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~subject:"Customer satisfaction"
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Customer satisfaction
Product quality
10,538
Produktqualität
10,538
Theorie
3,984
Theory
3,984
Qualität
1,929
Consumer behaviour
1,759
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Qualitätsmanagement
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Quality management
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Usman, Osly
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3
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Abu Bakar bin Abdul Hamid
2
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El Haddad, Rania
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
17
International journal of hospitality management
11
Cogent business & management
6
Journal of business research : JBR
6
Journal of hospitality marketing & management
6
Journal of retailing and consumer services
6
Quality management journal : QMJ
6
Total quality management & business excellence
6
International journal of contemporary hospitality management
5
International journal of quality & reliability management
4
Journal of air transport management
4
The journal of product & brand management
4
The journal of services marketing
4
The service industries journal
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Business and Economic Research : BER
3
International journal of applied business and economic research
3
International journal of business excellence : IJBEX
3
International journal of business information systems : IJBIS
3
International journal of electronic marketing and retailing : IJEMR
3
International journal of productivity and quality management : IJPQM
3
International journal of quality and service sciences
3
International journal of sports marketing & sponsorship
3
Journal for global business advancement : JGBA
3
Journal of travel and tourism marketing
3
Metamorphosis : a journal of management research
3
Nepalese journal of economics : a publication of Uniglobe College
3
Nepalese journal of finance : a publication of Uniglobe College
3
The TQM journal : the international review of organizational improvement
3
Asia Pacific journal of marketing and logistics
2
Business process management journal
2
Economic research
2
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European journal of marketing : EJM
2
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ECONIS (ZBW)
388
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1
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388
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1
Kundenzufriedenheit durch Servicequalität : Konzeption - Messung - Umsetzung
Rapp, Reinhold
-
1997
-
1. Aufl., Nachdruck
Persistent link: https://www.econbiz.de/10000630954
Saved in:
2
The quality of American life : perceptions, evaluations, and satisfactions
Campbell, Angus
;
Converse, Philip E.
;
Rodgers, Willard L.
-
1976
Persistent link: https://www.econbiz.de/10000042557
Saved in:
3
Kundenintegration im Innovationsprozess als Schlüssel zur Kundenzufriedenheit
Piller, Frank T.
- In:
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
,
(pp. 398-428)
.
2008
Persistent link: https://www.econbiz.de/10003744952
Saved in:
4
Two decades of using Kano's theory of attractive quality : a literature review
Löfgren, Martin
;
Witell, Lars
- In:
Quality management journal : QMJ
15
(
2008
)
1
,
pp. 59-75
Persistent link: https://www.econbiz.de/10003783531
Saved in:
5
The different effect of primary and secondary product attributes on customer satisfaction
Brechan, Inge
- In:
Journal of economic psychology : research in economic …
27
(
2006
)
3
,
pp. 441-458
Persistent link: https://www.econbiz.de/10003328529
Saved in:
6
Kundenzufriedenheit bei Mass Customization : eine empirische Untersuchung zur Bedeutung des Co-Design-Prozesses aus Kundensicht
Ihl, Christoph
;
Müller, Melanie
;
Piller, Frank T.
; …
- In:
Die Unternehmung : Swiss journal of business research …
60
(
2006
)
3
,
pp. 165-184
Persistent link: https://www.econbiz.de/10003336383
Saved in:
7
Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth
Kim, Woo Gon
;
Ng, Christy Yen Nee
;
Kim, Yen-soon
- In:
International journal of hospitality management
28
(
2009
)
1
,
pp. 10-17
Persistent link: https://www.econbiz.de/10003798132
Saved in:
8
Economic influences on perceived value, quality expectations and customer satisfaction
Frank, Björn
;
Enkawa, Takao
- In:
International journal of consumer studies
33
(
2009
)
1
,
pp. 72-82
Persistent link: https://www.econbiz.de/10003809968
Saved in:
9
A satisfaction-based definition of quality
Wicks, Angela M.
;
Roethlein, Christopher J.
- In:
The journal of business and economic studies
15
(
2009
)
1
,
pp. 82-97
Persistent link: https://www.econbiz.de/10003860206
Saved in:
10
Den Kunden zum König machen : Erkenntnisse aus 10 000 Testkäufen ; ein Praxisbuch über Mystery Shopping im Einzelhandel
Weiss, Hans
-
2009
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003863609
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