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~subject:"Customer satisfaction"
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Das ethische Dilemma der Servi...
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Customer satisfaction
Relationship marketing
26,208
Beziehungsmarketing
25,534
Unternehmensethik
17,545
Business ethics
16,958
Job satisfaction
13,639
Arbeitszufriedenheit
12,927
Dienstleistungssektor
12,417
Service industry
11,410
Consumer behaviour
10,384
Konsumentenverhalten
10,328
Arbeitskräfte
9,784
Workforce
9,002
Wirtschaftsethik
8,905
Deutschland
7,613
Economic ethics
7,193
Theorie
7,070
Theory
6,996
Kundenzufriedenheit
6,820
Germany
6,670
Corporate Social Responsibility
6,280
Corporate social responsibility
6,272
Service quality
5,583
Dienstleistungsqualität
5,509
Ethics
5,399
Ethik
5,376
Stress
4,934
USA
4,654
United States
4,283
Work stress
3,956
Arbeitsverhalten
3,611
Work behaviour
3,594
Customer service
3,453
Mitarbeiterbindung
3,254
Employee retention
3,251
Kundenservice
3,060
Personalmanagement
2,942
Human Resource Management
2,930
Führungsstil
2,842
Leadership style
2,828
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3,256
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1,156
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5,893
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1,032
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3
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1
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39
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38
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27
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18
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6,535
German
392
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3
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1
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Han, Heesup
35
Mattila, Anna S.
24
Homburg, Christian
23
Svensson, Göran
22
Prentice, Catherine
21
Mittal, Vikas
18
Evanschitzky, Heiner
17
Wong, IpKin Anthony
17
Bilgihan, Anil
15
Gil Saura, Irene
15
Gustafsson, Anders
15
Aksoy, Lerzan
14
Hyun, Sunghyup Sean
14
Söderlund, Magnus
14
Barnes, Donald C.
13
Usman, Osly
13
Van Vaerenbergh, Yves
13
Blut, Markus
12
Jang, Soocheong
12
Kim, Wansoo
12
Klaus, Philipp
12
McColl-Kennedy, Janet R.
12
Quach, Sara
12
Rather, Raouf Ahmad
12
Roschk, Holger
12
Sharma, Piyush
12
Stock-Homburg, Ruth
12
Wieseke, Jan
12
Balaji, M. S.
11
Bang, Nguyen
11
Grégoire, Yany
11
Keiningham, Timothy
11
Loureiro, Sandra Maria Correia
11
Park, Jungkun
11
Roberts-Lombard, Mornay
11
So, Kevin Kam Fung
11
Töpfer, Armin
11
Bruhn, Manfred
10
Casidy, Riza
10
Dagger, Tracey S.
10
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Springer Fachmedien Wiesbaden
6
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Harvard Graduate School of Business Administration
2
National Bureau of Economic Research
2
Nomos Verlagsgesellschaft
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Conference Board
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Eric Cuvillier <Firma>
1
FAU University Press ein Imprint der Universität Erlangen-Nürnberg / Universitätsbibliothek
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
Friedrich-Alexander-Universität Erlangen-Nürnberg
1
IGI Global
1
Institute of Leadership and Management <London>
1
International Conference on Services Management <North Cyprus)>
1
Jacobs Verlag
1
Ludwig-Maximilians-Universität München
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Technische Universität Dresden
1
Verlag Dr. Kovač
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
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Journal of retailing and consumer services
288
International journal of hospitality management
199
Journal of business research : JBR
177
The journal of services marketing
146
Journal of hospitality marketing & management
84
The service industries journal
84
International journal of contemporary hospitality management
71
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
69
Journal of travel and tourism marketing
66
Tourism management : research, policies, practice
66
Journal of service research : JSR
58
Services marketing quarterly
57
Cogent business & management
52
Service business
52
Journal of service management
49
Asia Pacific journal of marketing and logistics
45
Industrial marketing management : the international journal for industrial and high-tech firms
43
The TQM journal : the international review of organizational improvement
43
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Journal of strategic marketing
42
The international journal of bank marketing : IJBM
39
Psychology & marketing
38
Journal of the Academy of Marketing Science
37
The journal of business & industrial marketing
36
International journal of quality and service sciences
34
Journal of service research
34
International journal of electronic customer relationship management : IJECRM
33
International journal of electronic marketing and retailing : IJEMR
33
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Journal of retailing
30
Total quality management & business excellence
30
European journal of marketing : EJM
29
International journal of productivity and quality management : IJPQM
29
Journal of hospitality and tourism insights
29
Tourism management perspectives : TMP
27
Journal of Asian finance, economics and business : JAFEB
26
Journal of marketing
26
Journal of air transport management
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
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Source
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ECONIS (ZBW)
6,807
Other ZBW resources
117
BASE
2
RePEc
2
EconStor
1
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1
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1
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
2
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
3
The productive service employee : personality,
stress
, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
4
Operational improvement competence and service recovery performance : the moderating effects of role
stress
and job resources
Yang, Yefei
;
Lee, Peter K. C.
;
Cheng, T. C. E.
- In:
International journal of production economics
164
(
2015
),
pp. 134-145
Persistent link: https://www.econbiz.de/10011289813
Saved in:
5
Do frontline employees cope effectively with abusive supervision and customer incivility? : testing the effect of employee resilience
Al-Hawari, Mohd Ahmad
;
Bani-Melhem, Shaker
;
Quratulain, …
- In:
Journal of business and psychology
35
(
2020
)
2
,
pp. 223-240
Persistent link: https://www.econbiz.de/10012226862
Saved in:
6
The effect of
stress
on customer perception of the frontline employee : an experimental study
Papen, Marie-Christin
;
Niemand, Thomas
;
Siems, Florian
; …
- In:
Review of managerial science
13
(
2019
)
4
,
pp. 725-747
Persistent link: https://www.econbiz.de/10012099475
Saved in:
7
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
8
Not my circus, not my monkeys? : frontline employee perceptions of customer deviant behaviors and service firms' guardianship policies
Fennell, Patrick B.
;
Lorenz, Melanie P.
;
Hall, Kristina …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 422-440
Persistent link: https://www.econbiz.de/10014325997
Saved in:
9
Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
Saved in:
10
The impact of service employees' technostress on customer satisfaction and delight : a dyadic analysis
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of business research : JBR
117
(
2020
),
pp. 378-388
Persistent link: https://www.econbiz.de/10012286521
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