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Customer participation and citizenship behavior effects on turnover intention
Revilla Camacho, Maria Angeles; Vega Vázquez, Manuela; … - In: Journal of business research : JBR 68 (2015) 7, pp. 1607-1611
Persistent link: https://www.econbiz.de/10011298891
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Motivations leading to customer citizenship behavior in services : scale development and validation
Choi, Laee; Lotz, Sherry - In: The journal of consumer marketing 33 (2016) 7, pp. 539-551
Persistent link: https://www.econbiz.de/10011642294
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The expected retail customer : value co-creator, co-producer or disturbance?
Fellesson, Markus; Salomonson, Nicklas - In: Journal of retailing and consumer services 30 (2016), pp. 204-211
Persistent link: https://www.econbiz.de/10011473201
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Insights into consumer resource integration and value co-creation process
Iyanna, Shilpa - In: The journal of applied business research 32 (2016) 3, pp. 717-727
Persistent link: https://www.econbiz.de/10011500822
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Customers' participation in product development through crowdsourcing : issues and implications
Djelassi, Souad; Decoopman, Isabelle - In: Industrial marketing management : the international … 42 (2013) 5, pp. 683-692
Persistent link: https://www.econbiz.de/10010211445
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The impact of value co-creation on hotel brand equity and customer satisfaction
González-Mansilla, Óscar; Berenguer Contrí, Gloria; … - In: Tourism management : research, policies, practice 75 (2019), pp. 51-65
Persistent link: https://www.econbiz.de/10012063560
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The role of service encounter interaction behavior in activating customer participation and co-creating value in the health care service
Le Nguyen Hau; Pham Ngoc Tram Anh; Pham Ngoc Thuy; Tran … - In: Journal of economic development 23 (2016) 2, pp. 100-119
Persistent link: https://www.econbiz.de/10011647701
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An empirical examination of customer experience co-creation model in banking self service technologies
Agrawal, Amit Kumar; Nagendra, Asha; Divekar, Rajiv; … - In: International journal of business information systems : … 29 (2018) 2, pp. 268-280
Persistent link: https://www.econbiz.de/10011980273
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Enhancing brand relationship performance through customer participation and value creation in social media brand communities
Carlson, Jamie; Wyllie, Jessica; Rahman, Mohammad M.; … - In: Journal of retailing and consumer services 50 (2019), pp. 333-341
Persistent link: https://www.econbiz.de/10012114174
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Together we tango : value facilitation and customer participation in Airbnb
Jiang, Yangyang; Balaji, M. S.; Jha, Subhash - In: International journal of hospitality management 82 (2019), pp. 169-180
Persistent link: https://www.econbiz.de/10012121670