//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Consumer behaviour"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The relationship between servi...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
Konsumentenverhalten
80,687
Bank
65,166
Service quality
21,688
Dienstleistungsqualität
20,937
Theorie
15,984
Theory
15,709
Customer satisfaction
15,488
Kundenzufriedenheit
13,904
Relationship marketing
12,821
Beziehungsmarketing
12,743
Deutschland
11,400
USA
11,145
United States
10,108
Germany
8,477
Brand management
7,797
Markenführung
7,750
Brand image
6,944
Markenimage
6,896
Online-Handel
6,013
Online retailing
5,997
Indien
5,790
India
5,672
Kreditgeschäft
5,614
Bank lending
5,422
Welt
5,291
World
5,238
Social Web
5,232
Social web
5,230
Bankenregulierung
4,885
Bank regulation
4,873
Online-Marketing
4,708
Internet marketing
4,700
EU-Staaten
4,632
EU countries
4,567
Einzelhandel
4,538
Finanzsektor
4,533
Financial sector
4,493
Retail trade
4,482
Electronic Commerce
4,376
more ...
less ...
Online availability
All
Undetermined
32,058
Free
18,283
Type of publication
All
Article
58,695
Book / Working Paper
24,341
Journal
126
Other
5
Type of publication (narrower categories)
All
Article in journal
50,587
Aufsatz in Zeitschrift
50,587
Graue Literatur
7,376
Non-commercial literature
7,376
Working Paper
5,925
Arbeitspapier
5,919
Aufsatz im Buch
4,958
Book section
4,958
research-article
2,380
Hochschulschrift
2,364
Thesis
1,720
Collection of articles of several authors
1,047
Sammelwerk
1,047
Aufsatzsammlung
628
Conference paper
542
Konferenzbeitrag
542
Bibliografie enthalten
337
Bibliography included
337
Collection of articles written by one author
296
Sammlung
296
Konferenzschrift
295
Case study
245
Fallstudie
245
Lehrbuch
227
Textbook
194
Reprint
182
Amtsdruckschrift
160
Government document
160
Conference proceedings
153
conceptual-paper
151
review-article
123
review
112
Statistik
71
Systematic review
69
Übersichtsarbeit
69
case-report
68
Statistics
62
Ratgeber
52
Handbook
51
Handbuch
51
more ...
less ...
Language
All
English
77,607
German
4,684
French
326
Undetermined
157
Polish
114
Spanish
80
Italian
73
Russian
32
Swedish
32
Danish
28
Norwegian
22
Dutch
21
Portuguese
19
Finnish
14
Hungarian
14
Slovak
10
Czech
6
Croatian
5
Lithuanian
4
Romanian
4
Bulgarian
3
Slovenian
3
Arabic
2
Multiple languages
2
Serbian
2
Chinese
2
Bosnian
1
Macedonian
1
Malay (macrolanguage)
1
Turkish
1
more ...
less ...
Author
All
Han, Heesup
122
Belk, Russell W.
111
Mattila, Anna S.
108
Phau, Ian
100
Grunert, Klaus G.
96
Lusk, Jayson L.
83
Huber, Frank
81
Gierl, Heribert
80
Herrmann, Andreas
80
Bauer, Hans H.
78
Khare, Arpita
78
Sheth, Jagdish N.
76
Usman, Osly
76
Foxall, Gordon R.
73
Wiedmann, Klaus-Peter
73
Grewal, Dhruv
72
Nayga, Rodolfo M.
71
Dwivedi, Yogesh Kumar
68
Loureiro, Sandra Maria Correia
68
Septianto, Felix
68
Bagozzi, Richard P.
67
Agarwal, Sumit
65
Laroche, Michel
64
Stavins, Joanna
63
Wansink, Brian
63
Bruwer, Johan
61
Paul, Justin
61
Jang, Soocheong
58
Janssen, Maarten C. W.
55
Ko, Eunju
55
Verhoef, Peter C.
55
Walsh, Gianfranco
55
Pelsmacker, Patrick de
54
Thøgersen, John
54
Chintagunta, Pradeep K.
53
Warlop, Luk
53
Kim, Jungkeun
52
Hollebeek, Linda D.
51
Krishna, Aradhna
51
Rajagopal
51
more ...
less ...
Institution
All
National Bureau of Economic Research
522
Springer Fachmedien Wiesbaden
86
OECD
46
American Marketing Association
34
International Energy Agency
30
IGI Global
28
Verlag Dr. Kovač
20
Books on Demand GmbH <Norderstedt>
19
Edward Elgar Publishing
19
Information Resources Management Association
19
Institut für Demoskopie Allensbach
18
Nordic Council of Ministers
16
Friedrich-Schiller-Universität Jena
15
INSEAD
14
Universität Mannheim
12
RWTH Aachen
11
Österreichisches Institut für Wirtschaftsforschung
11
Christian-Albrechts-Universität zu Kiel
10
Nomos Verlagsgesellschaft
10
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
10
Deutscher Dialogmarketing Verband
9
Europäische Kommission / Gemeinsame Forschungsstelle
9
Gesellschaft für Konsum-, Markt- und Absatzforschung
9
Axel-Springer-Verlag
8
Centro studi investimenti sociali
8
European University Institute / Department of Economics
8
Robert Schuman Centre for Advanced Studies
8
Center for Economic Research <Tilburg>
7
Erasmus Research Institute of Management
7
European Association of Agricultural Economists - EAAE
7
Institut for Marketing og Organisation, Aarhus Universitet
7
Organisation for Economic Co-operation and Development
7
Weltwirtschaftsforum
7
Center of Market Oriented Product and Production Management
6
Deutschland / Bundeswehr / Universität Hamburg
6
Europäische Kommission
6
Findomestic Banca <Florenz>
6
Helmut-Schmidt-Universität
6
Peter Lang GmbH
6
Schweiz / Bundesamt für Statistik
6
more ...
less ...
Published in...
All
Journal of business research : JBR
1,980
Journal of retailing and consumer services
1,930
International journal of hospitality management
787
International journal of consumer studies
761
Psychology & marketing
664
Journal of consumer research : JCR ; an interdisciplinary bimonthly
581
NBER working paper series
521
Working paper / National Bureau of Economic Research, Inc.
431
The journal of product & brand management
393
Asia Pacific journal of marketing and logistics
391
NBER Working Paper
380
European Journal of Marketing
365
Journal of Consumer Marketing
365
The journal of brand management : an international journal
355
European journal of marketing : EJM
348
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
343
Journal of marketing research : JMR
343
Management science : journal of the Institute for Operations Research and the Management Sciences
333
Journal of international consumer marketing
320
Journal of travel and tourism marketing
320
Journal of retailing
318
Tourism management : research, policies, practice
309
Journal of marketing management : MM
307
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
302
Journal of marketing communications
302
Cogent business & management
297
The international review of retail, distribution and consumer research
293
International journal of retail & distribution management
292
Journal of marketing
292
Marketing letters : a journal of research in marketing
292
Journal of the Academy of Marketing Science
284
The journal of consumer marketing
284
Journal of consumer behaviour : an international research review
283
Journal of fashion marketing and management
283
SpringerLink / Bücher
281
Marketing intelligence & planning
276
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
273
Technological forecasting & social change : an international journal
263
International Journal of Retail & Distribution Management
261
International journal of contemporary hospitality management
261
more ...
less ...
Source
All
ECONIS (ZBW)
80,044
Other ZBW resources
2,912
RePEc
150
BASE
38
EconStor
23
Showing
1
-
10
of
83,167
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Examining the factors effecting the young consumers' self-service internet banking satisfaction and loyalty
Yimam, Ousman Mohammed
;
Yazar, Evrim Erdoğan
- In:
Digital transformation and new approaches in trade, …
,
(pp. 257-283)
.
2022
Persistent link: https://www.econbiz.de/10013448702
Saved in:
2
Customer experience with self-service technologies in the banking sector : evidence from Nigeria
Ugwuanyi, Chidera Christian
;
Uduji, Joseph Ikechukwu
; …
- In:
International journal of business and systems research …
15
(
2021
)
4
,
pp. 405-425
Persistent link: https://www.econbiz.de/10012596125
Saved in:
3
Impact of service quality dimensions in internet banking on customer satisfaction
George, Ajimon
;
Kumar, G. S. Gireesh
- In:
Decision
41
(
2014
)
1
,
pp. 73-85
Persistent link: https://www.econbiz.de/10010367898
Saved in:
4
Validation of a scale for measuring problems in internet banking and their effect on customer satisfaction
George, Ajimon
;
Kumar, G. S. Gireesh
- In:
Vision : the journal of business perspective
19
(
2015
)
4
,
pp. 312-323
Persistent link: https://www.econbiz.de/10011488677
Saved in:
5
An analysis of the relationships between human, technological and physical factors in the retail banking sector
Mason, Michela C.
;
Massara, Francesco
;
Raggiotto, Francesco
- In:
Italian journal of marketing : ITJM
2022
(
2022
)
2
,
pp. 249-266
Persistent link: https://www.econbiz.de/10013277062
Saved in:
6
The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala Lumpur, Malaysi...
Li, Shimiao
- In:
International journal of services, economics and management
11
(
2020
)
1
,
pp. 48-70
Persistent link: https://www.econbiz.de/10012256814
Saved in:
7
The impact of service quality in postal services: the mediating role of self-service technology
Salmi Mohd Isa
;
Shaian Kiumarsi
- In:
International journal of services and operations management
33
(
2019
)
3
,
pp. 395-419
Persistent link: https://www.econbiz.de/10012145308
Saved in:
8
A perceived reliability-based customer satisfaction model in self-service technology
Barua, Zapan
;
Aimin, Wang
;
Hongyi, Xu
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 446-466
Persistent link: https://www.econbiz.de/10011880828
Saved in:
9
Analyzing customer satisfaction in self-service technology adopted in airports
Yau, Hon Keung
;
Tang, Ho Yi Horace
- In:
Journal of marketing analytics : JMA
6
(
2018
)
1
,
pp. 6-18
Persistent link: https://www.econbiz.de/10011888519
Saved in:
10
Effects of social interaction flow on experiential quality, service quality and satisfaction : moderating effects of self-service technologies to reduce employee interruptions
Wu, Xuanjin
;
Gursoy, Dogan
;
Zhang, Meng
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 571-591
Persistent link: https://www.econbiz.de/10012549286
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->