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Avoiding inconsistency in unser preferences for data quality aware queries

Khodabandehloo Yeganeh, Naiem; Sadiq, Shazia - In: Business information systems : 13th international …, (pp. 59-70). 2010

Persistent link: https://www.econbiz.de/10009562594

The elements of customer satisfaction model in Serbian conditions

Cockalo, Dragan; Djordjevic, Dejan; Sajfert, Zvonko - In: International journal of services technology and management 17 (2012) 1, pp. 87-108

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Application of the Kano model for a better understanding of customer requirements in higher education : a pilot study

Madzík, Peter; Budaj, Pavol; Mikuláš, Dalibor; … - In: Administrative Sciences : open access journal 9 (2019) 1/11, pp. 1-18

Various pieces of information and knowledge turn into "know-how" simply by their application in the market. This applies to all spheres of activities. It is therefore important to know and understand the requirements of customers already in the stage of making a product, and to confront these...

Persistent link: https://www.econbiz.de/10012126991

The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry

Tarí, Juan José; Pereira-Moliner, Jorge; Molina … - In: Total quality management & business excellence 33 (2022) 14, pp. 1656-1673

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Kundenzufriedenheit : Analyse, Messbarkeit und Zertifizierung

Scharnbacher, Kurt; Kiefer, Guido - 2010 - 3., unwesentlich veränd. Aufl.

Das Buch zum zentralen Marketing-Thema in diesen Tagen. Für BWL-Studenten, für Unternehmenspraktiker und alle denen die Zufriedenheit der Kunden am Herzen liegt. Aus dem Inhalt: Einleitung. Kundenzufriedenheit und ihre Messung. Qualität und die Bedeutung der Kundenzufriedenheit in...