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The relative importance of service features in explaining customer satisfaction : a comparison of measurement models

Pantouvakis, Angelos - In: Managing service quality : MSQ ; an international journal 20 (2010) 4, pp. 366-387

Persistent link: https://www.econbiz.de/10008655292

The moderating role of nationality on the satisfaction loyalty link : evidence from the tourism industry

Pantouvakis, Angelos - In: Total quality management & business excellence : an … 24 (2013) 10, pp. 1174-1187

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Internal-market orientation : a misconceived aspect of marketing theory

Gounaris, Spiros; Vassilikopoulou, Aikaterini; … - In: European journal of marketing : EJM 44 (2010) 11/12, pp. 1667-1699

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Consumption experience outcomes : satisfaction, nostalgia intensity, word-of-mouth communication and behavioural intentions

Triantafillidou, Amalia; Siomkos, George J. - In: The journal of consumer marketing 31 (2014) 6/7, pp. 526-540

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The link between organizational learning culture and customer satisfaction : confirming relationship and exploring moderating effect

Pantouvakis, Angelos; Bouranta, Nancy - In: The learning organization : TLO ; the international … 20 (2013) 1, pp. 48-64

Persistent link: https://www.econbiz.de/10010203330

Exploring the role of leadership style on the service quality-customer satisfaction link : evidence from a B2B environment

Pantouvakis, Angelos; Patsiouras, Christos - In: International journal of quality and service sciences 8 (2016) 1, pp. 88-101

Persistent link: https://www.econbiz.de/10011558935

Exploring different nationality perceptions of airport service quality

Pantouvakis, Angelos; Renzi, Maria Francesca - In: Journal of air transport management 52 (2016), pp. 90-98

Persistent link: https://www.econbiz.de/10011602640

A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement

Tsafarakis, Stelios; Kokotas, Theodosios; Pantouvakis, … - In: Journal of air transport management 68 (2018), pp. 61-75

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The impact of maritime service quality on employee satisfaction by seafarers rank : evidence from a global survey grounded on ERG theory

Pantouvakis, Angelos; Vlachos, Ilias; Polemis, Dionysios - In: International journal of quality & reliability management 41 (2024) 1, pp. 107-126

Persistent link: https://www.econbiz.de/10014470823

The link between organizational learning culture and customer satisfaction

Pantouvakis, Angelos; Bouranta, Nancy - In: The Learning Organization 20 (2013) 1, pp. 48-64

Purpose – The aim of this paper is to develop a theoretical framework and conduct an empirical study across different service sectors to investigate the inter‐relationships between organizational learning culture, employee job satisfaction and their impact on customer satisfaction. It also...

Persistent link: https://www.econbiz.de/10015030448