
73
Services marketing quarterly
60
Tourism management : research, policies, practice
59
Psychology & marketing
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
The service industries journal
51
Asia Pacific journal of marketing and logistics
48
International journal of electronic marketing and retailing : IJEMR
42
Journal of service management
41
Journal of strategic marketing
41
Service business
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service research : JSR
38
Tourism management perspectives : TMP
37
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
Journal of Services Marketing
32
The international review of retail, distribution and consumer research
31
Journal of Islamic marketing
28
International journal of quality and service sciences
27
International journal of retail and distribution management
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
27
Journal of hospitality and tourism insights
27
The TQM journal : the international review of organizational improvement
27
International journal of services, economics and management
26
Journal of air transport management
26
Journal of the Academy of Marketing Science
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
Journal of retailing
24
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ECONIS (ZBW)
5,824
Other ZBW resources
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2
RePEc
1
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1
Foreign or domestic : who provides better customer service?
Poddar, Amit
;
Ozcan, Timucin
;
Madupalli, Ramana Kumar
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 124-136
Persistent link: https://www.econbiz.de/10011343386
Saved in:
2
Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
3
Understanding service experience and its impact on brand image in hospitality sector
Manhas, Parikshat Singh
;
Tukamushaba, Eddy Kurobuza
- In:
International journal of hospitality management
45
(
2015
),
pp. 77-87
Persistent link: https://www.econbiz.de/10010503888
Saved in:
4
Customer satisfaction in Indian hospitals : moderators and mediators
Panchapakesan, Padma
;
Sai, L. Prakash
;
Rajendran, …
- In:
Quality management journal : QMJ
22
(
2015
)
1
,
pp. 10-29
Persistent link: https://www.econbiz.de/10010483430
Saved in:
5
Being moved or being satisfied? : the effect of unexpected acts of personal kindness in hospitality service encounters
Griessmair, Michele
;
Han, Spring H.
;
Masuda, Hisashi
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 267-288
Persistent link: https://www.econbiz.de/10013256798
Saved in:
6
The influence of servicescape on behavioral intentions of customers in hospitals post the COVID-19 pandemic
Batra, Manik
;
Taneja, Udita
- In:
International journal of pharmaceutical and healthcare …
18
(
2024
)
2
,
pp. 169-197
Persistent link: https://www.econbiz.de/10014550348
Saved in:
7
Need of measuring service quality in hospitality education : a conceptual framework
Ghosh, Pratik
;
Jhamb, Deepika
- In:
International journal of business and globalisation : IJBG
32
(
2022
)
2/3
,
pp. 206-222
Persistent link: https://www.econbiz.de/10014232552
Saved in:
8
Study regarding customer perception of healthcare service quality in Romanian clinics, based on their profile
Prejmerean, Cornelia
;
Vasilache, Simona
- In:
Amfiteatru economic : an economic and business research …
11
(
2009
)
26
,
pp. 298-304
Persistent link: https://www.econbiz.de/10008666636
Saved in:
9
Influence of sustainable hospitality supply chain management on customers' attitudes and behaviors
Xu, Xun
;
Gursoy, Dogan
- In:
International journal of hospitality management
49
(
2015
),
pp. 105-116
Persistent link: https://www.econbiz.de/10011379962
Saved in:
10
Measuring food and beverage service quality in spa hotels : a case study in Balıkesir, Turkey
Giritlioglu, Ibrahim
;
Jones, Eleri
;
Avcikurt, Cevdet
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 183-204
Persistent link: https://www.econbiz.de/10010249697
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