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Consumer behaviour
SME
51,700
KMU
51,185
Relationship marketing
26,201
Beziehungsmarketing
25,527
Unternehmensnetzwerk
24,315
Business network
24,166
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21,628
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20,877
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10,986
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9,800
Customer satisfaction
9,417
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9,192
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8,512
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8,190
Unternehmenserfolg
6,569
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6,458
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5,790
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5,589
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5,217
Innovationsmanagement
5,032
Entrepreneurship approach
4,950
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4,889
Social network
4,825
Innovation management
4,819
Unternehmensgründung
4,678
Business start-up
4,436
Lieferantenmanagement
4,403
Supplier relationship management
4,397
Globalisierung
3,950
Globalization
3,907
Unternehmensfinanzierung
3,887
Corporate finance
3,838
Electronic Commerce
3,588
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3,550
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3,546
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Han, Heesup
59
Mattila, Anna S.
41
Hollebeek, Linda D.
34
Usman, Osly
29
Verhoef, Peter C.
27
Kumar, V.
24
Prentice, Catherine
24
Loureiro, Sandra Maria Correia
23
Klaus, Philipp
21
Ahn, Jiseon
20
Huber, Frank
20
Hyun, Sunghyup Sean
20
Rather, Raouf Ahmad
20
Grewal, Dhruv
19
Wong, IpKin Anthony
19
Bang, Nguyen
18
Bilgihan, Anil
18
Line, Nathaniel D.
18
McColl-Kennedy, Janet R.
18
So, Kevin Kam Fung
18
Balaji, M. S.
17
Gustafsson, Anders
17
Hanks, Lydia
17
Herrmann, Andreas
17
Bauer, Hans H.
16
Khan, Imran
16
Schramm-Klein, Hanna
16
Sreejesh, S.
16
Wangenheim, Florian von
16
Aksoy, Lerzan
15
Gil Saura, Irene
15
Lemon, Katherine N.
15
Mittal, Vikas
15
Quach, Sara
15
Schumann, Jan Hendrik
15
Swoboda, Bernhard
15
Vrontis, Demetris
15
Blut, Markus
14
Foscht, Thomas
14
Hwang, Jinsoo
14
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American Marketing Association
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Springer Fachmedien Wiesbaden
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3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
3
Friedrich-Schiller-Universität Jena
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Springer-Verlag GmbH
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
AMA Summer Academic Conference <2021, Online>
1
AMA Summer Academic Conference <2023, San Francisco, Calif.>
1
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
AMA Winter Academic Conference <2020, San Diego, Calif.>
1
AMA Winter Academic Conference <2024, Online>
1
AMA Winter Academic Conference <2024, Saint Pete Beach, Fla.>
1
Bertelsmann Stiftung
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
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Eric Cuvillier <Firma>
1
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1
Intergovernmental Maritime Consultative Organization
1
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1
Logos Verlag Berlin
1
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Journal of retailing and consumer services
560
Journal of business research : JBR
419
International journal of hospitality management
289
The journal of services marketing
165
International journal of contemporary hospitality management
118
Journal of hospitality marketing & management
113
Journal of travel and tourism marketing
108
The journal of product & brand management
100
Cogent business & management
99
The service industries journal
98
Journal of the Academy of Marketing Science
95
Psychology & marketing
90
Asia Pacific journal of marketing and logistics
87
The journal of brand management : an international journal
84
Journal of retailing
83
Services marketing quarterly
81
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
Journal of strategic marketing
75
Industrial marketing management : the international journal for industrial and high-tech firms
69
Journal of service research : JSR
68
Journal of service management
67
Tourism management : research, policies, practice
67
European journal of marketing : EJM
66
Marketing intelligence & planning
64
International journal of retail & distribution management
63
The international review of retail, distribution and consumer research
63
International journal of electronic marketing and retailing : IJEMR
59
Journal of marketing
57
Service business
57
International journal of retail and distribution management
55
The international journal of bank marketing : IJBM
53
International journal of internet marketing and advertising : IJIMA
52
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
51
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
50
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
49
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
48
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
48
Technological forecasting & social change : an international journal
46
Journal of internet commerce
44
SpringerLink / Bücher
43
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ECONIS (ZBW)
11,471
Other ZBW resources
86
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1
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
2
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
3
Effects of service quality and salesperson characteristics on consumer trust and relationship commitment : an empirical study on insurance buyers in India
Panda, Tapan K.
- In:
Vision : the journal of business perspective
17
(
2013
)
4
,
pp. 285-292
Persistent link: https://www.econbiz.de/10010357652
Saved in:
4
Kundenberatung im persönlichen Verkauf : ein problemlösungsorientierter Ansatz für den stationären Einzelhandel
Stiller, Michael
-
2006
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003335970
Saved in:
5
How salesperson perceptions of customers' pro-social behaviors help drive salesperson performance
Shannahan, Rachelle J.
;
Bush, Alan J.
;
Shannahan, Kirby …
- In:
Industrial marketing management : the international …
51
(
2015
),
pp. 100-114
Persistent link: https://www.econbiz.de/10011422779
Saved in:
6
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
7
Know your customer : how salesperson perceptions of customer relationship quality form and influence account profitability
Mullins, Ryan R.
;
Ahearne, Michael
;
Lam, Son K.
;
Hall, …
- In:
Journal of marketing
78
(
2014
)
6
,
pp. 38-58
Persistent link: https://www.econbiz.de/10010463459
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8
Examining the consequences of adaptive selling behavior by door-to-door
salespeople
in the Korean cosmetic industry
Amenuvor, Fortune Edem
;
Yi, Ho Taek
;
Boateng, Henry
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
4
,
pp. 800-816
Persistent link: https://www.econbiz.de/10013163381
Saved in:
9
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
10
Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
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