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Shared Servicespace : arbeits- und akteursorientierte Gestaltung computerunterstützter Kundeninteraktion
Theißing, Florian - 2007
Persistent link: https://www.econbiz.de/10003637653
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How information technology resources can provide a competitive advantage in customer service
Barney, Jay B.; Ray, Gautam - In: Planning for information systems, (pp. 444-453). 2009
Persistent link: https://www.econbiz.de/10003866549
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The impact of new technologies on customer satisfaction and business to business customer relationships : evidence from the soft drinks industry
Ryding, Daniella - In: Journal of retailing and consumer services 17 (2010) 3, pp. 224-228
Persistent link: https://www.econbiz.de/10003978382
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On the dilution of customer orientation in customer-focused sales organizations : experimental results, field evidence and remedies
Fischer, Peter Mathias - 2011
Persistent link: https://www.econbiz.de/10009428233
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Consumer retention and satisfaction in business management
Rai, R. P. (ed.) - 2012
Persistent link: https://www.econbiz.de/10011515419
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Innovation in banking industry : achieving customer satisfaction
Achimba, Clement; Ongonga, Jared Opiyo; Nyarondia, … - In: Modern banking : applied theory and practice, (pp. 223-245). 2016
Persistent link: https://www.econbiz.de/10011517680
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"I can get no e-satisfaction" : what analytics say? : evidence using satisfaction data from e-commerce
Griva, Anastasia - In: Journal of retailing and consumer services 66 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013209709
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The impact of CRM components system on customer retention in the telecom industry : a case of Y-Telecom in Yemen
Alhakimi, Wail; Ghaleb, Abdulsalam - In: Middle East journal of management : MEJM 6 (2019) 4, pp. 378-409
Persistent link: https://www.econbiz.de/10012111773
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Understanding the relationship between marketing analytics, customer agility, and customer satisfaction : a longitudinal perspective.
Agag, Gomaa; Shehawy, Yasser Moustafa; Almoraish, Ahmed; … - In: Journal of retailing and consumer services 77 (2024), pp. 1-14
Persistent link: https://www.econbiz.de/10014462263
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Customer relationship management : review of technology impact and use cases
Yerpude, Samir; Rautela, Sonica - In: Digital transformation, strategic resilience, cyber …, (pp. 87-99). 2023
Persistent link: https://www.econbiz.de/10014428103