Narrow search
Showing 1 - 10 of 11,211
Cover Image
Antecedents of services consumer satisfaction mirroring individual differences
Isac, Florin Lucian - In: Journal of economics and business research 17 (2011) 1, pp. 160-165
Persistent link: https://www.econbiz.de/10009707312
Cover Image
Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin - 2022
Persistent link: https://www.econbiz.de/10013188011
Cover Image
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik; Yi, Youjae; Choi, Jin Nam - In: Journal of service research : JSR 17 (2014) 1, pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
Cover Image
Satisfaction, value and intention to return in hotels
Worsfold, Kate; Fisher, Ron; McPhail, Ruth; Francis, Mark; … - In: International journal of contemporary hospitality management 28 (2016) 11, pp. 2570-2588
Persistent link: https://www.econbiz.de/10011641600
Cover Image
The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent; Alrawadieh, Zaid; Tulucu, Fadime; … - In: International journal of hospitality management 110 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014310662
Cover Image
How do customers respond to increased service quality competition?
Buell, Ryan W.; Campbell, Dennis W.; Frei, Frances X. - In: Manufacturing & service operations management : M & SOM 18 (2016) 4, pp. 585-607
Persistent link: https://www.econbiz.de/10011595012
Cover Image
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang; Chen, Chih Ta; Cheng, Wan Jung - In: Total quality management & business excellence : an … 29 (2018) 4, pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Cover Image
Exploring the relationship between customer loyalty and financial performance of banks : customer open innovation perspective
Ur Rashid, Md. Harun; Nurunnabi, Mohammad; Mahfuzur Rahman - In: Journal of open innovation : technology, market, and … 6 (2020) 4/108, pp. 1-19
In the age of technology, continuous innovation is the ultimate motto of the financial sector to attract customers. Firms in the financial sector must be innovative in terms of service quality and operational performance to obtain customer loyalty and gain financial stability. A dearth of...
Persistent link: https://www.econbiz.de/10012297683
Cover Image
Drivers of customer satisfaction and loyalty in service industries
Erjavec, Hana Šuster; Dmitrovič, Tanja; Povalej … - In: Journal of business economics and management 17 (2016) 5, pp. 810-823
Persistent link: https://www.econbiz.de/10011625874