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~subject:"Corporate Social Responsibility"
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Corporate Social Responsibility
Consumer behaviour
105
Konsumentenverhalten
98
Customer satisfaction
41
Service quality
40
Dienstleistungsqualität
39
Beziehungsmarketing
38
Relationship marketing
38
Kundenzufriedenheit
36
Corporate social responsibility
25
Beschwerdemanagement
23
Complaint management
23
Gastronomie
21
Hotel industry
21
Hotellerie
21
Restaurant industry
21
USA
21
United States
21
Emotion
16
Hospitality industry
15
Gastgewerbe
14
Preismanagement
14
Pricing strategy
14
Experiment
13
Customer service
10
Gender
10
Kundenservice
10
CSR
9
Advertising effects
8
Internet marketing
8
Loyalty program
8
Online-Marketing
8
Viral marketing
8
Virales Marketing
8
Werbewirkung
8
Geschlecht
7
Kundenbindungsprogramm
7
Power
7
Advertising
6
Consumer behavior
6
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21
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1
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1
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English
21
Author
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Mattila, Anna S.
21
Gao, Yixing
5
Andreu, Luisa
4
Hanks, Lydia
3
Kim, Ellen Eun Kyoo
2
Wu, Luorong
2
Ahn, Jin Sun
1
Aldás, Joaquin
1
Assaf, A. Georges
1
Atanga, Barbara Apaalabono
1
Bolton, Lisa E.
1
Casado-Díaz, Ana B.
1
Choi, Choongbeom
1
Font, Xavier
1
Josiassen, Alexander
1
Kang, Juhee
1
Kim, Min Chung
1
Kim, Yonghee
1
Lee, Seoki
1
Line, Nathaniel D.
1
Liu, Qing
1
Ribeiro, Manuel Alector
1
Shin, Joongwon
1
Stadlthanner, Katja Anna
1
Xue, Xunyue
1
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International journal of hospitality management
4
The journal of services marketing
3
Cornell hospitality quarterly : CQ
2
Journal of business research : JBR
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Breaking new ground in theory and practice
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of retailing
1
Journal of service management
1
Tourism economics : the business and finance of tourism and recreation
1
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ECONIS (ZBW)
21
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1
Corporate volunteering programs and conumer perceptions : a information processing perspective
Mattila, Anna S.
- In:
The journal of services marketing
27
(
2013
)
7
,
pp. 572-578
Persistent link: https://www.econbiz.de/10010231168
Saved in:
2
Effects of message appeal when communicating CSR initiatives
Andreu, Luisa
;
Mattila, Anna S.
;
Aldás, Joaquin
- In:
Breaking new ground in theory and practice
,
(pp. 263-277)
.
2011
Persistent link: https://www.econbiz.de/10009380718
Saved in:
3
Antecedents to participation in corporate social responsibility programs
Mattila, Anna S.
;
Hanks, Lydia
- In:
Journal of service management
23
(
2012
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10009666544
Saved in:
4
The impact of prevention versus promotion hope on CSR activities
Kim, Ellen Eun Kyoo
;
Kang, Juhee
;
Mattila, Anna S.
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 43-51
Persistent link: https://www.econbiz.de/10009406153
Saved in:
5
The impact of option popularity, social inclusion/exclusion, and self-affirmation on consumers’ propensity to choose green hotels
Gao, Yixing
;
Mattila, Anna S.
- In:
Journal of business ethics : JOBE
136
(
2016
)
3
,
pp. 575-585
Persistent link: https://www.econbiz.de/10011521808
Saved in:
6
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
7
Improving consumer satisfaction in green hotels : the roles of perceived warmth, perceived competence, and CSR motive
Gao, Yixing
;
Mattila, Anna S.
- In:
International journal of hospitality management
42
(
2014
),
pp. 20-31
Persistent link: https://www.econbiz.de/10010410812
Saved in:
8
The impact of company type and corporate social responsibility messaging on consumer perceptions
Mattila, Anna S.
;
Hanks, Lydia
;
Kim, Ellen Eun Kyoo
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
2
,
pp. 126-135
Persistent link: https://www.econbiz.de/10009563155
Saved in:
9
A meta-analysis of behavioral intentions for environment-friendly initiatives in hospitality research
Gao, Yixing
;
Mattila, Anna S.
;
Lee, Seoki
- In:
International journal of hospitality management
54
(
2016
),
pp. 107-115
Persistent link: https://www.econbiz.de/10011474057
Saved in:
10
Effects of message appeal and service type in CSR communication strategies
Andreu, Luisa
;
Casado-Díaz, Ana B.
;
Mattila, Anna S.
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1488-1495
Persistent link: https://www.econbiz.de/10011297912
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