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Emotional labor of the tour leaders : an exploratory study
Wong, Jehn-yih; Wang, Chih-hung - In: Tourism management : research, policies, practice 30 (2009) 2, pp. 249-259
Persistent link: https://www.econbiz.de/10003838238
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Positive emotions and behavioral intentions of customers in full-service restaurants : does aesthetic labor matter?
Tsaur, Sheng-Hshiung; Luoh, Hsiang-Fei; Syue, Shao-Syun - In: International journal of hospitality management 51 (2015), pp. 115-126
Persistent link: https://www.econbiz.de/10011413953
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Organizational culture on customer delight in the hospitality industry
Kao, Chiu-Ying; Tsaur, Sheng-Hshiung; Wu, Tsung-Chiung - In: International journal of hospitality management 56 (2016), pp. 98-108
Persistent link: https://www.econbiz.de/10011521555
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Tourist geographic literacy and its consequences
Chang, Kang-Tsung; Huang, Chung-Ching; Tsaur, Sheng-Hshiung - In: Tourism management perspectives : TMP 29 (2019), pp. 131-140
Persistent link: https://www.econbiz.de/10011998117
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Physical attractiveness stereotypes and service quality in customer-server encounters
Luoh, Hsiang-fei; Tsaur, Sheng-hshiung - In: The service industries journal 29 (2009) 7/8, pp. 1093-1104
Persistent link: https://www.econbiz.de/10003990491
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The impact of travel product transaction types on customer relational benefits
Tsaur, Sheng-hshiung; Yen, Chang-hua - In: International journal of services technology and management 15 (2011) 1/2, pp. 53-68
Persistent link: https://www.econbiz.de/10008986884