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Consumer behaviour
Service quality
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Han, Heesup
64
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20
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Rather, Raouf Ahmad
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Keiningham, Timothy
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
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Center for Economic Research <Tilburg>
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1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
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1
Deutsche Bundespost / Postdienst
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1
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Svenska Handelshögskolan <Helsinki>
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1
World Advertising Research Center <Henley-on-Thames>
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Journal of retailing and consumer services
436
International journal of hospitality management
302
Journal of business research : JBR
281
The journal of services marketing
139
Journal of hospitality marketing & management
119
Journal of travel and tourism marketing
114
International journal of contemporary hospitality management
109
Psychology & marketing
91
The service industries journal
87
Tourism management : research, policies, practice
85
Cogent business & management
83
Services marketing quarterly
77
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
71
Asia Pacific journal of marketing and logistics
67
International journal of electronic marketing and retailing : IJEMR
58
Journal of service research : JSR
56
Journal of service management
53
Journal of Services Marketing
51
Journal of internet commerce
51
European journal of marketing : EJM
50
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
50
Journal of retailing
50
Journal of strategic marketing
49
Service business
49
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
49
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
47
Journal of consumer research : JCR ; an interdisciplinary bimonthly
46
International journal of retail & distribution management
45
The international journal of bank marketing : IJBM
42
Tourism management perspectives : TMP
42
International journal of business information systems : IJBIS
41
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
41
Journal of the Academy of Marketing Science
41
International journal of internet marketing and advertising : IJIMA
40
International journal of consumer studies
39
The international review of retail, distribution and consumer research
39
Marketing intelligence & planning
38
International journal of retail and distribution management
36
Journal of air transport management
36
Journal of hospitality and tourism insights
35
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ECONIS (ZBW)
8,963
Other ZBW resources
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1
The fluent online shopping experience
Mosteller, Jill
;
Donthu, Naveen
;
Eroglu, Sevgin
- In:
Journal of business research : JBR
67
(
2014
)
11
,
pp. 2486-2493
Persistent link: https://www.econbiz.de/10010402745
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2
STEP model approach for linking
website
usability dimensions and
website
success measures in B2C e-commerce setting
Sahi, Geetanjali
;
Madan, Sushila
- In:
International journal of business information systems : …
20
(
2015
)
2
,
pp. 219-237
Persistent link: https://www.econbiz.de/10011518881
Saved in:
3
The influences of system usability and user satisfaction on continued internet banking services usage intention : empirical evidence from Taiwan
Tsai, Huei-ting
;
Chien, Jui-lin
;
Tsai, Ming-tien
- In:
Electronic commerce research
14
(
2014
)
2
,
pp. 137-169
Persistent link: https://www.econbiz.de/10010404454
Saved in:
4
Do customer participation and cognitive ability influence satisfaction?
Jia, Jingdong
;
Wang, Jing
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 416-437
Persistent link: https://www.econbiz.de/10011579203
Saved in:
5
Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty
Hartono, Markus
;
Raharjo, Hendry
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 971-985
Persistent link: https://www.econbiz.de/10011440757
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6
Technology and brand selection : the mediating effect of
cognition
in Indian retail
Ojha, Satish Chandra
- In:
International journal of business excellence
17
(
2019
)
1
,
pp. 21-41
Persistent link: https://www.econbiz.de/10011985908
Saved in:
7
The influence of mall shopping environment and motives on shoppers' response : a conceptual model and empirical evidence
Akroush, Mamoun N.
;
Abu-ElSamen, Amjad A.
;
Jaradat, …
- In:
International journal of services and operations management
10
(
2011
)
2
,
pp. 168-198
Persistent link: https://www.econbiz.de/10009313090
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8
Self-service technology versus traditional service : examining cognitive factors In the purchase of the airline ticket
López-Bonilla, Jesús Manuel
;
López Bonilla, Luis Miguel
- In:
Journal of travel and tourism marketing
30
(
2013
)
5/6
,
pp. 497-508
Persistent link: https://www.econbiz.de/10010199555
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9
Dominance of affective over cognitive customer satisfaction in satisfaction-loyalty relationship in service encounters
Sinha, P. K.
;
Mishra, Hari Govind
;
Kaul, Surabhi
-
2014
Persistent link: https://www.econbiz.de/10010337509
Saved in:
10
Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery : an ethnocultural analysis
Gohary, Ali
;
Hamzelu, Bahman
;
Pourazizi, Lida
;
Hanzaee, …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 182-198
Persistent link: https://www.econbiz.de/10011528630
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