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~subject:"Customer loyalty"
~subject:"Service quality"
~subject:"customer satisfaction"
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Customer loyalty
Service quality
customer satisfaction
Relationship marketing
1,130
Beziehungsmarketing
1,063
Customer satisfaction
967
Kundenbindung
950
Customer retention
930
Consumer behaviour
925
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824
Kundenzufriedenheit
741
customer loyalty
500
Dienstleistungsqualität
484
Brand management
143
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114
Einzelhandel
108
Confidence
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Customer Loyalty
106
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106
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service quality
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83
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80
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80
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Prentice, Catherine
11
Rennhak, Carsten
10
Ferguson, Rick
9
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8
Kandampully, Jay
8
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7
Mattila, Anna S.
7
Frank, Björn
6
Aksoy, Lerzan
5
Baumann, Chris
5
Bilgihan, Anil
5
Lee, Richard
5
Makanyeza, Charles
5
Mittal, Divya
5
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5
Rowley, Jennifer
5
Agrawal, Shiv Ratan
4
Auruškevičienė, Viltė
4
Babakus, Emin
4
Bakanauskas, Arvydas
4
Bell, Chip R.
4
Burton, Suzan
4
Enkawa, Takao
4
Han, Heesup
4
Hapsari, Raditha
4
Jarvis, Wade
4
Körnert, Jan
4
Murphy, Jamie
4
Ottar Olsen, Svein
4
Ouschan, Robyn
4
Ramanathan, Ramakrishnan
4
Ramaseshan, B.
4
Roberts-Lombard, Mornay
4
Rundle‐Thiele, Sharyn
4
Sivapalan, Achchuthan
4
Smith, Malcolm
4
Wolf, Cornelia
4
Wong, Amy
4
Worthington, Steve
4
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3
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Munich Business School
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2
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Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
1
INTARGIA Managementberatung GmbH
1
ISM University of Management and Economics
1
Institut für Agrarökonomie, Georg-August-Universität Göttingen
1
Institut für Betriebsforschung <Hannover> / Abteilung Markt und Konsum
1
Institut für Versicherungswirtschaft <Wien>
1
International Association for the Study of Insurance Economics
1
Logos Verlag Berlin
1
Majandusteaduskond, Tallinna Tehnikaülikool
1
Nomos Verlagsgesellschaft
1
Technische Universität <Freiberg>
1
Technische Universität <München> / Lehrstuhl für Dienstleistungs- und Technologiemarketing
1
Universidad del CEMA
1
University of Stellenbosch. Faculty of Arts and Social Sciences. Dept. of Information Science.
1
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1
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1
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1
Universität <Augsburg> / Lehrstuhl für Betriebswirtschaftslehre,Wirtschaftsinformatik & Financial Engineering
1
Universität <Tübingen> / Abteilung Betriebswirtschaftslehre, insbesondere Wirtschaftsinformatik
1
Université Paris-Dauphine (Paris IX)
1
Vend Consulting GmbH
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Published in...
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Journal of Services Marketing
75
International Journal of Bank Marketing
54
Journal of Consumer Marketing
53
Journal of retailing and consumer services
43
European Journal of Marketing
40
International Journal of Retail & Distribution Management
34
Journal of Product & Brand Management
25
International Journal of Contemporary Hospitality Management
24
Marketing Intelligence & Planning
24
Strategic Direction
22
Journal of business research : JBR
20
Journal of hospitality marketing & management
15
Journal of Service Management
13
Strategy & Leadership
13
International journal of contemporary hospitality management
12
The service industries journal
12
International journal of hospitality management
11
The TQM journal : the international review of organizational improvement
11
The international journal of bank marketing : IJBM
11
Asia Pacific Journal of Marketing and Logistics
10
Journal of Business & Industrial Marketing
10
Munich Business School - Publications
10
Asia Pacific journal of marketing and logistics
9
Cogent business & management
9
International Journal of Quality & Reliability Management
9
Journal of the Academy of Marketing Science
9
Management Decision
9
Munich Business School Working Paper
9
Services marketing quarterly
9
The TQM Journal
9
International journal of services and operations management : IJSOM
8
Service business
8
The TQM Magazine
8
The journal of services marketing
8
International journal of quality & reliability management
7
Journal of financial services marketing
7
Management Research Review
7
The journal of business & industrial marketing
7
Australasian marketing journal
6
Cogent Business & Management
6
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Source
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ECONIS (ZBW)
715
Other ZBW resources
562
RePEc
64
USB Cologne (business full texts)
42
BASE
33
EconStor
26
USB Cologne (EcoSocSci)
21
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date (oldest first)
1
The effects of customer
dissatisfaction
on switching behavior in the service sector
Cho, Yoon C.
;
Song, Juyeon
- In:
Journal of business & economics research
10
(
2012
)
10
,
pp. 579-591
Persistent link: https://www.econbiz.de/10009659212
Saved in:
2
Exploring relationship among customer
dissatisfaction
, complaints, and loyalty in the virtualized environment : roles of advanced services
Cho, Yoon C.
- In:
International business and economics research journal
12
(
2013
)
11
,
pp. 1343-1360
Persistent link: https://www.econbiz.de/10010233767
Saved in:
3
Effect of restaurant patrons' regret and disappointment on
dissatisfaction
and behavioral intention
Jang, Yoon Jung
;
Cho, Sun-bai
;
Kim, Woo Gon
- In:
Journal of travel and tourism marketing
30
(
2013
)
5/6
,
pp. 431-444
Persistent link: https://www.econbiz.de/10010199572
Saved in:
4
Understanding satisfied and dissatisfied hotel customers : text mining of online hotel reviews
Berezina, Katerina
;
Bilgihan, Anil
;
Cobanoglu, Cihan
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 1-24
Persistent link: https://www.econbiz.de/10011453950
Saved in:
5
Why do consumers stay when things are bad and leave when things are good?
Leisen Pollack, Birgit
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
3
,
pp. 191-206
Persistent link: https://www.econbiz.de/10010490480
Saved in:
6
Mitigating the negative effects of service failure through customer identification
Song, Jiaqi
;
Huang, Jiexian
;
Jiang, Yuwei
- In:
Psychology & marketing
39
(
2022
)
4
,
pp. 715-725
Persistent link: https://www.econbiz.de/10013165429
Saved in:
7
Beyond anger : a neutralization perspective of customer revenge
Yang, Chaofan
;
Sun, Yongqiang
;
Shen, Xiao-Liang
- In:
Journal of business research : JBR
146
(
2022
),
pp. 363-374
Persistent link: https://www.econbiz.de/10013271411
Saved in:
8
Managing customers' undesirable responses towards hospitality service brands during service failure : the moderating role of other customer perception
Sarkar, Abhigyan
;
Sarkar, Juhi Gahlot
;
Sreejesh, S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495095
Saved in:
9
Understanding the influence of airport servicescape on traveler
dissatisfaction
and misbehavior
Taheri, Babak
;
Olya, Hossein
;
Ali, Faizan
;
Gannon, …
- In:
Journal of travel research : a quarterly publication of …
59
(
2020
)
6
,
pp. 1008-1028
Persistent link: https://www.econbiz.de/10012231771
Saved in:
10
Factors influencing customers' satisfaction and
dissatisfaction
with hotels : a text-mining approach
Kuhzady, Salar
;
Ghasemi, Vahid
- In:
Tourism analysis : an interdisciplinary tourism & …
24
(
2019
)
1
,
pp. 69-79
Persistent link: https://www.econbiz.de/10012005731
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