//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Creating value through relatio...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
Relationship marketing
25,971
Beziehungsmarketing
25,183
Value creation
13,998
Betriebliche Wertschöpfung
13,736
Consumer behaviour
9,210
Konsumentenverhalten
9,161
Kundenzufriedenheit
5,371
Service quality
4,027
Dienstleistungsqualität
4,005
Theory
3,135
Theorie
3,130
Deutschland
3,058
Germany
3,016
Lieferantenmanagement
2,765
Supplier relationship management
2,765
Brand management
2,664
Markenführung
2,659
Globalisierung
2,275
Globalization
2,258
Social Web
2,239
Social web
2,239
Supply chain
2,059
Lieferkette
2,052
Marketingmanagement
2,043
Customer integration
2,042
Kundenintegration
2,041
Electronic Commerce
2,038
Marketing management
2,031
E-commerce
1,962
Brand image
1,917
Markenimage
1,911
Innovation
1,831
Kundenwert
1,672
Customer value
1,653
Online-Marketing
1,617
Welt
1,615
World
1,613
Internet marketing
1,605
USA
1,544
more ...
less ...
Online availability
All
Undetermined
2,520
Free
929
Type of publication
All
Article
4,595
Book / Working Paper
824
Journal
3
Other
1
Type of publication (narrower categories)
All
Article in journal
4,278
Aufsatz in Zeitschrift
4,278
Aufsatz im Buch
256
Book section
256
Hochschulschrift
114
Graue Literatur
91
Non-commercial literature
91
Thesis
91
Arbeitspapier
57
Working Paper
57
Conference paper
43
Konferenzbeitrag
43
research-article
37
Case study
29
Fallstudie
29
Aufsatzsammlung
25
Collection of articles of several authors
25
Sammelwerk
25
Guidebook
16
Ratgeber
16
conceptual-paper
7
Reprint
5
Lehrbuch
4
Textbook
4
Collection of articles written by one author
3
Handbook
3
Handbuch
3
Sammlung
3
review-article
3
Article
2
Bibliografie
2
Conference proceedings
2
Elektronischer Datenträger
2
Konferenzschrift
2
case-report
2
Accompanied by computer file
1
Bibliografie enthalten
1
Bibliography included
1
Checkliste
1
Elektronischer Datenträger als Beilage
1
more ...
less ...
Language
All
English
5,086
German
335
Undetermined
2
French
1
Italian
1
Author
All
Han, Heesup
33
Homburg, Christian
22
Mattila, Anna S.
20
Prentice, Catherine
19
Svensson, Göran
19
Gil Saura, Irene
17
Aksoy, Lerzan
14
Mittal, Vikas
14
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Evanschitzky, Heiner
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Keiningham, Timothy
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
So, Kevin Kam Fung
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Blut, Markus
10
Bruhn, Manfred
10
McColl-Kennedy, Janet R.
10
Töpfer, Armin
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
Larivière, Bart
9
Park, Jungkun
9
Ringle, Christian M.
9
Roberts-Lombard, Mornay
9
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
4
Harvard Graduate School of Business Administration
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Conference Board
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Eric Cuvillier <Firma>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Technische Universität Dresden
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
257
Journal of business research : JBR
145
International journal of hospitality management
138
The journal of services marketing
109
Journal of hospitality marketing & management
64
The service industries journal
64
Journal of travel and tourism marketing
60
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Tourism management : research, policies, practice
53
Cogent business & management
47
Journal of service research : JSR
44
Services marketing quarterly
43
Service business
42
Journal of service management
41
Journal of strategic marketing
40
Asia Pacific journal of marketing and logistics
39
Industrial marketing management : the international journal for industrial and high-tech firms
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
The TQM journal : the international review of organizational improvement
36
The international journal of bank marketing : IJBM
34
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic customer relationship management : IJECRM
30
Journal of service research
27
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Total quality management & business excellence
25
European journal of marketing : EJM
23
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
23
Journal of retailing
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of marketing
22
The international review of retail, distribution and consumer research
22
Tourism management perspectives : TMP
22
Journal of Asian finance, economics and business : JAFEB
21
Journal of hospitality and tourism insights
21
more ...
less ...
Source
All
ECONIS (ZBW)
5,369
Other ZBW resources
50
EconStor
2
BASE
1
RePEc
1
Showing
1
-
10
of
5,423
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Packaging global warming products : the CIS strategy as a driver of Gen Z's satisfaction and loyalty
Antoniades, Nicos
- In:
Review of marketing science
21
(
2023
)
1
,
pp. 169-186
Persistent link: https://www.econbiz.de/10014364909
Saved in:
2
Identifying customer needs through knowledge sharing in inter-firm relationships
Bhatti, Waheed Akbar
- In:
Journal of promotion management : JPM
24
(
2018
)
5
,
pp. 604-616
Persistent link: https://www.econbiz.de/10011979186
Saved in:
3
Benefit as a medium for value creation and innovation
Barnard, Brian
- In:
Expert journal of marketing
6
(
2018
)
2
,
pp. 81-94
Persistent link: https://www.econbiz.de/10012217258
Saved in:
4
An integrated model of value creation based on the refined Kano's model and the blue ocean strategy
Yang, Ching-chow
;
Yang, King Jang
- In:
Total quality management & business excellence : an …
22
(
2011
)
9
,
pp. 925-940
Persistent link: https://www.econbiz.de/10009504083
Saved in:
5
Examining the firm's value creation process : a managerial perspective of the firm's value offering strategy and performance
O'Cass, Aron
;
Ngo, Liem Viet
- In:
British journal of management : BJM
22
(
2011
)
4
,
pp. 646-671
Persistent link: https://www.econbiz.de/10009511986
Saved in:
6
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
7
Value creation : an internal customers' perspective
Grace, Debra
;
Lo Iacono, Joseph
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 560-570
Persistent link: https://www.econbiz.de/10011418369
Saved in:
8
The dark side of customer co-creation : exploring the consequences of failed co-created services
Heidenreich, Sven
;
Wittkowski, Kristina
;
Handrich, Matthias
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
3
,
pp. 279-296
Persistent link: https://www.econbiz.de/10011287133
Saved in:
9
Organizational strategies for filling the customer can-do/must-do gap
Ford, Robert C.
;
McColl-Kennedy, Janet R.
- In:
Business horizons
58
(
2015
)
4
,
pp. 459-468
Persistent link: https://www.econbiz.de/10011300878
Saved in:
10
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->