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~subject:"Customer satisfaction"
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An analysis of search engine s...
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Subject
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Customer satisfaction
Consumer behaviour
82,982
Konsumentenverhalten
80,502
Online-Marketing
13,146
Internet marketing
13,030
Relationship marketing
9,705
Beziehungsmarketing
9,677
Theorie
9,447
Theory
9,280
Social Web
8,380
Social web
8,372
Brand management
8,186
Markenführung
8,147
Brand image
6,916
Markenimage
6,881
Online-Handel
6,301
Online retailing
6,288
Kundenzufriedenheit
5,613
USA
5,143
Electronic Commerce
4,940
United States
4,898
E-commerce
4,707
Werbewirkung
4,650
Advertising effects
4,603
Service quality
4,441
Deutschland
4,413
Brand
4,410
Markenartikel
4,398
Dienstleistungsqualität
4,397
Einzelhandel
4,247
Retail trade
4,205
Germany
4,106
Advertising
4,000
Werbung
3,926
Verbraucherverhalten
3,588
Marketingmanagement
3,517
Marketing management
3,497
Experiment
3,480
Viral marketing
3,461
Virales Marketing
3,460
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Online availability
All
Undetermined
3,198
Free
955
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Article
5,114
Book / Working Paper
656
Journal
3
Type of publication (narrower categories)
All
Article in journal
4,823
Aufsatz in Zeitschrift
4,823
research-article
137
Aufsatz im Buch
119
Book section
119
Graue Literatur
72
Hochschulschrift
72
Non-commercial literature
72
Conference paper
50
Konferenzbeitrag
50
Thesis
49
Arbeitspapier
42
Working Paper
42
Collection of articles of several authors
15
Sammelwerk
15
Konferenzschrift
10
Aufsatzsammlung
8
conceptual-paper
8
Ratgeber
6
Collection of articles written by one author
5
Sammlung
5
non-article
5
Case study
4
Fallstudie
4
Guidebook
4
review-article
4
Conference proceedings
3
case-report
3
Handbook
2
Handbuch
2
review
2
viewpoint
2
Fallstudiensammlung
1
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1
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1
Lehrbuch
1
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1
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1
back-matter
1
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English
5,667
German
102
French
2
Undetermined
2
Author
All
Han, Heesup
55
Mattila, Anna S.
27
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
14
Söderlund, Magnus
14
Gustafsson, Anders
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Wu, Luorong
12
Keiningham, Timothy
11
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Kim, Jinkyung Jenny
10
Kim, Woo Gon
10
Liu, Chih-Hsing
10
Qu, Hailin
10
Quach, Sara
10
Sparks, Beverley
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Law, Chun Hung Roberts
9
Muskat, Birgit
9
Prashar, Sanjeev
9
Sreejesh, S.
9
Torres, Edwin N.
9
Verhoef, Peter C.
9
Wei, Wei
9
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Institution
All
Springer Fachmedien Wiesbaden
3
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Published in...
All
Journal of retailing and consumer services
319
International journal of hospitality management
196
Journal of business research : JBR
152
The journal of services marketing
101
Journal of hospitality marketing & management
97
Journal of travel and tourism marketing
86
International journal of contemporary hospitality management
80
Cogent business & management
73
Tourism management : research, policies, practice
60
Services marketing quarterly
59
The service industries journal
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Psychology & marketing
49
Asia Pacific journal of marketing and logistics
48
International journal of electronic marketing and retailing : IJEMR
44
Service business
43
Journal of strategic marketing
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service management
38
Journal of service research : JSR
38
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
36
Tourism management perspectives : TMP
36
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
Journal of Services Marketing
31
The international review of retail, distribution and consumer research
30
International journal of retail and distribution management
27
The TQM journal : the international review of organizational improvement
27
International journal of quality and service sciences
26
International journal of services, economics and management
26
Journal of Islamic marketing
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of the Academy of Marketing Science
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of internet commerce
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
Journal of hospitality and tourism insights
24
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Source
All
ECONIS (ZBW)
5,608
Other ZBW resources
162
BASE
2
RePEc
1
Showing
1
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10
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5,773
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1
Drivers of user loyalty intention and commitment to a search engine : an exploratory study
Sirdeshmukh, Deepak
;
Ahmad, Norita B.
;
Khan, M. Sajid
; …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 71-81
Persistent link: https://www.econbiz.de/10011904324
Saved in:
2
"How was your meal?" : examining customer experience using Google maps reviews
Boonyanit Mathayomchan
;
Viriya Taecharungroj
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012300201
Saved in:
3
Does user search behaviour mediate user knowledge and search satisfaction?
Yamin, Fadhxilah Mat
;
Thurasamy Ramayah
;
Wan Hussain …
- In:
International journal of economics and financial issues …
5
(
2015
)
1
,
pp. 34-39
Persistent link: https://www.econbiz.de/10011660747
Saved in:
4
Website adoption for agritourism companies : key features and perceptions of customers
Angioni, Margherita
;
Musso, Fabio
- In:
International journal of applied behavioral economics : …
7
(
2018
)
4
,
pp. 54-69
Persistent link: https://www.econbiz.de/10011941372
Saved in:
5
Consumer reviews and social media marketing
Baum, Daniela
-
2014
-
1. ed.
Persistent link: https://www.econbiz.de/10010488091
Saved in:
6
In stories we trust : how narrative apologies provide cover for competitive vulnerability after integrity-violating blog posts
Laer, Tom van
;
Ruyter, Ko de
- In:
International journal of research in marketing : IJRM ; …
27
(
2010
)
2
,
pp. 164-174
Persistent link: https://www.econbiz.de/10003987364
Saved in:
7
Online information quality and consumer satisfaction : the moderating roles of contextual factors - a meta-analysisO
Ghasemaghaei, Maryam
;
Hassanein, Khaled
- In:
Information & management : the internat. journal of …
52
(
2015
)
8
,
pp. 965-981
Persistent link: https://www.econbiz.de/10011416915
Saved in:
8
Connecting with and converting shoppers into customers : investigating the role of regulatory fit in the online customer's decision-making process
Ashraf, Abdul R.
;
Thongpapanl, Narongsak
- In:
Journal of interactive marketing : a quarterly …
32
(
2015
),
pp. 13-25
Persistent link: https://www.econbiz.de/10011422768
Saved in:
9
An investigation of online shopping experience on trust and behavioral intentions
Samuel, Lee Hao Suan
;
Balaji, M. S.
;
Khong Kok Wei
- In:
Journal of internet commerce
14
(
2015
)
2
,
pp. 233-254
Persistent link: https://www.econbiz.de/10011432424
Saved in:
10
Applying flow theory to booking experiences : an integrated model in an online service context
Bilgihan, Anil
;
Nusair, Khaldoon
;
Okumus, Fevzi
; …
- In:
Information & management : the internat. journal of …
52
(
2015
)
6
,
pp. 668-678
Persistent link: https://www.econbiz.de/10011376411
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