//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer loyalty"
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Reasons why dissatisfied custo...
Similar by subject
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Customer loyalty
Dienstleistungsqualität
Relationship marketing
1,130
Beziehungsmarketing
1,063
Customer satisfaction
967
Kundenbindung
950
Customer retention
930
Consumer behaviour
925
Konsumentenverhalten
824
Kundenzufriedenheit
741
Service quality
527
customer loyalty
500
customer satisfaction
187
Brand management
143
Markenführung
137
Retail trade
114
Einzelhandel
108
Confidence
106
Customer Loyalty
106
Vertrauen
106
Brand image
104
Markenimage
97
Corporate social responsibility
91
service quality
91
Social Web
90
Social web
90
Customer service
89
Electronic Commerce
88
Germany
84
Online retailing
84
Online-Handel
83
Bank
82
Deutschland
80
E-commerce
80
Trust
80
Marketing
78
Kundenservice
76
Brand loyalty
75
Online-Marketing
75
Corporate Social Responsibility
74
more ...
less ...
Online availability
All
Undetermined
969
Free
175
Type of publication
All
Article
1,265
Book / Working Paper
110
Other
1
Type of publication (narrower categories)
All
Article in journal
625
Aufsatz in Zeitschrift
625
research-article
437
case-report
28
review
28
review-article
26
Thesis
19
viewpoint
16
conceptual-paper
15
Aufsatz im Buch
14
Book section
14
Article
11
Conference paper
11
Graue Literatur
11
Konferenzbeitrag
11
Non-commercial literature
11
Hochschulschrift
9
non-article
7
Arbeitspapier
6
Working Paper
6
technical-paper
4
Bibliographie
1
Case study
1
Conference Paper
1
Conference proceedings
1
Fallstudie
1
Konferenzschrift
1
Reprint
1
back-matter
1
more ...
less ...
Language
All
English
1,272
German
49
Undetermined
46
Lithuanian
8
Spanish
1
Author
All
Prentice, Catherine
11
Rennhak, Carsten
10
Ferguson, Rick
9
Izogo, Ernest Emeka
8
Kandampully, Jay
8
Hlavinka, Kelly
7
Mattila, Anna S.
7
Frank, Björn
6
Baumann, Chris
5
Lee, Richard
5
Mittal, Divya
5
Pilelienė, Lina
5
Rowley, Jennifer
5
Agrawal, Shiv Ratan
4
Aksoy, Lerzan
4
Auruškevičienė, Viltė
4
Babakus, Emin
4
Bakanauskas, Arvydas
4
Bell, Chip R.
4
Bilgihan, Anil
4
Burton, Suzan
4
Enkawa, Takao
4
Hapsari, Raditha
4
Jarvis, Wade
4
Murphy, Jamie
4
Ottar Olsen, Svein
4
Ouschan, Robyn
4
Ramanathan, Ramakrishnan
4
Ramaseshan, B.
4
Roberts-Lombard, Mornay
4
Rundle‐Thiele, Sharyn
4
Sivapalan, Achchuthan
4
Smith, Malcolm
4
Wong, Amy
4
Worthington, Steve
4
Abratt, Russell
3
Anabila, Peter
3
Athanasopoulou, Pinelopi
3
Aydin, Serkan
3
Bakay, Zoltán
3
more ...
less ...
Institution
All
Munich Business School
10
Siauliai University
3
Vytautas Magnus University
3
Institut für Wirtschaftsinformatik <Bern>
2
Institut für Wirtschaftsinformatik <Siegen>
2
Universität <Augsburg> / Lehrstuhl für BWL, Wirtschaftsinformatik,Informations- & Finanzmanagement
2
C.E.P.R. Discussion Papers
1
Center for Service Excellence
1
Center for Urban & Real Estate Management <Zürich>
1
European Business School <Oestrich-Winkel>
1
Faculteit Economie en Bedrijfskunde, Universiteit Gent
1
INTARGIA Managementberatung GmbH
1
ISM University of Management and Economics
1
Institut für Betriebsforschung <Hannover> / Abteilung Markt und Konsum
1
Institut für Versicherungswirtschaft <Wien>
1
International Association for the Study of Insurance Economics
1
Logos Verlag Berlin
1
Nomos Verlagsgesellschaft
1
Technische Universität <Freiberg>
1
Technische Universität <München> / Lehrstuhl für Dienstleistungs- und Technologiemarketing
1
University of Stellenbosch. Faculty of Arts and Social Sciences. Dept. of Information Science.
1
Universität <Augsburg> / KernkompetenzzentrumFinanz- & Informationsmanagement
1
Universität <Augsburg> / Lehrstuhl für Betriebswirtschaftslehr
1
Universität <Augsburg> / Lehrstuhl für Betriebswirtschaftslehre Schwerpunkt Unternehmensführung und Organisation
1
Universität <Augsburg> / Lehrstuhl für Betriebswirtschaftslehre,Wirtschaftsinformatik & Financial Engineering
1
Universität <Tübingen> / Abteilung Betriebswirtschaftslehre, insbesondere Wirtschaftsinformatik
1
Université Paris-Dauphine (Paris IX)
1
Vend Consulting GmbH
1
more ...
less ...
Published in...
All
Journal of Services Marketing
75
International Journal of Bank Marketing
54
Journal of Consumer Marketing
53
Journal of retailing and consumer services
43
European Journal of Marketing
40
International Journal of Retail & Distribution Management
34
Journal of Product & Brand Management
25
International Journal of Contemporary Hospitality Management
24
Marketing Intelligence & Planning
24
Strategic Direction
22
Journal of business research : JBR
20
Journal of Service Management
13
Journal of hospitality marketing & management
13
Strategy & Leadership
13
International journal of contemporary hospitality management
12
International journal of hospitality management
11
The TQM journal : the international review of organizational improvement
11
The international journal of bank marketing : IJBM
11
The service industries journal
11
Asia Pacific Journal of Marketing and Logistics
10
Journal of Business & Industrial Marketing
10
Munich Business School - Publications
10
Asia Pacific journal of marketing and logistics
9
International Journal of Quality & Reliability Management
9
Journal of the Academy of Marketing Science
9
Management Decision
9
Munich Business School Working Paper
9
The TQM Journal
9
Cogent business & management
8
International journal of services and operations management : IJSOM
8
Service business
8
Services marketing quarterly
8
The TQM Magazine
8
The journal of services marketing
8
International journal of quality & reliability management
7
Journal of financial services marketing
7
Management Research Review
7
The journal of business & industrial marketing
7
Australasian marketing journal
6
Industrial Management & Data Systems
6
more ...
less ...
Source
All
ECONIS (ZBW)
671
Other ZBW resources
562
USB Cologne (business full texts)
42
RePEc
39
BASE
29
USB Cologne (EcoSocSci)
21
EconStor
12
more ...
less ...
Showing
1
-
10
of
1,376
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The effects of customer
dissatisfaction
on switching behavior in the service sector
Cho, Yoon C.
;
Song, Juyeon
- In:
Journal of business & economics research
10
(
2012
)
10
,
pp. 579-591
Persistent link: https://www.econbiz.de/10009659212
Saved in:
2
Exploring relationship among customer
dissatisfaction
, complaints, and loyalty in the virtualized environment : roles of advanced services
Cho, Yoon C.
- In:
International business and economics research journal
12
(
2013
)
11
,
pp. 1343-1360
Persistent link: https://www.econbiz.de/10010233767
Saved in:
3
Effect of restaurant patrons' regret and disappointment on
dissatisfaction
and behavioral intention
Jang, Yoon Jung
;
Cho, Sun-bai
;
Kim, Woo Gon
- In:
Journal of travel and tourism marketing
30
(
2013
)
5/6
,
pp. 431-444
Persistent link: https://www.econbiz.de/10010199572
Saved in:
4
Mitigating the negative effects of service failure through customer identification
Song, Jiaqi
;
Huang, Jiexian
;
Jiang, Yuwei
- In:
Psychology & marketing
39
(
2022
)
4
,
pp. 715-725
Persistent link: https://www.econbiz.de/10013165429
Saved in:
5
Beyond anger : a neutralization perspective of customer revenge
Yang, Chaofan
;
Sun, Yongqiang
;
Shen, Xiao-Liang
- In:
Journal of business research : JBR
146
(
2022
),
pp. 363-374
Persistent link: https://www.econbiz.de/10013271411
Saved in:
6
Managing customers' undesirable responses towards hospitality service brands during service failure : the moderating role of other customer perception
Sarkar, Abhigyan
;
Sarkar, Juhi Gahlot
;
Sreejesh, S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495095
Saved in:
7
Understanding the influence of airport servicescape on traveler
dissatisfaction
and misbehavior
Taheri, Babak
;
Olya, Hossein
;
Ali, Faizan
;
Gannon, …
- In:
Journal of travel research : a quarterly publication of …
59
(
2020
)
6
,
pp. 1008-1028
Persistent link: https://www.econbiz.de/10012231771
Saved in:
8
Factors influencing customers' satisfaction and
dissatisfaction
with hotels : a text-mining approach
Kuhzady, Salar
;
Ghasemi, Vahid
- In:
Tourism analysis : an interdisciplinary tourism & …
24
(
2019
)
1
,
pp. 69-79
Persistent link: https://www.econbiz.de/10012005731
Saved in:
9
Customer
dissatisfaction
and unfavorable word of mouth
Boadi, Portia Opoku
;
Li, Guoxin
;
Sai, Andrew Adjah
; …
- In:
Human systems management : HSM
37
(
2018
)
4
,
pp. 445-451
Persistent link: https://www.econbiz.de/10011965204
Saved in:
10
Right about student rights?
Chan, Auston
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 307-312
Persistent link: https://www.econbiz.de/10011973062
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->