//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Effects of consumers' mood in...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
Consumer behaviour
83,098
Konsumentenverhalten
80,618
Experiment
44,018
Theorie
20,287
Theory
20,018
Relationship marketing
10,211
Beziehungsmarketing
10,178
Brand management
7,616
Markenführung
7,575
USA
6,792
Brand image
6,763
Markenimage
6,723
Spieltheorie
6,690
Game theory
6,545
United States
6,503
Kundenzufriedenheit
6,246
Online-Handel
5,744
Online retailing
5,733
Deutschland
5,347
Service quality
5,309
Dienstleistungsqualität
5,212
Social Web
5,058
Social web
5,056
Germany
5,023
Online-Marketing
4,676
Internet marketing
4,660
Einzelhandel
4,394
Retail trade
4,351
Brand
4,335
Markenartikel
4,324
Vertrauen
4,147
Confidence
4,109
Emotion
3,938
Electronic Commerce
3,869
Werbewirkung
3,792
Advertising effects
3,753
E-commerce
3,742
Verbraucherverhalten
3,589
experiment
3,570
more ...
less ...
Online availability
All
Undetermined
3,462
Free
1,025
Type of publication
All
Article
5,687
Book / Working Paper
764
Journal
5
Type of publication (narrower categories)
All
Article in journal
5,316
Aufsatz in Zeitschrift
5,316
research-article
174
Aufsatz im Buch
146
Book section
146
Hochschulschrift
91
Graue Literatur
81
Non-commercial literature
81
Thesis
60
Conference paper
47
Konferenzbeitrag
47
Arbeitspapier
46
Working Paper
46
Collection of articles of several authors
22
Sammelwerk
22
Konferenzschrift
14
conceptual-paper
14
Aufsatzsammlung
13
Case study
11
Fallstudie
11
Collection of articles written by one author
6
Ratgeber
6
Sammlung
6
viewpoint
6
Conference proceedings
5
case-report
5
Guidebook
4
non-article
4
review-article
4
Lehrbuch
3
Reprint
3
Textbook
3
review
3
Handbook
2
Handbuch
2
Fallstudiensammlung
1
Glossar enthalten
1
Glossary included
1
Systematic review
1
back-matter
1
more ...
less ...
Language
All
English
6,290
German
162
Undetermined
3
French
2
Author
All
Han, Heesup
55
Mattila, Anna S.
30
Usman, Osly
20
Prentice, Catherine
18
Söderlund, Magnus
18
Wong, IpKin Anthony
18
Bilgihan, Anil
17
Hyun, Sunghyup Sean
17
Prayag, Girish
16
Aksoy, Lerzan
15
Gustafsson, Anders
14
Prybutok, Victor R.
14
Van Vaerenbergh, Yves
14
Barnes, Donald C.
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Mittal, Vikas
13
Balaji, M. S.
12
Klaus, Philipp
12
Liu, Chih-Hsing
12
Wu, Luorong
12
Keiningham, Timothy
11
Larivière, Bart
11
Qu, Hailin
11
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Sharma, Piyush
11
Ahn, Jiseon
10
Collier, Joel E.
10
Huber, Frank
10
Kim, Jinkyung Jenny
10
McColl-Kennedy, Janet R.
10
Park, Jungkun
10
Quach, Sara
10
Román, Sergio
10
Torres, Edwin N.
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Nomos Verlagsgesellschaft
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
Verlag Dr. Kovač
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Harvard Graduate School of Business Administration
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
342
International journal of hospitality management
213
Journal of business research : JBR
176
The journal of services marketing
122
Journal of hospitality marketing & management
94
Journal of travel and tourism marketing
88
International journal of contemporary hospitality management
81
Cogent business & management
75
The service industries journal
66
Tourism management : research, policies, practice
61
Services marketing quarterly
60
Psychology & marketing
54
Journal of service research : JSR
53
Asia Pacific journal of marketing and logistics
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Journal of service management
47
Service business
45
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
44
International journal of electronic marketing and retailing : IJEMR
43
Journal of strategic marketing
42
Journal of Services Marketing
41
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
39
Tourism management perspectives : TMP
38
Journal of the Academy of Marketing Science
36
The international journal of bank marketing : IJBM
36
European journal of marketing : EJM
35
The TQM journal : the international review of organizational improvement
34
Journal of retailing
33
The international review of retail, distribution and consumer research
32
Journal of air transport management
30
International journal of services, economics and management
29
International journal of quality and service sciences
28
International journal of retail & distribution management
28
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
28
Journal of hospitality and tourism insights
28
Journal of service research
28
International journal of business information systems : IJBIS
27
International journal of retail and distribution management
27
International journal of services and operations management
27
Journal of Islamic marketing
27
more ...
less ...
Source
All
ECONIS (ZBW)
6,240
Other ZBW resources
211
BASE
3
RePEc
2
Showing
1
-
10
of
6,456
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.
;
Gustafsson, Anders
;
Kristensson, Per
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
Saved in:
2
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
3
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
4
Can customer loyalty to a salesperson be harmful? : examining customer perceptions of salesperson emotional labor strategies post ethical transgressions
Chaker, Nawar N.
;
Beeler, Lisa L.
;
Delpechitre, Duleep
- In:
Industrial marketing management : the international …
96
(
2021
),
pp. 238-253
Persistent link: https://www.econbiz.de/10013194581
Saved in:
5
Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
Saved in:
6
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
7
The role of delight in driving repurchase intentions
Meyer, Tracy
;
Barnes, Donald C.
;
Friend, Scott B.
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
1
,
pp. 61-71
Persistent link: https://www.econbiz.de/10011690136
Saved in:
8
The influence of customer characteristics on frontline employees’ customer need knowledge
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Büttgen, …
- In:
Three essays on success factors of digital and …
,
(pp. 116-155)
.
2017
Persistent link: https://www.econbiz.de/10011894444
Saved in:
9
The influence of technology infusion on customers' information disclosure behaviour within the frontline service encounter
Röding, Tobias
;
Nimmermann, Frederic
;
Steinmann, Sascha
; …
- In:
The international review of retail, distribution and …
29
(
2019
)
5
,
pp. 482-503
Persistent link: https://www.econbiz.de/10012209614
Saved in:
10
Frontline employees' nonverbal cues in service encounters : a double-edged sword
Lim, Elison Ai Ching
;
Lee, Yih Hwai
;
Foo, Maw Der
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
5
,
pp. 657-676
Persistent link: https://www.econbiz.de/10011772291
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->