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Enabling a transformative service system by modeling quality dynamics
Akter, Shahriar; Wamba, Samuel Fosso; D'Ambra, John - In: International journal of production economics 207 (2019), pp. 210-226
Persistent link: https://www.econbiz.de/10011957888
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Development and validation of an instrument to measure user perceived service quality of mHealth
Akter, Shahriar; D'Ambra, John; Ray, Pradeep Kanta - In: Information & management : the internat. journal of … 50 (2013) 4, pp. 181-195
Persistent link: https://www.econbiz.de/10009748424
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Continuance of mHealth services at the bottom of the pyramid : the roles of service quality and trust
Akter, Shahriar; Ray, Pradeep Kanta; D'Ambra, John - In: Electronic markets : the international journal on … 23 (2013) 1, pp. 29-47
Persistent link: https://www.econbiz.de/10009716739
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Service quality of mHealth platforms : development and validation of a hierarchical model using PLS
Akter, Shahriar; D'Ambra, John; Ray, Pradeep Kanta - In: Electronic markets : the international journal on … 20 (2010) 3/4, pp. 209-227
Persistent link: https://www.econbiz.de/10008759994