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~subject:"Customer satisfaction"
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Customer satisfaction
Dienstleistung
7,065
Services
4,608
Arabische Golf-Staaten
2,789
Gulf countries
2,783
Dienstleistungssektor
1,533
Service industry
1,386
services
1,371
Deutschland
1,239
Germany
1,035
Innovation
856
Theorie
816
Theory
796
Professional services
787
Freie Berufe
786
Service quality
647
Dienstleistungsqualität
644
Relationship marketing
447
Innovationsmanagement
445
Beziehungsmarketing
442
Marketing
431
Unternehmensdienstleistung
423
USA
414
Management
410
Business services
406
Innovation management
402
Dienstleistungshandel
392
Consumer behaviour
391
Trade in services
387
United States
387
Konsumentenverhalten
378
Welt
360
World
352
Dienstleistungsmanagement
341
Services marketing
336
Service management
335
Dienstleistungsmarketing
329
EU-Staaten
314
EU countries
298
Service innovation
290
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26
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Article
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59
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Aufsatz in Zeitschrift
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25
Thesis
19
research-article
13
Graue Literatur
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Non-commercial literature
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6
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English
242
German
41
Undetermined
3
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Rayburn, Steven W.
4
De Jager, Johan W.
3
Femić-Radosavović, Bojana
3
Gouthier, Matthias
3
Gustafsson, Anders
3
Jovović, Milorad
3
McColl-Kennedy, Janet R.
3
Sharma, Piyush
3
Stauss, Bernd
3
Aksoy, Lerzan
2
Alkire, Linda
2
Anderson, Sidney
2
Barnes, Donald C.
2
Benoit, Sabine
2
Böhmann, Tilo
2
Choi, Laee
2
Edvardsson, Bo
2
Falk, Tomas
2
Gabbott, Mark
2
Gleitsmann, Sinje
2
Gouthier, Matthias H. J.
2
Gusenbauer, Birgit
2
Guttzeit, Mandy
2
Hadwich, Karsten
2
Hahn, Kathrin
2
Janda, Swinder
2
John, Joby
2
Korai, Bernard
2
Kuppelwieser, Volker
2
Langmann, Kristin
2
Leisen Pollack, Birgit
2
Lin, Binshan
2
Lipovina-Božović, Milena
2
Marzocchi, Gian Luca
2
Mende, Martin
2
Mohan, Mayoor
2
O'Cass, Aron
2
Orsingher, Chiara
2
Ostrom, Amy L.
2
Roschk, Holger
2
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Institution
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Center for Service Excellence
1
Deutschland / Bundeswehr / Universität Hamburg
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
ICServ <5., 2017, Wien>
1
Springer Fachmedien Wiesbaden
1
Technische Universität Hamburg
1
Verlag Dr. Kovač
1
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
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The journal of services marketing
16
Services marketing quarterly
12
The service industries journal
12
Journal of service management
10
Journal of service research : JSR
10
Journal of Services Marketing
8
Journal of retailing and consumer services
6
Journal of service research
6
Journal of business research : JBR
5
International journal of hospitality management
4
Journal of marketing
4
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
4
SpringerLink / Bücher
4
Gabler Edition Wissenschaft
3
International journal of contemporary hospitality management
3
International journal of innovation management
3
International journal of services and operations management
3
Journal of service theory and practice
3
Service business
3
European Journal of Marketing
2
Fokus Dienstleistungsmarketing
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
Ilmenauer Schriften zur Betriebswirtschaftslehre
2
International journal of business innovation and research : IJBIR
2
International journal of business policy and economics
2
International journal of quality and service sciences
2
International journal of services and operations management : IJSOM
2
International journal of services, economics and management
2
Journal of Islamic marketing
2
Journal of central banking theory and practice
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of marketing for higher education
2
Journal of marketing theory and practice
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Psychology & marketing
2
Service business : an international journal
2
Tourism analysis : an interdisciplinary tourism & hospitality journal
2
Academy of Management journal : AMJ
1
Acta oeconomica : periodical of the Hungarian Academy of Sciences
1
African journal of business and economic research : AJBER
1
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ECONIS (ZBW)
265
Other ZBW resources
15
RePEc
2
BASE
1
EconStor
1
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Factors influencing student satisfaction in universities in the Gulf region : does gender of students matter?
Parahoo, Sanjai K.
;
Harvey, Heather L.
;
Tamim, Rana M.
- In:
Journal of marketing for higher education
23
(
2013
)
2
,
pp. 135-154
Persistent link: https://www.econbiz.de/10010232463
Saved in:
2
Antecedents and consequences of customer loyalty in Qatar
Bhuian, Shahid N.
;
Al Balushi, Maha Khamis
;
Butt, Irfan
- In:
Journal for global business advancement : JGBA
11
(
2018
)
1
,
pp. 41-63
Persistent link: https://www.econbiz.de/10011941152
Saved in:
3
Service relationships and the customer disengagement : engagement conundrum
Bowden, Jana
;
Gabbott, Mark
;
Naumann, Kay
- In:
Journal of marketing management : MM
31
(
2015
)
7/8
,
pp. 774-806
Persistent link: https://www.econbiz.de/10011309054
Saved in:
4
Consumers and
services
Gabbott, Mark
;
Hogg, Gillian
-
1998
Persistent link: https://www.econbiz.de/10000643442
Saved in:
5
The service providers
Yagil, Dana
-
2008
Persistent link: https://www.econbiz.de/10003640074
Saved in:
6
Beziehungsmaßnahmen als Zusatzdienstleistung : eine empirische Betrachtung des Kundennutzens
Kuppelwieser, Volker
-
2006
Persistent link: https://www.econbiz.de/10003356818
Saved in:
7
"What is beautiful is good" : impact of employee attractiveness on market success
Fichtel, Sina
-
2009
Persistent link: https://www.econbiz.de/10003809865
Saved in:
8
Exceptional service, exceptional profit : the secrets of building a five-star customer service organization
Inghilleri, Leonardo
;
Solomon, Micah
-
2010
Persistent link: https://www.econbiz.de/10003865520
Saved in:
9
Customer involvement in new service development : an examination of antecedents and outcomes
Carbonell, Pilar
;
Rodríguez-Escudero, Ana I.
;
Pujari, …
- In:
The journal of product innovation management : an …
26
(
2009
)
5
,
pp. 536-550
Persistent link: https://www.econbiz.de/10003883623
Saved in:
10
Dual influences of moderating variables in the dissatisfaction process : theory and evidence
Chan, Haksin
;
Wan, Lisa C.
- In:
Journal of international consumer marketing
21
(
2009
)
2
,
pp. 125-135
Persistent link: https://www.econbiz.de/10003890758
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