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~subject:"Consumer behaviour"
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Consumer behaviour
Dienstleistungsqualität
16
Service quality
16
Konsumentenverhalten
15
Beziehungsmarketing
12
Relationship marketing
12
Arbeitsverhalten
11
Customer satisfaction
11
Kundenzufriedenheit
11
Work behaviour
11
Customer citizenship behavior
6
Dienstleistungssektor
5
Service industry
5
Arbeitskräfte
4
Workforce
4
Arbeitszufriedenheit
3
Customer integration
3
Customer service
3
Customer value
3
Dysfunctional customer behavior
3
Job satisfaction
3
Kundenintegration
3
Kundenservice
3
Organizational behaviour
3
Verhalten in Organisationen
3
Betriebsklima
2
Business ethics
2
Caring climate
2
Citizenship behaviours
2
Cognition
2
Creative customer behaviour
2
Creativity
2
Customer creative ability
2
Customer intrinsic motivation
2
Customer learning orientation
2
Customer service employees
2
Customer stress
2
Customer task complexity
2
Emotion
2
Emotional intelligence
2
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Article
15
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15
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English
15
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Gong, Taeshik
15
Yi, Youjae
6
Lee, Kangcheol
3
Chan, Kimmy Wa
2
Choi, Jin Nam
2
Wang, Chen-Ya
2
Ali, Faizan
1
Chu, Candace
1
Le, Linh Ha
1
Lee, Hyojin
1
Nanu, Luana
1
Nataraajan, Rajan
1
Park, Jungkun
1
Sharma, Piyush
1
Zhang, Ruixue
1
Zhou, Mingjian
1
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Journal of business research : JBR
2
Journal of retailing and consumer services
2
Journal of service research : JSR
2
Psychology & marketing
2
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of service theory and practice
1
Marketing intelligence & planning
1
Services marketing quarterly
1
The Cornell hospitality quarterly
1
The service industries journal
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ECONIS (ZBW)
15
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1
Effects of characteristics of in-store retail technology on customer citizenship behavior
Gong, Taeshik
;
Wang, Chen-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169678
Saved in:
2
Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry
Lee, Kangcheol
;
Gong, Taeshik
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 309-329
Persistent link: https://www.econbiz.de/10014418079
Saved in:
3
Dysfunctional customer behavior and commitment to service quality
Lee, Kangcheol
;
Gong, Taeshik
- In:
Marketing intelligence & planning
40
(
2022
)
8
,
pp. 1024-1037
Persistent link: https://www.econbiz.de/10013393638
Saved in:
4
The effects of customer justice perception and affect on customer citizenship behavior and customer dysfunctional behavior
Yi, Youjae
;
Gong, Taeshik
- In:
Industrial marketing management : the international …
37
(
2008
)
7
,
pp. 767-783
Persistent link: https://www.econbiz.de/10003781768
Saved in:
5
Customer participation and citizenship behavioral influences on employee performance, satisfaction, commitment, and turnover intention
Yi, Youjae
;
Nataraajan, Rajan
;
Gong, Taeshik
- In:
Journal of business research : JBR
64
(
2011
)
1
,
pp. 88-96
Persistent link: https://www.econbiz.de/10008806328
Saved in:
6
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
Saved in:
7
Effects of task complexity on creative customer behavior
Gong, Taeshik
;
Choi, Jin Nam
- In:
European journal of marketing : EJM
50
(
2016
)
5/6
,
pp. 1003-1023
Persistent link: https://www.econbiz.de/10011529748
Saved in:
8
The impact of other customers on customer citizenship behavior
Yi, Youjae
;
Gong, Taeshik
;
Lee, Hyojin
- In:
Psychology & marketing
30
(
2013
)
4
,
pp. 341-356
Persistent link: https://www.econbiz.de/10009737737
Saved in:
9
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
10
The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries
Gong, Taeshik
;
Yi, Youjae
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 427-442
Persistent link: https://www.econbiz.de/10011970145
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