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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
82,912
Konsumentenverhalten
80,432
Bank
65,115
Theorie
14,674
Theory
14,429
Deutschland
9,867
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4,943
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4,914
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4,865
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4,863
World
4,863
Bankenregulierung
4,812
Bank regulation
4,801
Service quality
4,795
Dienstleistungsqualität
4,750
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4,532
Internet marketing
4,521
EU-Staaten
4,384
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4,343
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4,324
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Han, Heesup
55
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26
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20
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17
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17
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16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
14
Söderlund, Magnus
14
Gustafsson, Anders
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Rather, Raouf Ahmad
12
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12
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11
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11
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10
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10
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10
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10
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10
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10
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10
Amin, Muslim
9
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9
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9
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9
Ha, Hong Youl
9
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9
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9
Paul, Justin
9
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9
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9
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9
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National Bureau of Economic Research
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RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nomos Verlagsgesellschaft
1
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1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
320
International journal of hospitality management
187
Journal of business research : JBR
152
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
85
Cogent business & management
77
International journal of contemporary hospitality management
77
Services marketing quarterly
59
The service industries journal
56
Tourism management : research, policies, practice
56
Asia Pacific journal of marketing and logistics
49
Psychology & marketing
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
The international journal of bank marketing : IJBM
46
International journal of electronic marketing and retailing : IJEMR
42
Service business
42
Journal of strategic marketing
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of service management
38
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
European journal of marketing : EJM
34
Journal of Services Marketing
31
The international review of retail, distribution and consumer research
30
The TQM journal : the international review of organizational improvement
28
International journal of quality and service sciences
27
International journal of retail and distribution management
27
International journal of services, economics and management
27
Journal of Asian finance, economics and business : JAFEB
27
Journal of Islamic marketing
27
Journal of the Academy of Marketing Science
27
International journal of business information systems : IJBIS
26
International journal of services and operations management
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Total quality management & business excellence
26
International journal of retail & distribution management
25
Journal of retailing
25
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ECONIS (ZBW)
5,834
Other ZBW resources
162
BASE
2
EconStor
1
RePEc
1
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1
Factors influencing customer switching behavior in Islamic banks : evidence from
Kuwait
Ghamry, Sherif
;
Shamma, Hamed M.
- In:
Journal of Islamic marketing
13
(
2022
)
3
,
pp. 688-716
Persistent link: https://www.econbiz.de/10012880214
Saved in:
2
Factors influencing customer choice in selection of banks in
Kuwait
AlNajem, Mohamad N.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 142-153
Persistent link: https://www.econbiz.de/10012309496
Saved in:
3
Factors influencing customer choice in selection of banks in
Kuwait
AlNajem, Mohamad N.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 142-153
Persistent link: https://www.econbiz.de/10011976337
Saved in:
4
Customer satisfaction and loyalty in the Kuwaiti retail services market : why are satisfied buyers not always loyal buyers?
Pleshko, Larry P.
;
Heiens, Richard A.
- In:
The international review of retail, distribution and …
25
(
2015
)
1
,
pp. 55-71
Persistent link: https://www.econbiz.de/10010502834
Saved in:
5
Passengers intentions towards self-services check-in,
Kuwait
airport as a case study
AlKheder, Sharaf
- In:
Technological forecasting & social change : an …
169
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012804322
Saved in:
6
An assessment of loyalty of
bank
customers
Aggarwal, Rashmi
- In:
GITAM journal of management : a quarterly publication …
14
(
2016
)
2
,
pp. 79-87
Persistent link: https://www.econbiz.de/10011656294
Saved in:
7
Managing customer switching behavior in the banking industry
Thaichon, Park
;
Quach, Sara
;
Bavalur, Amulya Sai
;
Nair, …
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 142-154
Persistent link: https://www.econbiz.de/10011756714
Saved in:
8
Exploring the moderating effects of relationship inertia and switching cost on automated service quality-customer statisfaction-retention link in a CRM ecosystem : empirical eviden...
Baksi, Arup Kumar
;
Parida, Bivraj Bhusan
- In:
Paradigm : the journal of Institute of Management Technology
16
(
2012
)
1
,
pp. 51-69
Persistent link: https://www.econbiz.de/10011758502
Saved in:
9
Measuring customer experience in bancassurance : an empirical study
Choudhury, Mousumi
;
Singh, Ranjit
;
Saikia, Hemanta
- In:
Market : review for marketing theory and practice
28
(
2016
)
1
,
pp. 47-62
Persistent link: https://www.econbiz.de/10011708923
Saved in:
10
A field study of customers' switching behavior for
bank
services
Manrai, Lalita A.
;
Manrai, Ajay K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 208-215
Persistent link: https://www.econbiz.de/10003458652
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