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Feeling empowered and doing good? : a psychological mechanism of empowerment, self-esteem, perceived trust, and OCBs
Ma, Emily; Zhang, Yun; Xu, Feng Zeng; Wang, Danni; Kim, … - In: Tourism management : research, policies, practice 87 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012648368
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Enhancing employee innovation through customer engagement : the role of customer interactivity, employee affect, and motivations
Xu, Feng Zeng; Wang, Ying - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 2, pp. 351-376
Persistent link: https://www.econbiz.de/10012201367
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Applying augmented reality (AR) technologies in theatrical performances in theme parks : a transcendent experience perspective
Hu, Runhong; Wang, Chaohui; Zhang, Tingting; Nguyen, Thixuan - In: Tourism management perspectives : TMP 40 (2021), pp. 1-17
Persistent link: https://www.econbiz.de/10013209330
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Service encounter value and online engagement behaviors
Zhang, Tingting; Zhang, Pei; Lu, Lu - In: International journal of hospitality management 85 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012241352
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Effects of hotel website photographs and length of textual descriptions on viewers' emotions and behavioral intentions
Bufquin, Diego; Park, Jeong-Yeol; Back, Robin M.; … - In: International journal of hospitality management 87 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012241894
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Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.; Zhang, Tingting; Ronzoni, Giulio - In: International journal of hospitality management 87 (2020), pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
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How does credibility matter? : proposing and validating a framework for the credibility of live streamers in the gaming industry
Soares, Raquel Reis; Liu, Juan; Zhang, Tingting; Lu, Can; … - In: Services marketing quarterly 45 (2024) 1, pp. 83-104
Persistent link: https://www.econbiz.de/10014513540
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The role of perceived risk and information security on customers' acceptance of service robots in the hotel industry
Pizam, Abraham; Ozturk, Ahmet Bulent; Hacikara, Ahmet; … - In: International journal of hospitality management 117 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10014457836
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Characteristics of bed and breakfast (B&B) and guest perceived value
Li, Bin; Hua, Nan; Zhang, Tingting - In: Tourism analysis : an interdisciplinary tourism & … 28 (2023) 2, pp. 255-268
Persistent link: https://www.econbiz.de/10014423435
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Unpacking AI for hospitality and tourism services : exploring the role of perceived enjoyment on future use intentions
Huang, Arthur; Ozturk, Ahmet Bulent; Zhang, Tingting; … - In: International journal of hospitality management 119 (2024), pp. 1-9
Persistent link: https://www.econbiz.de/10015069736