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Customer satisfaction
Bank
65,123
Relationship marketing
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Beziehungsmarketing
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Success factor
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Han, Heesup
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Aksoy, Lerzan
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International Conference on Services Management <North Cyprus)>
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Journal of retailing and consumer services
258
Journal of business research : JBR
145
International journal of hospitality management
140
The journal of services marketing
108
The service industries journal
67
Journal of hospitality marketing & management
64
Journal of travel and tourism marketing
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
54
International journal of contemporary hospitality management
53
Tourism management : research, policies, practice
52
Cogent business & management
51
The international journal of bank marketing : IJBM
47
Services marketing quarterly
45
Journal of service research : JSR
44
Service business
43
Journal of strategic marketing
42
Asia Pacific journal of marketing and logistics
41
Journal of service management
40
Industrial marketing management : the international journal for industrial and high-tech firms
37
The TQM journal : the international review of organizational improvement
37
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
International journal of electronic customer relationship management : IJECRM
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic marketing and retailing : IJEMR
28
Journal of service research
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
European journal of marketing : EJM
25
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of retailing
25
Total quality management & business excellence
25
International journal of productivity and quality management : IJPQM
24
International journal of quality and service sciences
24
Journal of Asian finance, economics and business : JAFEB
23
Journal of financial services marketing : JFSM
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of hospitality and tourism insights
22
Journal of marketing
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ECONIS (ZBW)
5,738
Other ZBW resources
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EconStor
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RePEc
1
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Markterfolg durch differenzierte kundenwunschspezifische Leistungen
Jugel, Albert
- In:
Führungsverantwortung - bewährte oder innovative …
,
(pp. 411-438)
.
2003
Persistent link: https://www.econbiz.de/10003611727
Saved in:
2
Wenn Kunden Unternehmen hassen
McGovern, Gail
;
Moon, Youngme
- In:
Harvard-Business-Manager : das Wissen der Besten
29
(
2007
)
7
,
pp. 56-67
Persistent link: https://www.econbiz.de/10003495901
Saved in:
3
America's service meltdown : restoring service excellence in the age of the customer
Pupo, Raul
-
2010
Persistent link: https://www.econbiz.de/10003942364
Saved in:
4
Is customer satisfaction an issue of gender? : the market research dilemma, empirical findings, and implications
Siems, Florian
- In:
Journal of international business and economics : JIBE
10
(
2010
)
1
,
pp. 174-181
Persistent link: https://www.econbiz.de/10008658971
Saved in:
5
Relationship marketing in Vietnam : an empirical study
Nguyen Hau, Le
;
Viet Ngo, Liem
- In:
Asia Pacific journal of marketing and logistics
24
(
2012
)
2
,
pp. 222-235
Persistent link: https://www.econbiz.de/10009548788
Saved in:
6
Dimensions of business-to-consumer (B2C) systems success in Kuwait : testing a modified DeLone and McLean IS success model in an e-commerce context
Rouibah, Kamel
;
Lowry, Paul Benjamin
;
Almutairi, Laila
- In:
Journal of global information management : an official …
23
(
2015
)
3
,
pp. 41-71
Persistent link: https://www.econbiz.de/10011287040
Saved in:
7
Customer perceptions of critical success factors for guest houses
Wang, Sha
;
Hung, Kam
- In:
International journal of hospitality management
48
(
2015
),
pp. 92-101
Persistent link: https://www.econbiz.de/10011341598
Saved in:
8
Perceptions of service providers and customers of key success factors of third-party logistics relationships : an empirical study
Rajesh, R.
;
Pugazhendhi, S.
;
Ganesh, Kamala
;
Yves, Ducq
; …
- In:
International journal of logistics : research and …
14
(
2011
)
4
,
pp. 221-250
Persistent link: https://www.econbiz.de/10009412837
Saved in:
9
The influences of internal marketing on service excellence of hotel businesses in Thailand
Saknarong, Atchareeya
;
Ooncharoen, Nantana
; …
- In:
Journal of international business and economics : JIBE
13
(
2013
)
4
,
pp. 67-94
Persistent link: https://www.econbiz.de/10010241894
Saved in:
10
How do the success factors driving repurchase intent differ between male and female customers?
Frank, Björn
;
Enkawa, Takao
;
Schvaneveldt, Shane J.
- In:
Journal of the Academy of Marketing Science
42
(
2014
)
2
,
pp. 171-185
Persistent link: https://www.econbiz.de/10010345188
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