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Editorial: Is empathy essential for high-quality customer service?

Pizam, Abraham - In: International journal of hospitality management 49 (2015), pp. 149-150

Persistent link: https://www.econbiz.de/10011379971

Examining the guest experience in themed amusement parks : preliminary evidence from China

Milman, Ady; Li, Xu; Wang, Youcheng; Yu, Qiuyang - In: Journal of vacation marketing : an international journal 18 (2012) 4, pp. 313-325

Persistent link: https://www.econbiz.de/10009673758

Experiential consumption of a South African wine farm destination as an agritourism attraction

Back, Robin M.; Tasci, Asli DA; Milman, Ady - In: Journal of vacation marketing 26 (2020) 1, pp. 57-72

Persistent link: https://www.econbiz.de/10012166146

The influence of dynamic pricing on consumer trust, value, and loyalty relationships in theme parks

Milman, Ady; Tasci, Asli DA - In: Journal of vacation marketing 29 (2023) 3, pp. 386-408

Persistent link: https://www.econbiz.de/10014293861

Delighted or outraged? : uncovering key drivers of exceedingly positive and negative theme park guest experiences

Torres, Edwin N.; Milman, Ady; Park, Soona - In: Journal of hospitality and tourism insights 1 (2018) 1, pp. 65-85

Persistent link: https://www.econbiz.de/10011922076

Customer satisfaction and its measurement in hospitality enterprises : a revisit and update

Pizam, Abraham; Shapoval, Valeriya; Ellis, Taylor - In: International journal of contemporary hospitality management 28 (2016) 1, pp. 2-35

Persistent link: https://www.econbiz.de/10011435642

What matters, and what matters most? : exploring resident satisfaction in continuing care retirement communities

Chaulagain, Suja; Li, Jianwen; Pizam, Abraham - In: International journal of contemporary hospitality management 34 (2022) 7, pp. 2472-2495

Persistent link: https://www.econbiz.de/10013412651

The impact of sense of community on residents' satisfaction, behavioral intentions, and life satisfaction in senior living communities

Chaulagain, Suja; Li, Jianwen; Pizam, Abraham - In: International journal of hospitality management 121 (2024), pp. 1-12

Persistent link: https://www.econbiz.de/10015071562

Customer satisfaction and its measurement in hospitality enterprises

Pizam, Abraham; Ellis, Taylor - In: International Journal of Contemporary Hospitality Management 11 (1999) 7, pp. 326-339

Reviews and discusses the topic of customer satisfaction and its application to the hospitality and tourism industries. Defines the concept and analyzes its importance to services in general and to hospitality/tourism services in particular. Following a discussion on the dimensions and...

Persistent link: https://www.econbiz.de/10014763510

Customer satisfaction and its measurement in hospitality enterprises: a revisit and update

Pizam, Abraham; Shapoval, Valeriya; Ellis, Taylor - In: International Journal of Contemporary Hospitality Management 28 (2016) 1, pp. 2-35

Purpose This paper aims to review and discuss customer satisfaction and its application to the hospitality and tourism industries. This paper defines the concept and analyzes its importance to services in general and to hospitality/tourism services in particular. This paper is a revision and...

Persistent link: https://www.econbiz.de/10014764101