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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag

Gouthier, Matthias H. J. (ed.); Stauss, Bernd (honouree); … - 2007 - 1. Aufl.

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Service Excellence als Impulsgeber : Strategien — Management — Innovationen — Branchen

Gouthier, Matthias H. J.; Coenen, Christian; Schulze, … - 2007

Grundlagen und Strategien der Service Excellence -- Service Excellence -- Insights into Service Excellence -- Competing in the Future: How Can Firms Nurture Service Superiority -- Integrierte Kundenorientierung als Treiber der Service Excellence -- Werteorientierungen von BWL-Hochschullehrern...

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Customer expectations and perceptions of food product quality in the UK discount grocery sector

Ryding, Daniella; Campaniolo, Daniela; Carey, Robin - In: International journal of business and globalisation : IJBG 13 (2014) 1, pp. 91-103

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The relative significance of product quality attributes driving customer satisfaction within the fast fashion market : a UK perspective

Ryding, Daniella; Vignali, Gianpaolo; Carey, Robin; Wu, … - In: International journal of business performance management 16 (2015) 2/3, pp. 280-303

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Does customer satisfaction on product quality illustrates loyalty of agricultural product?

Sadeli, Agriani H.; Utami, Hesty N.; Rahmanissa, Rayi - In: International journal of applied business and economic … 14 (2016) 1, pp. 223-232

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An examination of the effects of quality on customer loyalty : the automobile industry in Taiwan

Chang, Peng-Chan; Chuang, Chun-Ling; Chuang, Wang-Ching; … - In: Total quality management & business excellence : an … 26 (2015) 2, pp. 203-217

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The antecedence of customer loyalty in traditional restaurants in East Java, Indonesia

Susanti, Christina Esti - In: International journal of process management and … 4 (2014) 1, pp. 22-35

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Impact of service quality and perceived value on customer satisfaction and behavioral intentions : evidence from convenience stores in Vietnam

Van Dat Tran; Nhat Minh Trang Le - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 9, pp. 517-526

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Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy

Md Uzir Hossain Uzir; Ishraq Jerin; Abu Bakar bin Abdul … - In: International journal of quality and innovation : IJQI 6 (2022) 2, pp. 190-230

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A brand like a friend : how brand likeability influences brand perception

Ohlwein, Martin; Bruno, Pascal - In: International journal of market research 64 (2022) 3, pp. 295-305

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