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Have pure-play internet banks caught up with traditional and hybrid banks over the past decade?
Zhang, Yu; Teague, Charles E.; Hucks, Randall; Robison, … - In: International journal of electronic finance : IJEF 10 (2020) 1/2, pp. 23-42
Persistent link: https://www.econbiz.de/10012509266
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Fresh produce e-commerce and online shoppers' purchase intention
Zhao, Kaiqi; Shi, Hongxu; Zhang, Yu Yvette; Sheng, Jiping - In: The Chinese economy : translations and studies 54 (2021) 6, pp. 415-429
Persistent link: https://www.econbiz.de/10012695098
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The effect of employees' politeness strategy and customer membership on customers' perception of co-recovery and online post-recovery satisfaction
Zhang, Yu; Yuan, Yafen; Su, Jiafu; Xiao, Yan - In: Journal of retailing and consumer services 63 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012665997
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How household consumption responds to credit card refunds
Xu, Yonghao; Meng, Juanjuan; Zhang, Yu; Koo, Jeffrey - In: Economics letters 198 (2021), pp. 1-3
Persistent link: https://www.econbiz.de/10012605786
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The influence of social media marketing on apparel brands' customers' satisfaction : the mediation of perceived value
Yang, Yongzhong; Khan, Zobi; Zhang, Yu - In: Asian Academy of Management journal : AAMJ 25 (2020) 2, pp. 167-188
Persistent link: https://www.econbiz.de/10012499493
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Improved social spider algorithm for partial disassembly line balancing problem considering the energy consumption involved in tool switching
Liang, Wei; Zhang, Zeqiang; Zhang, Yu; Xu, Peiyu; Yin, Tao - In: International journal of production research 61 (2023) 7, pp. 2250-2266
Persistent link: https://www.econbiz.de/10014230771
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AI-powered touch points in the customer journey : a systematic literature review and research agenda
He, Ai-Zhong; Zhang, Yu - In: Journal of research in interactive marketing : … 17 (2023) 4, pp. 620-639
Persistent link: https://www.econbiz.de/10014313666
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Controllability and consumers' preference for sad and happy esthetic stimuli when feeling sad
Zhang, Yu; Hui, Michael K.; Du, Jiangang - In: Psychology & marketing 40 (2023) 2, pp. 317-327
Persistent link: https://www.econbiz.de/10014290595
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Transformative value co-creation with older customers in e-services : exploring the influence of customer participation on appreciation of digital affordances and well-being
Zhang, Yu; Su, Jiafu; Guo, Honggui; Lee, Jeoung Yul; … - In: Journal of retailing and consumer services 67 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013364473
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Beyond weekdays : the impact of the weekend effect on eWOM of hedonic product
Du, Jiangang; Zhu, Liya; Ma, Yuanning; Zhang, Yu - In: Journal of retailing and consumer services 77 (2024), pp. 1-8
Persistent link: https://www.econbiz.de/10014462181