//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
~subject:"Retail trade"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Factors affecting the effectiv...
Similar by subject
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Retail trade
Consumer behaviour
83,598
Konsumentenverhalten
81,148
Theorie
9,400
Theory
9,223
Relationship marketing
9,119
Beziehungsmarketing
9,088
Brand management
7,600
Markenführung
7,560
Brand image
6,753
Markenimage
6,712
Online-Handel
5,645
Online retailing
5,634
Kundenzufriedenheit
5,583
Social Web
4,834
Social web
4,832
USA
4,786
Online-Marketing
4,555
Internet marketing
4,544
United States
4,539
Service quality
4,448
Dienstleistungsqualität
4,403
Brand
4,344
Markenartikel
4,334
Einzelhandel
4,164
Meta-analysis
4,059
Deutschland
4,004
Meta-Analyse
3,726
Germany
3,715
Werbewirkung
3,683
Advertising effects
3,642
Electronic Commerce
3,633
Verbraucherverhalten
3,589
Experiment
3,535
E-commerce
3,527
Emotion
3,292
Advertising
3,070
Werbung
2,988
Privater Konsum
2,924
more ...
less ...
Online availability
All
Undetermined
4,848
Free
1,592
Type of publication
All
Article
7,854
Book / Working Paper
1,504
Journal
12
Type of publication (narrower categories)
All
Article in journal
7,347
Aufsatz in Zeitschrift
7,347
Aufsatz im Buch
306
Book section
306
Graue Literatur
250
Non-commercial literature
250
Hochschulschrift
169
Arbeitspapier
164
Working Paper
164
research-article
164
Thesis
122
Conference paper
88
Konferenzbeitrag
88
Collection of articles of several authors
54
Sammelwerk
54
Aufsatzsammlung
38
Konferenzschrift
23
Bibliografie enthalten
19
Bibliography included
19
Collection of articles written by one author
16
Sammlung
16
Case study
15
Fallstudie
15
conceptual-paper
13
Conference proceedings
9
Market information
7
Marktinformation
7
review-article
6
Statistics
5
Statistik
5
Amtsdruckschrift
4
Government document
4
Handbook
4
Handbuch
4
Ratgeber
4
non-article
4
Lehrbuch
3
Reprint
3
Textbook
3
case-report
3
more ...
less ...
Language
All
English
9,088
German
260
French
5
Italian
4
Polish
4
Norwegian
3
Danish
2
Spanish
2
Swedish
2
Undetermined
2
Czech
1
Dutch
1
Russian
1
more ...
less ...
Author
All
Han, Heesup
56
Grewal, Dhruv
30
Gázquez-Abad, Juan Carlos
26
Mattila, Anna S.
26
Martínez-López, Francisco J.
21
Pantano, Eleonora
21
Usman, Osly
21
Loureiro, Sandra Maria Correia
20
Schramm-Klein, Hanna
20
Klaus, Philipp
18
Wong, IpKin Anthony
18
Das, Gopal
17
Prentice, Catherine
17
Swoboda, Bernhard
17
Söderlund, Magnus
17
Balaji, M. S.
16
Bilgihan, Anil
16
Prayag, Girish
16
Bang, Nguyen
15
Gijsbrechts, Els
15
Gustafsson, Anders
15
Hyun, Sunghyup Sean
15
Verhoef, Peter C.
15
Zielke, Stephan
15
Aksoy, Lerzan
14
Gil Saura, Irene
14
Paul, Justin
14
Roggeveen, Anne L.
14
Sands, Sean
14
Blut, Markus
13
Jang, Soocheong
13
Prybutok, Victor R.
13
Rudolph, Thomas
13
Steinmann, Sascha
13
Diallo, Mbaye Fall
12
Khare, Arpita
12
Ladeira, Wagner Junior
12
Mittal, Vikas
12
Rajagopal
12
Roschk, Holger
12
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
9
National Bureau of Economic Research
4
Stellenbosch University / Bureau for Economic Research
3
The Nielsen Company (Germany)
3
Books on Demand GmbH <Norderstedt>
2
IGI Global
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Nordic Council of Ministers
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
Accenture GmbH <Kronberg im Taunus>
1
Advertising and Consumer Psychology Conference <25, 2006, Houston, Tex.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Bargeldsymposium <2., 2014, Frankfurt am Main>
1
Bauhaus-Universität Weimar / Institut für Europäische Urbanistik
1
Bundesarbeitsgemeinschaft der Mittel- und Großbetriebe des Einzelhandels
1
Cape Town / Technical Management Services
1
Central Co-Operative Council
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutsche Bundesbank
1
Deutschland / Bundeswehr / Universität Hamburg
1
Econ Consult, Wirtschafts- und Sozialwissenschaftliche Beratungsgesellschaft <Köln>
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Gesellschaft für Konsum-, Markt- und Absatzforschung
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Goethe-Universität Frankfurt am Main
1
Gottlieb Duttweiler Institute
1
Graduate School of Business Administration
1
Great Britain / Commission on Industrial Relations
1
Handelshögskolan i Stockholm
1
Handelsverband Deutschland
1
Harvard University, Graduate School of Business Administration, Division of Research
1
Institut for Graenseregionsforskning
1
Institut für Handelsforschung <Köln>
1
Institute of Leadership and Management <London>
1
International Co-operative Alliance / Regional Office for Asia and the Pacific
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
713
Journal of business research : JBR
257
International journal of hospitality management
199
Journal of retailing
153
International journal of retail & distribution management
131
The international review of retail, distribution and consumer research
128
The journal of services marketing
113
Journal of hospitality marketing & management
93
Journal of travel and tourism marketing
86
Cogent business & management
82
International journal of retail and distribution management
79
International journal of contemporary hospitality management
77
Psychology & marketing
77
International journal of electronic marketing and retailing : IJEMR
70
Asia Pacific journal of marketing and logistics
63
Services marketing quarterly
63
Tourism management : research, policies, practice
63
European journal of marketing : EJM
59
The service industries journal
58
Journal of the Academy of Marketing Science
51
Journal of strategic marketing
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Journal of service management
44
Marketing intelligence & planning
43
Service business
41
Journal of service research : JSR
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
International journal of consumer studies
39
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
38
International Journal of Retail & Distribution Management
37
Journal of marketing
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
36
The international journal of bank marketing : IJBM
36
Tourism management perspectives : TMP
36
Management science : journal of the Institute for Operations Research and the Management Sciences
33
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
32
Journal of Services Marketing
32
European journal of operational research : EJOR
31
International journal of business information systems : IJBIS
31
Journal of internet commerce
30
more ...
less ...
Source
All
ECONIS (ZBW)
9,171
Other ZBW resources
195
BASE
2
RePEc
1
USB Cologne (EcoSocSci)
1
Showing
1
-
10
of
9,370
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Consumer response to retailer use of cause-related marketing : is more fit better?
Barone, Michael J.
;
Norman, Andrew T.
;
Miyazaki, Anthony D.
- In:
Journal of retailing
83
(
2007
)
4
,
pp. 437-445
Persistent link: https://www.econbiz.de/10003598475
Saved in:
2
Cause related marketing in the German retail sector : exploring the role of consumers' trust
Hartmann, Monika
;
Klink, Jeanette
;
Simons, Johannes
- In:
Food policy : economics planning and politics of food …
52
(
2015
),
pp. 108-114
Persistent link: https://www.econbiz.de/10011379234
Saved in:
3
Gilt and guilt : should luxury and charity partner at the point of sale?
Hagtvedt, Henrik
;
Patrick, Vanessa M.
- In:
Journal of retailing
92
(
2016
)
1
,
pp. 56-64
Persistent link: https://www.econbiz.de/10011484048
Saved in:
4
CRM, skepticism and patronage intention : the mediating and moderating role of satisfaction and religiosity
Deb, Madhurima
;
Sharma, Vinay Kumar
;
Amawate, Vibhas
- In:
Journal of strategic marketing
29
(
2021
)
4
,
pp. 316-336
Persistent link: https://www.econbiz.de/10012515861
Saved in:
5
Attitudes towards cause-related marketing : determinants of satisfaction and loyalty
Galan-Ladero, M. Mercedes
;
Galera-Casquet, Clementina
; …
- In:
International review on public and non-profit marketing
10
(
2013
)
3
,
pp. 253-269
Persistent link: https://www.econbiz.de/10010193207
Saved in:
6
Factors affecting donations in U.S. retail stores : a conceptual framework
Savas, Selen
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 178-185
Persistent link: https://www.econbiz.de/10011598739
Saved in:
7
Role of perceived corporate social responsibility in the nexus of perceived cause-related marketing and repurchase intention in emerging markets
Le Thanh Tiep
;
Tiwari, Aviral Kumar
;
Behl, Abhishek
; …
- In:
Management decision
60
(
2022
)
10
,
pp. 2642-2668
Persistent link: https://www.econbiz.de/10013389346
Saved in:
8
The role of consumer confidence in creating customer loyalty
Ou, Yi-chun
;
Vries, Lisette de
;
Wiesel, Thorsten
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 339-354
Persistent link: https://www.econbiz.de/10010393226
Saved in:
9
What drives retailer loyalty? : a meta-analysis of the role of cognitive, affective, and social factors across five decades
Liu-Thompkins, Yuping
;
Khoshghadam, Leila
;
Shoushtari, …
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 92-110
Persistent link: https://www.econbiz.de/10013207543
Saved in:
10
Relational perspectives of perceived service quality in the online and offline environments : a meta-analysis
Najjar, Hechmi
- In:
Journal of relationship marketing : innovations and …
19
(
2020
)
3
,
pp. 182-202
Persistent link: https://www.econbiz.de/10012258654
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->