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Understanding regulatory focuses : the role of employees' regulatory focus in stress coping styles, and turnover intent to a five-star hotel
Jung, Hyo Sun; Yoon, Hye Hyun - In: International journal of contemporary hospitality management 27 (2015) 2, pp. 283-307
Persistent link: https://www.econbiz.de/10011300082
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Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi; Zhan, Jueying; Cheng, Bao; Scott, Noel - In: International journal of hospitality management 96 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
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How and when perceived CSR effects interpersonal helping and loyal boosterism : a moderated mediation model
Boǧan, Erhan; Dedeoğlu, Bekir Bora - In: International journal of hospitality management 102 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013185239
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Influence of empathy on hotel guests' emotional service experience
Umasuthan, Hamsanandini; Park, Oun-Joung; Ryu, Jong-Hyun - In: The journal of services marketing 31 (2017) 6, pp. 618-635
Persistent link: https://www.econbiz.de/10011801636
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Anger and fear : effects of negative emotions on hotel employees' information technology adoption
Zheng, Lili; Montargot, Nathalie - In: The international journal of productivity and … 71 (2022) 5, pp. 1708-1727
Persistent link: https://www.econbiz.de/10013365919
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Hotel attribute performance, eWOM motivations, and media choice
Yen, Chih-Lun Alan; Tang, Chun-Hung - In: International journal of hospitality management 46 (2015), pp. 79-88
Persistent link: https://www.econbiz.de/10011301994
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Emerging definitions of boutique and lifestyle hotels : a Delphi study
Jones, David L.; Day, Jonathon; Quadri-Felitti, Donna - In: Journal of travel and tourism marketing 30 (2013) 7/8, pp. 715-731
Persistent link: https://www.econbiz.de/10010246292
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Refreshing hotel satisfaction studies by reconfiguring customer review data
Zhou, Lingqiang; Ye, Shun; Pearce, Philip; Wu, Mao-ying - In: International journal of hospitality management 38 (2014), pp. 1-10
Persistent link: https://www.econbiz.de/10010364611
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Crafting and testing a central precept in service-dominant logic : hotel employees' brand-citizenship behavior and customers' brand trust
Xie, Li-shan; Peng, Jia-min; Huan, Tzung-cheng - In: International journal of hospitality management 42 (2014), pp. 1-8
Persistent link: https://www.econbiz.de/10010410828
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Customer aggression, emotional exhaustion, and hotel employee outcomes : a study in the United Arab Emirates
Karatepe, Osman M. - In: Journal of travel and tourism marketing 28 (2011) 3, pp. 279-295
Persistent link: https://www.econbiz.de/10009272080