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Examining the negative relationship between length of stay at a hotel and customer satisfaction : evidence from online customer reviews

Kim, Jong Min; Han, Jeongsoo - In: International journal of contemporary hospitality management 35 (2023) 12, pp. 4099-4116

Persistent link: https://www.econbiz.de/10014430082

The influence of launching mobile channels on online customer reviews

Kim, Jong Min; Lee, Eunkyung; Mariani, Marcello M. - In: Journal of business research : JBR 137 (2021), pp. 366-378

Persistent link: https://www.econbiz.de/10012665722

The effects of culture on consumers' consumption and generation of online reviews

Kim, Jong Min; Jun, Mina; Kim, Chung Koo - In: Journal of interactive marketing : a quarterly … 43 (2018), pp. 134-150

Persistent link: https://www.econbiz.de/10011920075

Does language shape the mind? : linguistic fluency and perception of service quality

Kim, Jong Min; Park, Sungjun - In: The journal of services marketing 37 (2023) 1, pp. 53-64

Persistent link: https://www.econbiz.de/10013542893

The effect of mobile device usage on creating text reviews

Park, Keeyeon; Kim, Hye-jin; Kim, Jong Min - In: Asia Pacific journal of marketing and logistics 35 (2023) 4, pp. 1011-1029

Persistent link: https://www.econbiz.de/10014285931

Bringing culture into the picture : cross-cultural differences in online customer reviews

Kim, Jong Min; Lee, Eunkyung; Yoon, Yeosun - In: International marketing review 40 (2023) 3, pp. 528-546

Persistent link: https://www.econbiz.de/10014381219

Dark personalities and online reviews : a textual content analysis of review generation, consumption and distribution

Yousaf, Salman; Kim, Jong Min - In: Tourism management : research, policies, practice 98 (2023), pp. 1-12

Persistent link: https://www.econbiz.de/10014304482

The effect of perceived threat on online service reviews

Kim, Jong Min; Lee, Eunkyung - In: The journal of services marketing 37 (2023) 3, pp. 300-312

Persistent link: https://www.econbiz.de/10014228972

The impact of accessibility of mobile devices on the intention to post online reviews

Han, Jeongsoo; Jun, Mina - In: European journal of management and business economics : … 30 (2021) 3, pp. 386-398

Purpose - The purpose of this paper is to investigate how the characteristic of mobile devices, particularly high accessibility, influences a consumer's intention to post an online review depending on the valence of consumption experiences. Design/methodology/approach - This paper employs a...

Persistent link: https://www.econbiz.de/10012872356

The relationship between needs, motivations and information sharing behaviors on social media : focus on the self-connection and social connection

Kim, Miyea; Jun, Mina; Han, Jeongsoo - In: Asia Pacific journal of marketing and logistics 35 (2023) 1, pp. 1-16

Persistent link: https://www.econbiz.de/10013553025