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Customer loyalty in the ADSL services market in Spain : background and moderating effects

Miranda, F. Javier; Rubio, Sergio; Chamorro, Antonio - In: Services marketing quarterly 35 (2014) 1, pp. 19-36

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Influence of psycho-demographic variables of customers on their expectations and satisfaction towards retail store image attributes

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Customer satisfaction as a mediator variable between service quality and customer loyalty for a bank in Indonesia

Bahri, Syamsul; Dalimunthe, Ritha Fatimah; Ginting, Paham; … - In: Expert journal of marketing 5 (2017) 2, pp. 44-52

This study aims to analyze the effect of service quality toward satisfaction and customer loyalty for PT. BNI (Persero …) Tbk, Aceh Province. The article also analyses customer satisfaction as a mediator variable between service quality and … that service quality has a significant and positive effect toward satisfaction and customer loyalty for PT. BNI (Persero …

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A risk worth taking : perceived risk as moderator of satisfaction, loyalty, and willingness-to-pay premium price

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Loyalty towards telco service providers : the fundamental role of consumer brand engagement

Say Keat Ooi; Yeap, Jasmine A. L.; Low, Zoann - In: European business review 34 (2022) 1, pp. 85-102

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Attitudes towards cause-related marketing : determinants of satisfaction and loyalty

Galan-Ladero, M. Mercedes; Galera-Casquet, Clementina; … - In: International review on public and non-profit marketing 10 (2013) 3, pp. 253-269

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Service quality versus service experience : an empirical examination of the consequential effects in B2B services

Roy, Subhadip; Sreejesh, S.; Bhatia, Sandhya - In: Industrial marketing management : the international … 82 (2019), pp. 52-69

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Customer complaining behaviour and its consequences in the credit card industry : an empirical investigation in the developing Indian economy

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Reflections on "assessing tourist behavioral intentions through perceived service quality and customer satisfaction"

Alén, Elisa - In: Journal of global scholars of marketing science : … 28 (2018) 4, pp. 358-362

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Wine tourist engagement with the winescape : scale development and validation

Thomas, Ben; Quintal, Vanessa Ann; Phau, Ian - In: Journal of hospitality & tourism research : JHTR ; the … 42 (2018) 5, pp. 793-828

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