Similar Search Results

The mediating role of psychosocial benefits in the satisfaction formation process

Prevo, Olaf; Leunisse, Patrick; Roest, Henk - 1999

In this paper we investigate the mediating role of psychosocial benefits in the customersatisfaction/dissatisfaction formation process. Most research on this subject deals with thecausality direction of psychosocial benefits and satisfaction, sometimes preceded by anoverall functional benefit...

Persistent link: https://www.econbiz.de/10011300554

Beziehungsmaßnahmen als Zusatzdienstleistung : eine empirische Betrachtung des Kundennutzens

Kuppelwieser, Volker - 2006

Persistent link: https://www.econbiz.de/10003356818

Multi-channel retailing and customer satisfaction : implications for e-CRM

Warrington, Patricia T.; Gangstad, Elizabeth; Feinberg, … - In: Contemporary research in e-branding, (pp. 280-291). 2009

Persistent link: https://www.econbiz.de/10003778273

Creating consumer durable retailer customer loyalty through order fulfillment service operations

Davis-Sramek, Beth; Mentzer, John T.; Stank, Theodore P. - In: Journal of operations management 26 (2008) 6, pp. 781-797

Persistent link: https://www.econbiz.de/10003771807

Logistics service quality and technology investment in retailing

Gil Saura, Irene; Ruiz-Molina, María-Eugenia - In: European retail research 23 (2009) 1, pp. 69-82

Persistent link: https://www.econbiz.de/10003832164

Logistic service quality and technology : a comparison between supplier-retailer and retailer-consumer relationships

Gil Saura, Irene; Ruiz Molina, Maria Eugenia; Servera … - In: The international review of retail, distribution and … 18 (2008) 5, pp. 495-510

Persistent link: https://www.econbiz.de/10003806239

Information and communication technology in retailing : a cross-industry comparison

Gil Saura, Irene; Berenguer Contrí, Gloria; … - In: Journal of retailing and consumer services 16 (2009) 3, pp. 232-238

Persistent link: https://www.econbiz.de/10003852544

Retail store branding in Turkey : its effect on perceived quality, satisfaction and loyalty

Gürbüz, Esen - In: EuroMed journal of business 3 (2008) 3, pp. 286-304

Persistent link: https://www.econbiz.de/10003930252

Managing consumer complaints : differences and similarities among heterogeneous retailers

Hansen, Torben; Wilke, Ricky; Zaichkowsky, Judith Lynne - In: International journal of retail & distribution management 38 (2010) 1, pp. 6-23

Persistent link: https://www.econbiz.de/10003940588

Retailer evaluation: the crucial link between in-store processes and shopping outcomes

Gurel-Atay, Eda; Giese, Joan L.; Godek, John - In: The international review of retail, distribution and … 20 (2010) 3, pp. 297-310

Persistent link: https://www.econbiz.de/10003996370

1
2
3
4
5
6
7
8
9
10
Next
Last