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Consumer behaviour
Beziehungsmarketing
16
Relationship marketing
16
Dienstleistungsqualität
12
Service quality
12
Customer satisfaction
10
Kundenzufriedenheit
10
Konsumentenverhalten
9
Portfolio selection
6
Portfolio-Management
6
B-to-B-Marketing
5
Business-to-business marketing
5
Customer value
5
Einzelhandel
5
Kundenwert
5
Market segmentation
5
Marketing management
5
Marketingmanagement
5
Marktsegmentierung
5
Retail trade
5
Einzelhandelspreis
4
Experience
4
Retail price
4
Theorie
4
Theory
4
USA
4
United States
4
Customer integration
3
Customer service
3
Kundenintegration
3
Kundenservice
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Marketing
3
Welt
3
World
3
Autobiography
2
Brand
2
Brand management
2
Corporate Social Responsibility
2
Corporate social responsibility
2
Customer behavior
2
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English
9
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Bolton, Ruth N.
9
Gustafsson, Anders
5
Tarasi, Crina O.
4
Witell, Lars
3
Bitner, Mary Jo
2
Lemon, Katherine N.
2
Mende, Martin
2
Bramlett, Matthew D.
1
McColl-Kennedy, Janet R.
1
Sirianni, Nancy J.
1
Tse, David K.
1
Walker, Beth A.
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MSI reports : working paper series
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of marketing research : JMR
1
Journal of retailing
1
Journal of service management
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
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ECONIS (ZBW)
9
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1
Relationship characteristics and cash flow variability : implications for satisfaction, loyalty, and customer portfolio management
Tarasi, Crina O.
;
Bolton, Ruth N.
;
Gustafsson, Anders
; …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10009774895
Saved in:
2
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
3
How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
3
,
pp. 273-295
Persistent link: https://www.econbiz.de/10012549083
Saved in:
4
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
5
Relationships take two : customer attachment styles' influence on consumers' desire for close relationships and loyalty to the firm
Mende, Martin
;
Bolton, Ruth N.
;
Bitner, Mary Jo
- In:
MSI reports : working paper series
(
2009
)
3
,
pp. 23-49
Persistent link: https://www.econbiz.de/10003950175
Saved in:
6
Decoding costumer-firm relationships : how attachment styles help explain customers' preferences to closeness, repurchase intentions, and changes in relationship breadth
Mende, Martin
;
Bolton, Ruth N.
;
Bitner, Mary Jo
- In:
Journal of marketing research : JMR
50
(
2013
)
1
,
pp. 125-142
Persistent link: https://www.econbiz.de/10009715240
Saved in:
7
The effect of service experiences over time on a supplier's retention of business customers ; Report No. 04-119
Bolton, Ruth N.
;
Lemon, Katherine N.
;
Bramlett, Matthew D.
- In:
MSI reports : working paper series
(
2004
)
4
,
pp. 48-71
Persistent link: https://www.econbiz.de/10002707976
Saved in:
8
A dynamic model of customers' usage of services : usage as an antecedent and consequence of satisfaction
Bolton, Ruth N.
;
Lemon, Katherine N.
-
1998
Persistent link: https://www.econbiz.de/10000988899
Saved in:
9
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
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