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'We' want apology! Tailoring service recovery and self-construal to earn customer forgiveness

Eugene Cheng-xi Aw; Chuah, Stephanie Hui-wen; Fazli, S. … - In: International journal of services, economics and management 13 (2022) 3, pp. 225-242

Persistent link: https://www.econbiz.de/10013552572

A silver lining in the COVID-19 cloud : examining customers' value perceptions, willingness to use and pay more for robotic restaurants

Chuah, Stephanie Hui-wen; Eugene Cheng-xi Aw; Cheng, … - In: Journal of hospitality marketing & management 31 (2022) 1, pp. 49-76

Persistent link: https://www.econbiz.de/10012821047

Webrooming as the new retail experience : a smart-shopping perspective

Wu, ZiQiang; Eugene Cheng-xi Aw; Chuah, Stephanie Hui-wen - In: International journal of retail and distribution management 51 (2023) 6, pp. 736-754

Persistent link: https://www.econbiz.de/10014281101

Searching online and buying offline : understanding the role of channel-, consumer-, and product-related factors in determining webrooming intention

Eugene Cheng-xi Aw; Norazlyn Kamal Basha; Ng, Siew Imm; … - In: Journal of retailing and consumer services 58 (2021), pp. 1-12

Persistent link: https://www.econbiz.de/10012431638

Enhancing customer retention using customer relationship management approach in car loan bussiness

Simanjuntak, Megawati; Putri, Nadia E.; Yuliati, Lilik N.; … - In: Cogent business & management 7 (2020) 1, pp. 1-17

The objective of this study was to analyse the effects of customer-perceived value, corporate image, and service quality on customer satisfaction, as well as to analyse the direct effect of switching barriers on customer retention, and to analyse the direct and indirect effects of customer...

Persistent link: https://www.econbiz.de/10012625444

Indonesian and Malaysian consumer perspective toward COVID-19 vaccine products from China

Sri Hartono; Fazli, S. Mohamad; Gumilang, Dendi Anggi; … - In: International journal of productivity and quality … 41 (2024) 2, pp. 177-196

Persistent link: https://www.econbiz.de/10015065464

The role of information quality, trust and anxiety on intention to buy food supplements at the time of COVID-19 outbreak

Najib, Mukhamad; Fahma, Farah; Suhartanto, Dwi; Retno … - In: International journal of pharmaceutical and healthcare … 16 (2022) 3, pp. 429-447

Persistent link: https://www.econbiz.de/10013343604

You don't have to tip the human waiters anymore, but ... : unveiling factors that influence consumers' willingness to pay a price premium for robotic restaurants

Chuah, Stephanie Hui-Wen; Jitanugoon, Siriprapha; … - In: International journal of contemporary hospitality management 34 (2022) 10, pp. 3553-3587

Persistent link: https://www.econbiz.de/10013412922

"I follow what you post!" : the role of social media influencers' content characteristics in consumers' online brand-related activities (COBRAs)

Cheung, Man Lai; Leung, Wilson Ka-shing; Eugene Cheng-xi Aw - In: Journal of retailing and consumer services 66 (2022), pp. 1-14

Persistent link: https://www.econbiz.de/10013209711

Alexa, what's on my shopping list? : transforming customer experience with digital voice assistants

Eugene Cheng-xi Aw; Tan, Garry Wei-Han; Cham Tat Huei; … - In: Technological forecasting & social change : an … 180 (2022), pp. 1-13

Persistent link: https://www.econbiz.de/10013429231