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~subject:"Customer satisfaction"
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Customer satisfaction
Electronic Commerce
23,631
Internet
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E-commerce
21,016
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11,083
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11,038
Consumer behaviour
8,112
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1,808
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Lieferantenmanagement
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Supplier relationship management
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Supply chain
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Lieferkette
1,496
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8
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7
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6
Falk, Tomas
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6
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Sajad Rezaei
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5
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4
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Bressolles, Grégory
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Giovanis, Apostolos N.
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Journal of retailing and consumer services
95
International journal of electronic marketing and retailing : IJEMR
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Journal of business research : JBR
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Journal of internet commerce
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Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
21
International journal of electronic customer relationship management : IJECRM
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International journal of hospitality management
18
Asia Pacific journal of marketing and logistics
17
Cogent business & management
17
International journal of business information systems : IJBIS
16
International journal of e-business research : an official publication of the Information Resources Management Association
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Journal of electronic commerce research : JECR
15
International journal of retail and distribution management
14
The service industries journal
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
14
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
13
Tourism management : research, policies, practice
13
Journal of travel and tourism marketing
12
Information systems and e-business management : ISeB
11
International journal of retail & distribution management
11
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
11
Journal of strategic marketing
11
Psychology & marketing
11
International journal of quality and service sciences
10
Journal of retailing
10
The journal of services marketing
10
Electronic commerce research and applications
9
International Journal of Retail & Distribution Management
9
International journal of internet marketing and advertising : IJIMA
9
Journal of hospitality marketing & management
9
Service business
9
Electronic commerce research
8
International journal of electronic business
8
International journal of production economics
8
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
Administrative Sciences : open access journal
7
Electronic markets : the international journal on networked business
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Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of quality & reliability management
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ECONIS (ZBW)
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1
Consumers' perceptions of online and offline retailer deception : a moderated mediation analysis
Riquelme, Isabel P.
;
Román, Sergio
;
Iacobucci, Dawn
- In:
Journal of interactive marketing : a quarterly …
35
(
2016
),
pp. 16-26
Persistent link: https://www.econbiz.de/10011537907
Saved in:
2
Impact of customers' assessment of website attributes on e-relationship in the securities brokerage industry : a multichannel perspective
Toufaily, Elissar
;
Pons, Frank
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 58-69
Persistent link: https://www.econbiz.de/10011628994
Saved in:
3
Offline-to-online and online-to-offline (a reciprocal O2O model) : re-patronage in an omni-channel
Liao, Shu-Hsien
;
Hu, Da-Chian
;
Liu, Hui-Ling
- In:
International journal of retail and distribution management
52
(
2024
)
3
,
pp. 341-354
Persistent link: https://www.econbiz.de/10014513281
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4
Fashion shopping in multichannel retail : the role of technology in enhancing the customer experience
Blázquez, Marta
- In:
International journal of electronic commerce : IJEC
18
(
2013/14
)
4
,
pp. 97-116
Persistent link: https://www.econbiz.de/10010391419
Saved in:
5
Increasing online customer satisfaction in a multi-channel environment
Furseth, Peder Inge
- In:
The European retail digest : the authoritative guide to …
56
(
2007/08
),
pp. 36-41
Persistent link: https://www.econbiz.de/10003704165
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6
Broadening the perspective on e-commerce : a comparative analysis of mobile shopping and traditional online shopping
Schramm-Klein, Hanna
;
Wagner, Gerhard
- In:
Marketing : ZFP ; journal of research and management
36
(
2014
)
2
,
pp. 119-130
Persistent link: https://www.econbiz.de/10010385222
Saved in:
7
Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie
;
O'Cass, Aron
;
Ahrholdt, Dennis C.
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 90-102
Persistent link: https://www.econbiz.de/10011388091
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8
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
9
Success factors driving consumer reuse intention of mobile shopping application channel
Tseng, Timmy H.
;
Lee, Crystal T.
;
Huang, Hsiao-Ting
; …
- In:
International journal of retail and distribution management
50
(
2022
)
1
,
pp. 76-99
Persistent link: https://www.econbiz.de/10012798303
Saved in:
10
Meassevuring e-service quality, satisfaction and loyalty of customer in the online channel of the modern retail
Veloso, Cláudia Miranda
;
Magueta, Daniel
;
Sousa, Bruno
; …
- In:
Inventi impact: retailing & consumer services
(
2021
)
1
,
pp. 28-42
Persistent link: https://www.econbiz.de/10012601930
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