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Customer integration
Relationship marketing
26,360
Beziehungsmarketing
25,685
Dienstleistungssektor
12,463
Service industry
11,457
Consumer behaviour
9,603
Konsumentenverhalten
9,557
Customer satisfaction
6,181
Kundenzufriedenheit
6,086
Service quality
5,220
Dienstleistungsqualität
5,155
Deutschland
3,803
Germany
3,564
Customer service
3,468
Theorie
3,148
Theory
3,131
Kundenservice
3,075
Brand management
2,654
Markenführung
2,651
Lieferantenmanagement
2,360
Supplier relationship management
2,359
Innovation
2,161
Social Web
2,105
Social web
2,104
Marketingmanagement
2,001
Marketing management
1,979
Brand image
1,934
Markenimage
1,931
Electronic Commerce
1,903
USA
1,837
E-commerce
1,833
United States
1,752
Online-Marketing
1,627
Internet marketing
1,608
Kundenintegration
1,600
Einzelhandel
1,543
Dienstleistung
1,528
Kundenwert
1,528
Retail trade
1,528
Customer value
1,499
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Undetermined
928
Free
166
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1,396
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202
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1,231
Aufsatz in Zeitschrift
1,231
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168
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49
Collection of articles of several authors
34
Sammelwerk
34
Thesis
33
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26
Graue Literatur
24
Non-commercial literature
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Case study
14
Fallstudie
14
Arbeitspapier
11
Working Paper
11
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7
Konferenzbeitrag
7
Konferenzschrift
6
Guidebook
5
Ratgeber
5
Collection of articles written by one author
3
Conference proceedings
3
Handbook
3
Handbuch
3
Sammlung
3
Accompanied by computer file
1
Bibliografie enthalten
1
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1
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1
Elektronischer Datenträger als Beilage
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1,462
German
140
Polish
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Hollebeek, Linda D.
28
Brodie, Roderick J.
13
Büttgen, Marion
12
Conduit, Jodie
12
Reichwald, Ralf
11
Piller, Frank T.
10
Kumar, V.
9
Bruhn, Manfred
8
Edvardsson, Bo
8
Jaakkola, Elina
8
Rather, Raouf Ahmad
8
Hajli, Nick
7
Malthouse, Edward C.
7
Morgan, Todd
7
Rahman, Zillur
7
Witell, Lars
7
Busser, James A.
6
Carrubbo, Luca
6
Harrigan, Paul
6
Islam, Jamid Ul
6
Johnson, Lester W.
6
Khan, Imran
6
Le Nguyen Hau
6
Plewa, Carolin
6
Schaarschmidt, Mario
6
Shulga, Lenna V.
6
Alexander, Matthew
5
Behnam, Mohsen
5
Carbonell, Pilar
5
Carlson, Jamie
5
Clark, Moira K.
5
Cossío-Silva, Francisco-José
5
Gligor, David
5
Ihl, Christoph
5
Itani, Omar S.
5
Kaufmann, Hans Rüdiger
5
Leckie, Civilai
5
Loureiro, Sandra Maria Correia
5
Polese, Francesco
5
Prentice, Catherine
5
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Springer Fachmedien Wiesbaden
4
Dr. Rainer Hampp <Firma>
1
Fachhochschule Salzburg / Studiengang Betriebswirtschaft
1
Freie Universität Berlin
1
Förderverein des Centers for Digital Technology and Management e.V.
1
International Conference on Advances in National Brand and Private Label Marketing <11., 2024, Oxford>
1
International Conference on Services Management <North Cyprus)>
1
Panepistēmio Kypru / Department of Economics
1
Salzburg Research Forschungsgesellschaft
1
Swisscom
1
Technische Universität Dortmund / Juniorprofessur für Dienstleistungsmanagement
1
Universität Stuttgart
1
Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
1
Workshop Dienstleistungsmarketing <19., 2016, Stuttgart-Hohenheim>
1
ayway media GmbH
1
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Published in...
All
Journal of business research : JBR
89
Journal of retailing and consumer services
58
Industrial marketing management : the international journal for industrial and high-tech firms
37
The journal of services marketing
36
Journal of service management
32
The journal of business & industrial marketing
25
The service industries journal
24
International journal of hospitality management
23
Journal of strategic marketing
23
SpringerLink / Bücher
19
Journal of service research : JSR
17
Service business
16
Journal of marketing management : MM
15
Journal of the Academy of Marketing Science
15
Customer engagement : contemporary issues and challenges
14
Marketing intelligence & planning
14
The journal of product & brand management
14
Journal of service research
13
Services marketing quarterly
12
European journal of marketing
11
Handbook of research on customer engagement
11
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
11
Journal of service theory and practice : JSTP
11
Tourism management : research, policies, practice
11
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
10
International journal of contemporary hospitality management
9
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
9
Journal of hospitality marketing & management
8
Journal of internet commerce
8
Journal of marketing
8
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
The journal of brand management : an international journal
8
Business horizons
7
International journal of quality and service sciences
7
Journal of service theory and practice
7
Kundenintegration : Forum Dienstleistungsmanagement
7
Management decision : MD
7
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ECONIS (ZBW)
1,598
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1
Designing the soft side of customer service
Dasu, Sriram
;
Chase, Richard B.
- In:
MIT sloan management review
52
(
2010/11
)
1
,
pp. 33-39
Persistent link: https://www.econbiz.de/10008859295
Saved in:
2
Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru
;
Vargo, Stephen L.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
Saved in:
3
Role of service characteristics in determining the degree of customer involvement : a typology
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 3-18
Persistent link: https://www.econbiz.de/10011283344
Saved in:
4
The dark side of customer co-creation : exploring the consequences of failed co-created services
Heidenreich, Sven
;
Wittkowski, Kristina
;
Handrich, Matthias
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
3
,
pp. 279-296
Persistent link: https://www.econbiz.de/10011287133
Saved in:
5
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
6
Retrospective : a cross-sectional test of the effect and conceptualization of service value revisited
Cronin, J. J.
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 261-265
Persistent link: https://www.econbiz.de/10011524364
Saved in:
7
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
8
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
9
Customer participation variation and its impact on customer service performance : underlying process and boundary conditions
Mengüç, Bülent
;
Auh, Seigyoung
;
Wang, Fatima
- In:
Journal of service research
23
(
2020
)
3
,
pp. 299-320
Persistent link: https://www.econbiz.de/10012265762
Saved in:
10
Exploring front-line employee contributions to service innovation
Karlsson, Jenny
;
Skålén, Per
- In:
European journal of marketing : EJM
49
(
2015
)
9/10
,
pp. 1346-1365
Persistent link: https://www.econbiz.de/10011409338
Saved in:
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