Similar Search Results

Investigating logistics service quality in omni-channel retailing

Murfield, Monique L. Ueltschy; Boone, Christopher A.; … - In: International journal of physical distribution & … 47 (2017) 4, pp. 263-296

Persistent link: https://www.econbiz.de/10011648200

Customer perception of logistics service quality using SIPA and modified Kano : case study of Indonesian e-commerce

Masudin, Ilyas; Hanifah, Yulyetha Kurnia Putri; Dewi, … - In: Logistics 6 (2022) 3, pp. 1-23

discusses the quality of logistics services that serve e-commerce by comparing the quality of its competitors in Indonesia is … performance of the two logistics services. A dynamic cycle of service attributes encourages using Kano Modification in this study …

Persistent link: https://www.econbiz.de/10013287888

Influence factors of online shopping food quality performance considering the relationship quality

Li, Xiaoping; Xie, Lijuan; Xu, Lan - In: Journal of electronic commerce in organizations : the … 17 (2019) 2, pp. 69-78

Persistent link: https://www.econbiz.de/10012036053

Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services (3PL)

Tontini, Gerson; Solberg Søilen, Klaus; Zanchett, Ricardo - In: Asia Pacific journal of marketing and logistics 29 (2017) 5, pp. 1116-1135

Persistent link: https://www.econbiz.de/10011796582

A theoretical model to investigate customer loyalty on logistics service providers for sustainable business performance

Soh, Keng Lin; Sze Hui Chin; Wong, Wai Peng - In: International journal of business performance and … 7 (2015) 3, pp. 212-232

Persistent link: https://www.econbiz.de/10011521212

Study on the impact of fresh food e-commerce logistics service quality on customer satisfaction, customer trust, and repurchase intention

Zhou, Huizhuo; Xing, Xiaoyu - In: Journal of international trade & commerce 18 (2022) 5, pp. 19-35

Persistent link: https://www.econbiz.de/10013483278

Effects of logistics service quality and price fairness on customer repurchase intention : the moderating role of cross-border e-commerce experiences

Do, Quynh Huong; Kim, Thai Young; Wang, Xueqin - In: Journal of retailing and consumer services 70 (2023), pp. 1-12

Persistent link: https://www.econbiz.de/10014239880

Logistics service quality in online shopping : a bibliometric analysis

Dhaigude, Soma Amol; Mohan, Bijuna C. - In: Journal of internet commerce 22 (2023) 1, pp. 157-188

Persistent link: https://www.econbiz.de/10013547784

You're driving me crazy! : how emotions elicited by negative driver behaviors impact customer outcomes in last mile delivery

Masorgo, Nicolò; Mir, Saif; Hofer, Adriana Rossiter - In: Journal of business logistics 44 (2023) 4, pp. 666-692

Persistent link: https://www.econbiz.de/10014434922

Gaining customer loyalty with tracking information quality in B2B logistics

Rai, Arun; Tang, Xinlin; Yin, Zhitao; Du, Steven - In: Journal of management information systems : JMIS 39 (2022) 2, pp. 307-335

Persistent link: https://www.econbiz.de/10013367713

1
2
3
4
5
6
7
8
9
10
Next
Last